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5642 posts

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# 1896338 6-Nov-2017 20:32
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Grasshopper:

 

@grasshoper

 

 

Lost me

 

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2514 posts

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  # 1896532 7-Nov-2017 07:44
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thewanderingv:

 

Hi folks,

 

I've just wrapped up a few day-long discussion with Vodafone on the new plans and how customers that are still on contract under old plans can move to the new data allowances.

 

The good news is that after a really proactive discussion with the Vodafone retention team, there is a way to do this without paying a fee.

 

In the terms and conditions of the contract, existing contract customers are able to change plans/packages by paying a plan transfer fee. This fee is 50% of the difference in cost between the new and old plans. Plans that are costlier or the same price are free to transfer. I was on a Red+ plan paying $129.99, and the new plan costs the same, so eventually, after the involvement of a really helpful manager in the retentions team, Vodafone came back to agree that the contract does allow me to transfer without (a) resigning; (b) paying a resign fee; or (c) paying anything to transfer to the new $129.99 plan with 30GB.

 

I understand that they are going to do some comms internally to let sales teams know that this can be done for others looking to transfer.

 

I'm obviously a bit nervous sharing this experience verbatim, but I feel confident enough that this is black and white in the contract to share. More importantly, I want to give Vodafone a lot of credit in entertaining my persistent pushing. At no time were they unwilling to engage or did they shut me down. So +1 to Vodafone for its proactive approach. They've definitely retained my business for a while yet.

 

 

 

 

 

V

 

 

 

 

 

 

Thank you for doing this, I was reading this thread and thinking the same thing (unlike most I do read the contract details) Great to see someone has trailblazed for me already.

 

I have e-mailed them requesting to be changed over to the new plan. I have 11 months left on my plan and may also consider changing over from the Red+ Essential to the Red+ Business Lite. I would have to pay out $120.55 initially but will be better off in the long run as I rarely go over my 7.5GB limit, unless travelling.


 
 
 
 


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  # 1896727 7-Nov-2017 12:23
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dickytim:

 

 

 

Thank you for doing this, I was reading this thread and thinking the same thing (unlike most I do read the contract details) Great to see someone has trailblazed for me already.

 

I have e-mailed them requesting to be changed over to the new plan. I have 11 months left on my plan and may also consider changing over from the Red+ Essential to the Red+ Business Lite. I would have to pay out $120.55 initially but will be better off in the long run as I rarely go over my 7.5GB limit, unless travelling.

 

 

I go over the limit every few months as I share across the family. Additional data is crazy expensive to add, although I see now they've added a 2GB add-on.

 

With the new data allowances, it gives us a really good redundancy option should our main network fail for some reason (as it has a few times) - I have a shared SIM on a Skinny router that I've repurposed to work with VF settings that automatically comes online when the main network is down.

 

 


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