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140 posts

Master Geek

  # 134079 29-May-2008 10:30
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Right, I've listened to all of your excellent suggestions and I received my WRP400 from Ascent yesterday.  I copied the original provisioning profile rule that I used for my 2102 into the profile rule section under the provisioning tab on the admin console and power cycled the router.

It didn't register successfully so I thought I would wait until this morning to call the helpdesk.  I called 0800 123 456 at around 8am but I had to go to work after waiting about 23 minutes.  Is this the correct number to call?  I would hate to have to go through such long wait times again just to let the VFX people know my new MAC address.

I am assuming that the reason why it didn't register successfully is because I had changed my device.  Is this indeed the case?

20 posts


  # 134080 29-May-2008 10:33
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Hi nairda,

If you PM me with the MAC of the wrp400 I'll get it sorted.



3594 posts

Uber Geek


  # 134081 29-May-2008 10:34
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Yes you are correct, the details are locked to a MAC address, we need to know the details of your new device so the profile can be changed to this.

Opps Steve bet me to this, Chocolate fish for him  Laughing

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


140 posts

Master Geek

  # 134089 29-May-2008 10:43
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Thanks Stephen.  I'll PM it to you when I get home.  I forgot to write down the MAC address when I left for work.  Silly me....

20 posts


  # 134096 29-May-2008 11:06
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No worries, are you wil us for your ISP? If so PM me your username and I'll see if I can fnd your MAC based on IP addy, or if you know your IP even better!

140 posts

Master Geek

  # 134097 29-May-2008 11:08
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No, I have a TelstraClear cable connection.  I can PM you my IP address though.

20 posts


  # 134099 29-May-2008 11:13
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Found you. I'll have it swapped over now.


20 posts


  # 134101 29-May-2008 11:19
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Hi Nairda,

Just did it myself so should be good to go. If it's still plugged in then at some point it should try again and should get it's config and register.
I'll keep an eye on it.

20 posts


  # 134103 29-May-2008 11:20
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All done and registered.

140 posts

Master Geek

  # 134108 29-May-2008 11:28
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Brilliant.  Excellent work Stephen!  Thanks again.

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