I'm a bit ticked off, our contact expired late Nov/early Dec and received a call about a new contract around that time. They put us on Ultimate Home @ $104.99 / 12 month term however we were not told about the Smart Connect plan, which is $89.99 / 24 month. The only difference I can see is that it's lacking 24/7 Ninja service (whoopee do), and NEON for 12 months (double whoopee do). I gather the speed is the same, and you're paying for Neon + the Ninjas. But tied to 24 months.... not sure whether to kick up a stink and change, or just ride this one out and get a better deal elsewhere near the end of the year. A 24 month contract isn't too appealing.