Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
1424 posts

Uber Geek
+1 received by user: 315

Subscriber

  Reply # 1876605 3-Oct-2017 12:15
Send private message

BLazeD:

 

Linux:
BLazeD:

 

I have a current Red+ Lite plan with a $10 discount. My billing just rolled over and I only have 4GB still, not 10GB.

 

 

 

I tried calling customer "service" and after waiting 10 minutes the girl on the other end said the 10GB was a special promotion and I would need go through to sales.

 

 

 

She apparently transferred me but I was given a message saying I couldn't be transferred (after another 5 minute wait) and disconnected.

 



@BLazeD The 10GB plan is not a promotion and is permanent as confirmed by VodafoneNZ here on Geekzone

Any discounts you have on the 4GB plan will be removed moving to 10GB I was lucky got in early and get it for $49.95 per month

Linux

 

 

 

Thanks I just called 0800 777 301 and said I wanted to get my extra data and it was done in 1 minute flat. I kept my $10 discount.

 

Very happy with this. Good job Vodafone.

 

 

They flat out refused to do that for me. :(





Life is too short to remove USB safely.


154 posts

Master Geek
+1 received by user: 10


  Reply # 1876611 3-Oct-2017 12:25
Send private message

kiwifidget:

 

BLazeD:

 

Linux:
BLazeD:

 

I have a current Red+ Lite plan with a $10 discount. My billing just rolled over and I only have 4GB still, not 10GB.

 

 

 

I tried calling customer "service" and after waiting 10 minutes the girl on the other end said the 10GB was a special promotion and I would need go through to sales.

 

 

 

She apparently transferred me but I was given a message saying I couldn't be transferred (after another 5 minute wait) and disconnected.

 



@BLazeD The 10GB plan is not a promotion and is permanent as confirmed by VodafoneNZ here on Geekzone

Any discounts you have on the 4GB plan will be removed moving to 10GB I was lucky got in early and get it for $49.95 per month

Linux

 

 

 

Thanks I just called 0800 777 301 and said I wanted to get my extra data and it was done in 1 minute flat. I kept my $10 discount.

 

Very happy with this. Good job Vodafone.

 

 

They flat out refused to do that for me. :(

 

 

 

 

To be fair my $10 discount was not mentioned by either me or them. But I would be shocked on my next bill if it was taken off.


927 posts

Ultimate Geek
+1 received by user: 225

Trusted

  Reply # 1876639 3-Oct-2017 13:41
Send private message

Linux:
BLazeD:

 

I have a current Red+ Lite plan with a $10 discount. My billing just rolled over and I only have 4GB still, not 10GB.

 

 

 

I tried calling customer "service" and after waiting 10 minutes the girl on the other end said the 10GB was a special promotion and I would need go through to sales.

 

 

 

She apparently transferred me but I was given a message saying I couldn't be transferred (after another 5 minute wait) and disconnected.

 



@BLazeD The 10GB plan is not a promotion and is permanent as confirmed by VodafoneNZ here on Geekzone

Any discounts you have on the 4GB plan will be removed moving to 10GB I was lucky got in early and get it for $49.95 per month

Linux

 

Sorry I don't get it. If they are not promotional then why does the small print on this page say

 

"Promotional plans available for a limited time. New data allowances are valid for the life of the plan."





Kirk

 


1424 posts

Uber Geek
+1 received by user: 315

Subscriber

  Reply # 1880457 10-Oct-2017 17:06
One person supports this post
Send private message

My billing period just rolled over a few days ago.

 

My data cap remains at 7.5GB and has not increased at all.





Life is too short to remove USB safely.


3182 posts

Uber Geek
+1 received by user: 1789

Trusted
Lifetime subscriber

  Reply # 1880459 10-Oct-2017 17:09
Send private message

@kiwifidget Call 0800 777 301 and if not under contract term they will change the plan straight away (if you are not under contract)

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

1424 posts

Uber Geek
+1 received by user: 315

Subscriber

  Reply # 1880490 10-Oct-2017 17:22
Send private message

Linux:

 

@kiwifidget Call 0800 777 301 and if not under contract term they will change the plan straight away (if you are not under contract)

 

Linux

 

 

Cheers, I'll do that tomorrow.





Life is too short to remove USB safely.


1089 posts

Uber Geek
+1 received by user: 84

Subscriber

  Reply # 1882569 12-Oct-2017 17:50
One person supports this post
Send private message

Changed one of my plans around today. As of now VF have a new set of plans:

 

 

 

24 Month:

 

$99.99 20GB (not sure of credit).

 

$129.99 30GB with $850 mobile credit

 

$149.99 40GB with $1050 mobile credit


'That VDSL Cat'
8089 posts

Uber Geek
+1 received by user: 1688

Trusted
Spark
Subscriber

  Reply # 1882574 12-Oct-2017 18:20
Send private message

jjnz1:

 

Changed one of my plans around today. As of now VF have a new set of plans:

 

 

 

24 Month:

 

$99.99 20GB (not sure of credit).

 

$129.99 30GB with $850 mobile credit

 

$149.99 40GB with $1050 mobile credit

 

 

20-40GB?!!





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


379 posts

Ultimate Geek
+1 received by user: 28


  Reply # 1882673 12-Oct-2017 21:54
Send private message

Spark (not skinny) need to counter this, 40gb for $150... that is cheap, Spark’s Business plan is $250 ex gst for 20gb.

589 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1882679 12-Oct-2017 22:23
Send private message

I wander if they will bring out Carry Over for On Account sometime within the next 12 months, because all other providers have it now....


'That VDSL Cat'
8089 posts

Uber Geek
+1 received by user: 1688

Trusted
Spark
Subscriber

  Reply # 1882689 12-Oct-2017 22:57
Send private message

johny99: Spark (not skinny) need to counter this, 40gb for $150... that is cheap, Spark’s Business plan is $250 ex gst for 20gb.

 

Prices above are in term with discount, below is open term, slight drop in price

 

 

 

 

these prices and plans are bordering on fixed solution alternatives... not exactly a bridge i wanna fight on...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


154 posts

Master Geek
+1 received by user: 10


  Reply # 1891407 27-Oct-2017 15:53
Send private message

BLazeD:

 

 

 

To be fair my $10 discount was not mentioned by either me or them. But I would be shocked on my next bill if it was taken off.

 

Sure enough I am shocked, the pricks removed it without telling me. I knew this was too good to be true - Vodafone actually being worthy of my custom.


3182 posts

Uber Geek
+1 received by user: 1789

Trusted
Lifetime subscriber

  Reply # 1891410 27-Oct-2017 15:57
Send private message

BLazeD:

BLazeD:


 


To be fair my $10 discount was not mentioned by either me or them. But I would be shocked on my next bill if it was taken off.


Sure enough I am shocked, the pricks removed it without telling me. I knew this was too good to be true - Vodafone actually being worthy of my custom.



Call the retention team I have posted the 0800 number in this thread and speak to them

Linux

Edit: Also check the terms and conditions as this could of advised any existing discounts could be removed




Ex JohnR VodafoneNZ 17 years 4 days

Meow
7515 posts

Uber Geek
+1 received by user: 3630

Moderator
Trusted
Lifetime subscriber

  Reply # 1891412 27-Oct-2017 15:57
Send private message

BLazeD:
Sure enough I am shocked, the pricks removed it without telling me. I knew this was too good to be true - Vodafone actually being worthy of my custom.

 

I had to make a few calls to get it sorted but my discount has stuck. Try contacting their social media team - they're pretty good. Also, I can understand you're frustrated etc but there is no need to quote half this thread in your posts.





927 posts

Ultimate Geek
+1 received by user: 225

Trusted

  Reply # 1891429 27-Oct-2017 16:24
Send private message

I got in touch with the retention team... the woman was really helpful and said that accounts with a discount weren't automatically transferred to the new terms because there was initially no way to retain the discount.  As of the last week or two they have been able to transfer accounts while retaining the original discount. I would ring them and have a chat. I had a lot of trouble with the overseas call centre staff before I was finally put through to retentions.





Kirk

 


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.