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841 posts

Ultimate Geek
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Topic # 223864 21-Oct-2017 09:37
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Hi,

 

I'm not sure if this the correct forum or the iOS forum but I'll start here.

 

My wife has used iphones forever and I've always been android.  She currently has an iphone SE and I have a Samsung S8.  We've been with vodafone for years.

 

As of about 1-2 weeks ago only approx 50% of her text messages arrive on my phone.  Sometimes she will text me and I'll get it, other times it won't arrive at all.  It's sporadic and I can't determine a pattern.

 

I've tried deleting myself from her contacts and texting my number direct (ie. without re-adding me as a contact) and still the problem persists.

 

I don't know how to diagnose this further or whether the fault lies with the devices or with Vodafone.

 

Any advice would be much appreciated.


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369 posts

Ultimate Geek
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  Reply # 1887273 21-Oct-2017 10:16
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Stupid question I know, It’s not trying to use iMessage 50% of the time is it, is the bubble on her phone blue or green.



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Ultimate Geek
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  Reply # 1887276 21-Oct-2017 10:26
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johny99: Stupid question I know, It’s not trying to use iMessage 50% of the time is it, is the bubble on her phone blue or green.

 

It's always green which I think means it should always be using SMS as opposed to iMessage.


 
 
 
 


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Ultimate Geek
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  Reply # 1887277 21-Oct-2017 10:29
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Correct, go to a Vodafone store and ask them to reset both of your numbers on their network.

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  Reply # 1887298 21-Oct-2017 11:42
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have you ever used an iphone for your number? if yes try to reset imessage on Apple's servers.

 

if not, ignore post


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  Reply # 1887327 21-Oct-2017 12:20
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johny99: Correct, go to a Vodafone store and ask them to reset both of your numbers on their network.


@johny99 what the heck does this mean?

This is not even possible no one would even know what that means to start with

Linux




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  Reply # 1887330 21-Oct-2017 12:30
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I suspect it's Android messaging App issue

Linux




Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1887375 21-Oct-2017 14:33
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Linux:
johny99: Correct, go to a Vodafone store and ask them to reset both of your numbers on their network.


@johny99 what the heck does this mean?

This is not even possible no one would even know what that means to start with

Linux

 

what he is recommending is VLRA reset.

 

 

 

i'd double check it isn't trying the imessage alternatively.





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  Reply # 1887470 21-Oct-2017 16:40
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VLR update can be done with power cycle of the handset but the issue is missing SMS

I can't say the VLR and HLR get out of sync very often if ever maybe a duplicate address at the worse case

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Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1887578 21-Oct-2017 21:10
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I've read online there is a known issue with the S8.  Googling 'galaxy s8 sms problem' led to a few results.  Maybe it's your phone, not hers!




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  Reply # 1887579 21-Oct-2017 21:15
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cebo:

 

I've read online there is a known issue with the S8.  Googling 'galaxy s8 sms problem' led to a few results.  Maybe it's your phone, not hers!

 

 

Thanks for this!  Sounds like you're spot on.  I found this on the guardian that describes the problem perfectly.

 

https://www.theguardian.com/technology/2017/oct/09/galaxy-s8-samsung-users-complain-sms-text-messages-fail-arrive

 

 


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  Reply # 1887645 22-Oct-2017 07:59
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Install Whatsapp on both handsets and use that instead

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  Reply # 1887709 22-Oct-2017 11:09
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You know, you could look at this as a benefit rather than a disadvantage... ;)





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Ultimate Geek
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  Reply # 1887724 22-Oct-2017 12:24
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Problem resolved I think.  I was using the stock Android messaging app and my S8 had put the app to sleep to save battery.  I have now excluded messaging from the battery save process.


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  Reply # 1887730 22-Oct-2017 12:47
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BigMal:

 

Problem resolved I think.  I was using the stock Android messaging app and my S8 had put the app to sleep to save battery.  I have now excluded messaging from the battery save process.

 

 

I'm tired of Android trying to save battery by placing apps to sleep. I want Ring, Tile, Life360, Messenger, WhatsApp, Allo, Gmail, Signal all running. I don't want to miss messages and I don't want to dig into some hidden away setting to make sure my apps won't be closed by some OS "intelligence" that is actually dumb.







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  Reply # 1887743 22-Oct-2017 13:47
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freitasm:

 

BigMal:

 

Problem resolved I think.  I was using the stock Android messaging app and my S8 had put the app to sleep to save battery.  I have now excluded messaging from the battery save process.

 

 

I'm tired of Android trying to save battery by placing apps to sleep. I want Ring, Tile, Life360, Messenger, WhatsApp, Allo, Gmail, Signal all running. I don't want to miss messages and I don't want to dig into some hidden away setting to make sure my apps won't be closed by some OS "intelligence" that is actually dumb.

 

 

Agreed.  This is my first non-Nexus device since the Galaxy Nexus.  I would've preferred to stay with stock Android but the Pixel is too expensive and I managed to get the S8 cheap through work.  Samsung seem to over engineer their software with rubbish like this.

 

I wish there was a cheaper stock android alternative to the S8 (like the old Nexus range).  OnePlus is probably the closest.  


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