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4160 posts

Uber Geek
+1 received by user: 760


Topic # 223148 15-Sep-2017 07:25
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It looks like Vodafone have finally moved to catch up with the competition. Their web site is now showing these open term plans:


 - 10Gb + 1Gb Bonus, $60


 - 22Gb + 1Gb Bonus, $80


Good on them for not doing any of that 'unlimited data' nonsense.


The $60 plan is exactly what I've been waiting for because I really like Vodafone's global roaming package and this price is pretty close to 2degrees.

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602 posts

Ultimate Geek
+1 received by user: 206

Vodafone NZ

  Reply # 1868082 18-Sep-2017 14:55
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Apologies, changes are perm.

Channel Manager, Help & Support @ Vodafone NZ

182 posts

Master Geek
+1 received by user: 13


  Reply # 1892647 30-Oct-2017 15:24
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Hi folks,


I've just wrapped up a few day-long discussion with Vodafone on the new plans and how customers that are still on contract under old plans can move to the new data allowances.


The good news is that after a really proactive discussion with the Vodafone retention team, there is a way to do this without paying a fee.


In the terms and conditions of the contract, existing contract customers are able to change plans/packages by paying a plan transfer fee. This fee is 50% of the difference in cost between the new and old plans. Plans that are costlier or the same price are free to transfer. I was on a Red+ plan paying $129.99, and the new plan costs the same, so eventually, after the involvement of a really helpful manager in the retentions team, Vodafone came back to agree that the contract does allow me to transfer without (a) resigning; (b) paying a resign fee; or (c) paying anything to transfer to the new $129.99 plan with 30GB.


I understand that they are going to do some comms internally to let sales teams know that this can be done for others looking to transfer.


I'm obviously a bit nervous sharing this experience verbatim, but I feel confident enough that this is black and white in the contract to share. More importantly, I want to give Vodafone a lot of credit in entertaining my persistent pushing. At no time were they unwilling to engage or did they shut me down. So +1 to Vodafone for its proactive approach. They've definitely retained my business for a while yet.











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