Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3870 posts

Uber Geek
+1 received by user: 633

Trusted
Subscriber

Topic # 223148 15-Sep-2017 07:25
2 people support this post
Send private message

It looks like Vodafone have finally moved to catch up with the competition. Their web site is now showing these open term plans:

 

 - 10Gb + 1Gb Bonus, $60

 

 - 22Gb + 1Gb Bonus, $80

 

Good on them for not doing any of that 'unlimited data' nonsense.

 

The $60 plan is exactly what I've been waiting for because I really like Vodafone's global roaming package and this price is pretty close to 2degrees.


View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

564 posts

Ultimate Geek
+1 received by user: 197

Trusted
Vodafone NZ

  Reply # 1868082 18-Sep-2017 14:55
2 people support this post
Send private message

@DJShadow

 

Apologies, changes are perm.





Channel Manager, Help & Support @ Vodafone NZ


182 posts

Master Geek
+1 received by user: 13

Subscriber

  Reply # 1892647 30-Oct-2017 15:24
Send private message

Hi folks,

 

I've just wrapped up a few day-long discussion with Vodafone on the new plans and how customers that are still on contract under old plans can move to the new data allowances.

 

The good news is that after a really proactive discussion with the Vodafone retention team, there is a way to do this without paying a fee.

 

In the terms and conditions of the contract, existing contract customers are able to change plans/packages by paying a plan transfer fee. This fee is 50% of the difference in cost between the new and old plans. Plans that are costlier or the same price are free to transfer. I was on a Red+ plan paying $129.99, and the new plan costs the same, so eventually, after the involvement of a really helpful manager in the retentions team, Vodafone came back to agree that the contract does allow me to transfer without (a) resigning; (b) paying a resign fee; or (c) paying anything to transfer to the new $129.99 plan with 30GB.

 

I understand that they are going to do some comms internally to let sales teams know that this can be done for others looking to transfer.

 

I'm obviously a bit nervous sharing this experience verbatim, but I feel confident enough that this is black and white in the contract to share. More importantly, I want to give Vodafone a lot of credit in entertaining my persistent pushing. At no time were they unwilling to engage or did they shut me down. So +1 to Vodafone for its proactive approach. They've definitely retained my business for a while yet.

 

 

 

 

 

V

 

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.