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426 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1862407 11-Sep-2017 16:00
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@rickles

 

1:  Once Forwarding has been setup and active, and then subsequent emails using Clear addresses has dropped to nil, can a user issue a cease or delete account order? Presumably all the recent spam and junk will still come down the VF/Clear line until Forwarding has been stopped?

 

(MH) Yes, user can cancel the account as per normal process. Spam and junk will still be filtered.

 

 

 

2:  What happens with those accounts that currently already have a Forwarding action operating?  Will those actions continue, or do users have to also request Forwarding anew?

 

(MH) Will double check on this one but believe no action is required.

 

 

 

3:  Will Account Information still be accessible after November 30th, e.g. https://sso.clear.net.nz/clearnet-selfservice/login ?

 

(MH) Yes.





Channel Manager, Help & Support @ Vodafone NZ


426 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1862418 11-Sep-2017 16:15
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@rickles

 

re

 

2:  What happens with those accounts that currently already have a Forwarding action operating?  Will those actions continue, or do users have to also request Forwarding anew?

 

(MH) Good thing I checked. All previous will be overwritten by new (i.e. using the instruction email we've sent). If forwarding not set up, then assumed email not wanted and shut down/deleted.





Channel Manager, Help & Support @ Vodafone NZ


 
 
 
 


1450 posts

Uber Geek
+1 received by user: 70


  Reply # 1862421 11-Sep-2017 16:20
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Mike ... many thanks for those answers smile


1 post

Wannabe Geek


  Reply # 1862477 11-Sep-2017 18:18
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Kermets:

 

Received email today 11-9-17 emails to close

 

 

 

This sucks......Ive been a ihug member for 20 years or so only in the last few years paying my base fee to keep the ihug email's

 

and to keep my web page open

 

20 years is a long time .....Will my web page go also ?

 

 

 

 

Webpages will not be impacted with the service closure on November 30th. I've just received confirmation that VF will be closing the SMTP servers for iHug on November 30. Therefore, from my understanding it's not possible to use email@ihug.co.nz as an alias/reply to email address.


UHD

489 posts

Ultimate Geek
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  Reply # 1862596 12-Sep-2017 06:48
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MikeHales:

 

@rickles

 

re

 

2:  What happens with those accounts that currently already have a Forwarding action operating?  Will those actions continue, or do users have to also request Forwarding anew?

 

(MH) Good thing I checked. All previous will be overwritten by new (i.e. using the instruction email we've sent). If forwarding not set up, then assumed email not wanted and shut down/deleted.

 

 

Ah, just to confirm. All customers wanting to keep their e-mail addresses forwarding after Nov. 30 must click the link in the e-mail Vodafone sends out to them and not manually set a forwarding address in whichever webmail portal they use?


426 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1862599 12-Sep-2017 06:57
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Yes, that is correct




Channel Manager, Help & Support @ Vodafone NZ


769 posts

Ultimate Geek
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  Reply # 1862625 12-Sep-2017 08:27
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This whole dropping email thing is pathetic by Vodafone. The vast majority of Users do NOT have access to MikeHales, so how will they know that current forwarding gets dropped?

 

Clearly email is too hard for VF, so is decent communication. I for one am still waiting for VF's communication. Nothing in my latest invoice. But wait....if email is too difficult for VF then decent communication is as well!!


3872 posts

Uber Geek
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  Reply # 1862647 12-Sep-2017 09:29
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Pumpedd:

 

This whole dropping email thing is pathetic by Vodafone. The vast majority of Users do NOT have access to MikeHales, so how will they know that current forwarding gets dropped?

 

Clearly email is too hard for VF, so is decent communication. I for one am still waiting for VF's communication. Nothing in my latest invoice. But wait....if email is too difficult for VF then decent communication is as well!!

 

 

On behalf of the whole industry (including Vodafone) "we know and we agree with you..."  And this is why we provided you with an industry of choices so you can always find a provider that meets your service expectations.

 

"We" build one of the most robust domain name DRSs in the world which includes 'monthly billing' so that you can have your own domain name (check out mine in my signature!).  With this you can move between providers at your leisure.  see - https://www.dnc.org.nz/

 

We have one of the most robust internet consumer advocacy groups in the world with an international reputation - see https://internetnz.nz/

 

We have a world leading data network which has moved us 25 positions higher up the global rankings that Australia in the form of the UFB - see https://www.crowninfrastructure.govt.nz/

 

I deal with data centers around the world and I can tell you that we have one of the easyist countries in the world to deal in!  We also have more choice in terms of carrier neutral resources and an extensive range of providers from budget to 'full service high end, top quality solution providers'.

 

Sir, I personally find your comments to be quite offensive towards a team of people who have constantly worked over 30 years to bring you choice.  Perhaps we need a time machine to send you back to the days of 1987 when I started in the telecommunications industry and the choice was Telecom and getting anything approved to work on their network was a minimum $3,000 entry fee.

 

 

 

/rant

 

 

 

 

 

 





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

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529 posts

Ultimate Geek
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  Reply # 1862650 12-Sep-2017 09:40
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Pumpedd:

 

The vast majority of Users do NOT have access to MikeHales, so how will they know that current forwarding gets dropped?

 

 

Interesting to see how many valid questions Mike has had to answer that should already be on a FAQ page.

 

 








379 posts

Ultimate Geek
+1 received by user: 27


  Reply # 1862651 12-Sep-2017 09:41
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It is not clear if the Vodafone email link for setting up auto-forwarding of email will make forwarding begin at mid night on the 30 Nov, or approximately 3 days after setup as mentioned by a GZer.

 

 





Gordy

426 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1862652 12-Sep-2017 09:43
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Your forwarding will come into effect 3 business days after you set it up, 30 November is the shutdown date.





Channel Manager, Help & Support @ Vodafone NZ


3872 posts

Uber Geek
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  Reply # 1862654 12-Sep-2017 09:47
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gbwelly:  Interesting to see how many valid questions Mike has had to answer that should already be on a FAQ page.

 

 

 

 

Not at all.  This is a much smarter way to roll out a change like this.  GZ attracts the geek community who will help everyone else.  Like any of us would read pages of FAQ.





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


426 posts

Ultimate Geek
+1 received by user: 169

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Vodafone NZ

  Reply # 1862657 12-Sep-2017 09:49
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Yes, I'm getting a lot of questions covered in FAQs but the feedback here is very useful to flush out deeper lying concerns.





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1862658 12-Sep-2017 09:54
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MikeHales:

 

Yes, I'm getting a lot of questions covered in FAQs but the feedback here is very useful to flush out deeper lying concerns.

 

 

 

 

It's also a very good vehicle to get us all educated.  Did I read there are 200,000 users that need to be cleaned up?  Let's assume a phone call from 10% of those, at $10 per call...  that's quite a whack of cash just to 'stop' selling something.

 

 

 

I know I've been keeping a watching brief on this thread because it's a business opportunity that VF are dropping into the market for many of us while also being very aware that many of us are going to get questions while we're out and about.

 

How big is that FAQ Mike?  How long might it take me to read the whole thing so I'm properly informed?  ...ya, might be much quicker for most of us if we just keep checking in each day and pick up the issues.

 

 





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


426 posts

Ultimate Geek
+1 received by user: 169

Trusted
Vodafone NZ

  Reply # 1862665 12-Sep-2017 10:11
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High-level FAQs on Vodafone.co.nz/email/ with links to more detailed in FAQ section.





Channel Manager, Help & Support @ Vodafone NZ


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