Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


3966 posts

Uber Geek
+1 received by user: 674

Trusted
Subscriber

Topic # 223148 15-Sep-2017 07:25
2 people support this post
Send private message

It looks like Vodafone have finally moved to catch up with the competition. Their web site is now showing these open term plans:

 

 - 10Gb + 1Gb Bonus, $60

 

 - 22Gb + 1Gb Bonus, $80

 

Good on them for not doing any of that 'unlimited data' nonsense.

 

The $60 plan is exactly what I've been waiting for because I really like Vodafone's global roaming package and this price is pretty close to 2degrees.


View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

578 posts

Ultimate Geek
+1 received by user: 200

Trusted
Vodafone NZ

  Reply # 1868082 18-Sep-2017 14:55
2 people support this post
Send private message

@DJShadow

 

Apologies, changes are perm.





Channel Manager, Help & Support @ Vodafone NZ


182 posts

Master Geek
+1 received by user: 13

Subscriber

  Reply # 1892647 30-Oct-2017 15:24
Send private message

Hi folks,

 

I've just wrapped up a few day-long discussion with Vodafone on the new plans and how customers that are still on contract under old plans can move to the new data allowances.

 

The good news is that after a really proactive discussion with the Vodafone retention team, there is a way to do this without paying a fee.

 

In the terms and conditions of the contract, existing contract customers are able to change plans/packages by paying a plan transfer fee. This fee is 50% of the difference in cost between the new and old plans. Plans that are costlier or the same price are free to transfer. I was on a Red+ plan paying $129.99, and the new plan costs the same, so eventually, after the involvement of a really helpful manager in the retentions team, Vodafone came back to agree that the contract does allow me to transfer without (a) resigning; (b) paying a resign fee; or (c) paying anything to transfer to the new $129.99 plan with 30GB.

 

I understand that they are going to do some comms internally to let sales teams know that this can be done for others looking to transfer.

 

I'm obviously a bit nervous sharing this experience verbatim, but I feel confident enough that this is black and white in the contract to share. More importantly, I want to give Vodafone a lot of credit in entertaining my persistent pushing. At no time were they unwilling to engage or did they shut me down. So +1 to Vodafone for its proactive approach. They've definitely retained my business for a while yet.

 

 

 

 

 

V

 

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.