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61 posts

Master Geek
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Topic # 223314 23-Sep-2017 14:07
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Hi Mike


I already have Gmail and Hotmail - on phone (one Android and one Microsoft), and on Samsung Tablet. These are used whilst travelling in NZ and overseas to communicate with friends and family.


I prefer to have an ISP "based" email address for other stuff - as login for some sites, for e-billing, for sending and receiving documents/photos etc that are personal etc.


In future (after 30 November 2017) I shall not be able to do that with my Vodafone based email account.


I feel I am left with just one option, that is to close down my Vodafone account (homeline, broadband, email) and sign up with another ISP that does offer email.


I have located an ISP that would seem to suit me. And, I would actually obtain all that I want for $10.00 less per month. However, I think I am still within a 12 month contract. In view of the breach by Vodafone of its contract with me would I be able to leave Vodafone for another ISP without any penalty of any form? Is Vodafone prepared to do that, given the extraordinary circumstances I and many others are in now?


How to do I achieve a "without penalty" closure of all my Vodafone Accounts?


Thanks for your help and advice.


 


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711 posts

Ultimate Geek
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  Reply # 1871549 23-Sep-2017 14:33
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I would suggest copy/pasting that into this form and someone will be in touch.

 

https://www.vodafone.co.nz/contact/complaints/form/ 


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Ultimate Geek
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  Reply # 1871563 23-Sep-2017 14:55
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If you set up forwarding for your Vodafone email address then all the use you mentioned can still apply.

 

However, you're of the mind to leave then Dylan's advice is the best route.

 

m





Channel Manager, Help & Support @ Vodafone NZ


 
 
 
 


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Uber Geek
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  Reply # 1871565 23-Sep-2017 15:05
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First of all, why the public post? Why not just contact Vodafone directly? Secondly, how is it a breach of their contract with you?

Unless when you signed up they explicitly offered you something for a specific period of time, with a guarantee/promise it would always be available for you to use, I'm not sure how they've breached any contract?




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  Reply # 1871567 23-Sep-2017 15:09
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I would never consider using an ISP email. Vodafone closing down their services and Xtra continuous problems over the years are just two examples.




nas

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Master Geek
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  Reply # 1871569 23-Sep-2017 15:15
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Gradine:

 

I prefer to have an ISP "based" email address for other stuff - as login for some sites, for e-billing, for sending and receiving documents/photos etc that are personal etc.

 

 

 

 

An ISP email system is probably the worst place for those sorts of things

 

I'd trust Google, or Microsoft's (as two simple examples), privacy and security over an ISP offering any day


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  Reply # 1871587 23-Sep-2017 15:49
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Using an ISP provided email address is just nuts these days and not required

 

Linux


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Master Geek
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  Reply # 1871595 23-Sep-2017 16:21
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Why is it nuts I love my orcon email address even though not with them anymore, so much less spam than what I get in gmail.

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  Reply # 1871597 23-Sep-2017 16:23
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Stu1: Why is it nuts I love my orcon email address even though not with them anymore, so much less spam than what I get in gmail.

 

Does the SPAM go into the SPAM folder or into the inbox?

 

Linux


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Uber Geek
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  Reply # 1871599 23-Sep-2017 16:28
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Some online NZ services I have come across to require the use of an email address ending in .nz, which is where an ISP email address comes in handily. But far better just to buy a .nz domain and use it for email, as it is an email address for life, as long as you pay your domain registration fees, which many people forget about.


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  Reply # 1871611 23-Sep-2017 17:01
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Regardless of the whole ISP contract issue (my view of which my personal view is that I see no reason for you to be able to legally exit a contract just because of the email service being stopped) I'm really puzzled as to why anybody would change ISP just to get another ISP email address.

 

Many ISP's now don't offer email. It's something that's becoming an increasingly difficult product to offer and when there are literally hundreds of free option, the vast majority of which are all a far higher quality product than that Vodafone offered, let alone the paid options which can range from a few $ per month upwards for email tied to your own domain there simply no reason I can fathom why anybody would use an ISP email address. If it's just a throwaway address changing ISP for that seems rather dramatic.

 

 


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  Reply # 1871612 23-Sep-2017 17:03
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You can get an outlook.co.nz address.
I wonder how long before other ISP's byte the bullet and kill off their email service.
I say good on you Vodafone for taking the lead. ISP tied email addresses have hampered people's desire to change ISP's because they'll lose the email address they've had for bla bla number of years.




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  Reply # 1871630 23-Sep-2017 17:29
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coffeebaron: 
I say good on you Vodafone for taking the lead. ISP tied email addresses have hampered people's desire to change ISP's because they'll lose the email address they've had for bla bla number of years.

 

I find this quite funny... voda leads the way in removing one of the last remaining barriers for people to churns ISP's easily.... 





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  Reply # 1871631 23-Sep-2017 17:32
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antoniosk:

 

coffeebaron: 
I say good on you Vodafone for taking the lead. ISP tied email addresses have hampered people's desire to change ISP's because they'll lose the email address they've had for bla bla number of years.

 

I find this quite funny... voda leads the way in removing one of the last remaining barriers for people to churns ISP's easily.... 

 

 

I was thinking the same thing but good on them make it easier for customers to move but think of the cost savings of not having to support email

 

Linux


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Ultimate Geek
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  Reply # 1871700 23-Sep-2017 20:34
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coffeebaron: You can get an outlook.co.nz address.
I wonder how long before other ISP's byte the bullet and kill off their email service.
I say good on you Vodafone for taking the lead. ISP tied email addresses have hampered people's desire to change ISP's because they'll lose the email address they've had for bla bla number of years.

 

 

 

don't think you can anymore, just had a look and couldn't find the option.





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Master Geek
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  Reply # 1871704 23-Sep-2017 20:42
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I get a lot into inbox on gmail its probarly the way i use the mail box, happy with my Orcon address hopefully they keep supporting it. I tend to use ISP email for more important email. Gmail i use for apps and loyalty cards. I do like that Orcon email is for life time which is great 


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