Vodafone shutting down email?

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203 posts

Master Geek

Lifetime subscriber

#1864735 13-Sep-2017 20:23

Pumpedd:

MikeHales:

@pumpedd what's your domain for email?

paradise.net.nz

Same domain for us also.

@MikeHales - Please advise who I contact or where I can go to get access to a domain name control panel that VF/Clear/Paradise is the registrar for because one of them is pointed at mx.paradise.net.nz ?

I need to change name server records before I transfer this domain to ensure there is no down-time. I have been told that Vodafone immediately disconnect existing DNS when a domain is transferred.

MikeHales

615 posts

Ultimate Geek

Trusted

Vodafone NZ

#1864755 13-Sep-2017 20:48

@datahawk
Message me the details and I'll connect you

Channel Manager, Help & Support @ Vodafone NZ

StevieT

601 posts

Ultimate Geek

#1864869 14-Sep-2017 05:25

MikeHales:

@StevieT Yes

Unfortunately, and it seems I'm not alone, emails received this morning have not been forwarded.

MikeHales

615 posts

Ultimate Geek

Trusted

Vodafone NZ

#1864875 14-Sep-2017 06:39

Ok, will look into it asap

Channel Manager, Help & Support @ Vodafone NZ

Shadbolt

83 posts

Master Geek

#1864886 14-Sep-2017 07:33

Pumpedd:

Shadbolt:

MikeHales:

@goosey Apologies, you should receive an email within the next couple of days, which will contain a personalised link to create forwarding for each email address you have.

@rayonline You should get an email Monday.

Any other questions, feel free to mention me and I'll address them for you.

I've not received an email yet - or else it was marked Spam and purged - so today I phoned up the published number for this shutdown (0800 935 097) to ask for it to be re-sent. I was told by the lady that the emails are being sent out in batches, and not all batches have yet been sent.

What's the actual story, Mike? Should all emails have gone out by now, and if we don't have ours - we need to call in?

My emails from VF were in my spam folder....crazy and pathetic.

@MikeHales - have all of the emails now been sent to Paradise customers? I haven't received one, and I have checked the Spam folder.

Rickles

2093 posts

Uber Geek

Trusted

#1864893 14-Sep-2017 08:01

What advice should we give to Clear, Paradise etc email users who say they have not received the closure notification email, even after checking their web-based spam folder/s?

Jaxar

383 posts

Ultimate Geek

#1864913 14-Sep-2017 08:42

Rickles:

What advice should we give to Clear, Paradise etc email users who say they have not received the closure notification email, even after checking their web-based spam folder/s?

While I cannot talk for the clear/paradise emails my latest email notification on an @quik address came through at 1:19am 14/9/17.

Please note: I have a professional bias towards Vodafone.

Iceni

91 posts

Master Geek

#1864943 14-Sep-2017 09:00

Three paradise email accounts with Vodafone. I requested that all three be automatically forwarded to my live.com email account.

Today I received an email from "gmail" stating; A request was made to add xxxx.xxxxxxx@paradise.net.nz to your Google Account. Click here to verify this request.

I don't want my paradise emails forwarded to Google Gmail I want then forwarded to my Microsoft live account.

Mike Hales, would you please assist me in getting my emails forwarded to the correct Microsoft live email account.

Assistance would be most appreciated.

MikeHales

615 posts

Ultimate Geek

Trusted

Vodafone NZ

#1864959 14-Sep-2017 09:07

@iceni

Please message me with the details and I'll get it sorted for you.

Channel Manager, Help & Support @ Vodafone NZ

MikeHales

615 posts

Ultimate Geek

Trusted

Vodafone NZ

#1864960 14-Sep-2017 09:08

@rickles

Will get back to you on that.

Channel Manager, Help & Support @ Vodafone NZ

Shadbolt

83 posts

Master Geek

#1864979 14-Sep-2017 09:15

I've just phoned 0800 935 097 again. The lady there said that Vodafone is still sending out the emails in batches, and they should all be sent out by November 30th.

Sooooo, I guess if any of us hasn't yet received such an email, it MIGHT mean that it hasn't been sent yet, or it MIGHT mean that it was marked as Spam and auto-deleted. And we won't know until it's too late.....

@MikeHales - does this match what you believe is happening, in the sending out of emails?

Iceni

91 posts

Master Geek

#1864995 14-Sep-2017 09:40

MikeHales:

@rickles

Will get back to you on that.

Thanks Mike,

The details have been sent to you.

Iceni

91 posts

Master Geek

#1864997 14-Sep-2017 09:41

MikeHales:

@iceni

Please message me with the details and I'll get it sorted for you.

Thanks Mike,

The details have been sent to you.

MikeHales

615 posts

Ultimate Geek

Trusted

Vodafone NZ

#1865013 14-Sep-2017 10:03

@shadbolt

All emails have been sent. We will send reminders but those reminders will be grouped and periodical up until 30 November - no reminders sent to date. We're aware of some notifications not arriving and are looking into that as a matter of urgency.

Channel Manager, Help & Support @ Vodafone NZ

gregmcc

1745 posts

Uber Geek

Trusted

Lifetime subscriber

#1866311 14-Sep-2017 15:31

MikeHales:

@gregmcc

If nothing tomorrow, let me know.

It has now been 5+ working days since the forwarding of 3 Vf emails addresses were set up, still no sign of any of them actually forwarding.

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