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  Reply # 1861731 10-Sep-2017 11:10
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Sorry for the slight tangent, but speaking of Vodafone shutting down services - is the calling card service (ex-Telstra Clear) still going? Or is that set to go soon too?


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  Reply # 1861771 10-Sep-2017 11:27
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sbiddle:

 

I just logged into my Paradise webmail to see if I got the email. I don't use this address and would have last accessed it probably a year ago.

 

I was surprised to not see anything.. but did manage to find it eventually. The email from Vodafone is in the spam folder. #fail

 

I got one for an old Clear account I didn't know I had. SPF and DKIM fail on the email... It got sent to Spam:

 

 

Fail...





Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router Guide | Electric KiwiCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


 
 
 
 


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  Reply # 1861776 10-Sep-2017 11:35
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My Clear one came through (I have the account checked via PopPeeper), my Paradise ones were in the webmail spam folder.

 

 


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Master Geek
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  Reply # 1861777 10-Sep-2017 11:37
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michaelmurfy:

 

I got one for an old Clear account I didn't know I had. SPF and DKIM fail on the email... It got sent to Spam:

 

 

Talking about SPF, this new forwarding is going to not work for people like me who have strict SPF records for my domain. Vodafone will forward the mail on to the new server, and that server will drop the e-mail because Vodafone's SMTP servers are not in the SPF for my domain. Was discussed in the NZNOG mailing list a few months ago, where Spark dumped mail that failed strict SPF checks. Is there any viable workaround for the issue?


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  Reply # 1861784 10-Sep-2017 11:58
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stinger:

 

michaelmurfy:

 

I got one for an old Clear account I didn't know I had. SPF and DKIM fail on the email... It got sent to Spam:

 

 

Talking about SPF, this new forwarding is going to not work for people like me who have strict SPF records for my domain. Vodafone will forward the mail on to the new server, and that server will drop the e-mail because Vodafone's SMTP servers are not in the SPF for my domain. Was discussed in the NZNOG mailing list a few months ago, where Spark dumped mail that failed strict SPF checks. Is there any viable workaround for the issue?

 

That is bad - really the only workaround is to make noise to ensure that Vodafone do it properly. I had forwarding set up but looking at both the Clear mailbox and my Google Mail inbox it appears they've missed SPF and this this failed DKIM which sent it to spam on both mailboxes.

 

Their domain rules stipulate that if SPF and DKIM fail then the mail must be forged - they don't have it set to softfail (which may end up in peoples inboxes) and instead they do a full fail.





Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router Guide | Electric KiwiCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial


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  Reply # 1861954 10-Sep-2017 20:07
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Plan to help out a friend set up his gmail account and Vodafone forwarding.

 

Following the email forwarding set up link, how quickly does forwarding take to become effective?

 

Is there a good time of day to do this for speedy forwarding completion?





Gordy

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  Reply # 1861963 10-Sep-2017 20:46
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Firstly, many thanks to Mike for being a direct pipeline to Vodafone for us.

 

Some questions -

 

1:  Once Forwarding has been setup and active, and then subsequent emails using Clear addresses has dropped to nil, can a user issue a cease or delete account order? Presumably all the recent spam and junk will still come down the VF/Clear line until Forwarding has been stopped?

 

2:  What happens with those accounts that currently already have a Forwarding action operating?  Will those actions continue, or do users have to also request Forwarding anew?

 

3:  Will Account Information still be accessible after November 30th, e.g. https://sso.clear.net.nz/clearnet-selfservice/login ?


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  Reply # 1861968 10-Sep-2017 20:51
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michaelmurfy:

 

stinger:

 

michaelmurfy:

 

I got one for an old Clear account I didn't know I had. SPF and DKIM fail on the email... It got sent to Spam:

 

 

Talking about SPF, this new forwarding is going to not work for people like me who have strict SPF records for my domain. Vodafone will forward the mail on to the new server, and that server will drop the e-mail because Vodafone's SMTP servers are not in the SPF for my domain. Was discussed in the NZNOG mailing list a few months ago, where Spark dumped mail that failed strict SPF checks. Is there any viable workaround for the issue?

 

That is bad - really the only workaround is to make noise to ensure that Vodafone do it properly. I had forwarding set up but looking at both the Clear mailbox and my Google Mail inbox it appears they've missed SPF and this this failed DKIM which sent it to spam on both mailboxes.

 

Their domain rules stipulate that if SPF and DKIM fail then the mail must be forged - they don't have it set to softfail (which may end up in peoples inboxes) and instead they do a full fail.

 

 

 

 

Can't you setup a rule with your email provider, so it doesn't automatically go to spam? Basically it is the type of problem that either email provider could blame each others systems


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  Reply # 1862039 11-Sep-2017 07:23
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mattwnz:

 

Can't you setup a rule with your email provider, so it doesn't automatically go to spam? Basically it is the type of problem that either email provider could blame each others systems

 

 

Very few mail providers give you control over how messages are handled.

 

SPF in particular is designed to allow the sending domain to specify how mail sent through its or other servers should be handled. It is therefore imperative that Vodafone open up those domains to being sent through other systems, and not use flags to indicate the messages should be rejected or marked, which may in turn result in the mail silently disappearing or being hidden from users by default. Strict rules should _never_ apply to ISP e-mail, as people would routinely be using those addresses when on other networks. The only time strict rules should ever apply is when remote users access a private mail system for sending (usually authenticated, on port 587).

 

DKIM is less of an issue, as a number of messages will fail DKIM checks after passing through intermediary systems. Not having DKIM however, is an issue for GMail, and they practically forced me to implement it on my server in order to not have all my mail flagged as spam. The only control with DKIM is specifying simple or relaxed canonicalisation of message headers and bodies... neither of which do much to improve compatibility between systems, as the difference is only in the handling of white space and header case. I.e. A certain number of messages are going to fail irrespective of how the sending system is configured, but if you don't have it, expect mail to considered spam by Google.


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  Reply # 1862180 11-Sep-2017 10:42
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"Will Vodafone also forward emails that it would normally mark as spam? 

 

Yes. Vodafone has suggested customers switch to Google Gmail or Microsoft Outlook and says they should filter out the spam while letting legitimate messages through."

 

so, in theory, vodafone forwards spams.
Will that eventually see vodafone blacklisted or auto added to spam filters ?

 

 


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  Reply # 1862190 11-Sep-2017 11:00
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Received email today 11-9-17 emails to close

 

 

 

This sucks......Ive been a ihug member for 20 years or so only in the last few years paying my base fee to keep the ihug email's

 

and to keep my web page open

 

20 years is a long time .....Will my web page go also ?


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Master Geek
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  Reply # 1862192 11-Sep-2017 11:05
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SirHumphreyAppleby:

 

It is therefore imperative that Vodafone open up those domains to being sent through other systems, and not use flags to indicate the messages should be rejected or marked, which may in turn result in the mail silently disappearing or being hidden from users by default.

 

 

This is something that Vodafone cannot do. I host the DNS records for my domain, and my mail server is not hosted by Vodafone. When Vodafone auto forward an e-mail I send to a @ihug/clear/paradise/.. address to say Google's SMTP server, Google will be quite within their right to drop my e-mail to the floor as Vodafone's forwarding server does not meet my strict SPF record.

 

 


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  Reply # 1862208 11-Sep-2017 11:11
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Thanks for the feedback, will ensure that forwarding adheres to best practice.




Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1862209 11-Sep-2017 11:12
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stinger:

 

 

 

This is something that Vodafone cannot do. I host the DNS records for my domain, and my mail server is not hosted by Vodafone. When Vodafone auto forward an e-mail I send to a @ihug/clear/paradise/.. address to say Google's SMTP server, Google will be quite within their right to drop my e-mail to the floor as Vodafone's forwarding server does not meet my strict SPF record.

 

 

This won't be an issue if Vodafone implements remailing rather than just forwarding the message on. That way, the SPF record would be Vodafone's, as SPF is based on the envelope, not the message itself.


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  Reply # 1862259 11-Sep-2017 11:57
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SirHumphreyAppleby:

 

stinger:

 

 

 

This is something that Vodafone cannot do. I host the DNS records for my domain, and my mail server is not hosted by Vodafone. When Vodafone auto forward an e-mail I send to a @ihug/clear/paradise/.. address to say Google's SMTP server, Google will be quite within their right to drop my e-mail to the floor as Vodafone's forwarding server does not meet my strict SPF record.

 

 

This won't be an issue if Vodafone implements remailing rather than just forwarding the message on. That way, the SPF record would be Vodafone's, as SPF is based on the envelope, not the message itself.

 

 

 

 

Isn't that counter intuitive? The whole premise for the closure is their desire to cut email loose. This suggestion is that they'll keep hosting alive, just WE won't have access.

 

 

 

The issue raised over SPF and DKIM are valid, and I'm keen to learn how this will be resolved.


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