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568 posts

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  Reply # 1895912 6-Nov-2017 12:21
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Well. for me it's like saving money... anything I don't need I can save and buy something big someday... for data it's much the same, Maybe I only use 1GB per month of my 4GB data cap but it would be nice to be able to roll that over for up 2 a year then maybe I'll go on holiday where there's no wifi and I can tether my ipad to my phone and watch netflicks etc.. I think there must be a lot of money to be lost in having this and that's why they are so anti roll over.




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  Reply # 1895916 6-Nov-2017 12:22
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MikeHales:

 

I'm interested to understand what rolling over data means to you? i.e. do you use up all your data each month and so want to store up? Genuinely interested what the value in it is.

 

 

I guess it means the same as all the customers on pre-pay that you already make it available to. I have differing requirements each month. Some months I use very little and other months when I am away from home for a week or two I use a lot. It would be nice to be able to save up the unused portion of my data for use when needed.


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Ultimate Geek
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  Reply # 1895921 6-Nov-2017 12:27
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^


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Ultimate Geek
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  Reply # 1895963 6-Nov-2017 13:00
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MikeHales:

 

I'm interested to understand what rolling over data means to you? i.e. do you use up all your data each month and so want to store up? Genuinely interested what the value in it is.

 

 

 

 

Having read this 3 times I still can't believe that a representative from Vodafone posted this as a genuine question. It highlights just how out of touch you are with your consumer base. 

 

Its simple really, our usage varies from 1 month to the next. What we don't use this month should be available for us to use next month. We did pay for it after all! Maybe I should siphon my petrol tank and return the unused fuel in my car at the end of every month?


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Ultimate Geek
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  Reply # 1895965 6-Nov-2017 13:04
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Senecio:

 

MikeHales:

 

I'm interested to understand what rolling over data means to you? i.e. do you use up all your data each month and so want to store up? Genuinely interested what the value in it is.

 

 

 

 

Having read this 3 times I still can't believe that a representative from Vodafone posted this as a genuine question. It highlights just how out of touch you are with your consumer base. 

 

Its simple really, our usage varies from 1 month to the next. What we don't use this month should be available for us to use next month. We did pay for it after all! Maybe I should siphon my petrol tank and return the unused fuel in my car at the end of every month?

 

 

 

 

Exactly , I was in hospital for a while back , roll over data that i could of fallen back on and used would of been the value to me .But as i am an on account customer my data i don't use vanishes each month


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Ultimate Geek
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  Reply # 1895968 6-Nov-2017 13:08
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It's because they want you to buy extra data rather then let you use what you didn't use last month.


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  Reply # 1895970 6-Nov-2017 13:12
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Vodafone are now the ONLY Telco that don't have carry over for all customers,

 

 

 

Spark have it on prepay and postpay

 

Skinny have it

 

degrees on prepay and postpay  


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Vodafone NZ

  Reply # 1895971 6-Nov-2017 13:12
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@senecio Actually, we're all customers as well as representatives. I'm coming at it from the point of view that I never use all my data but don't worry about unused as new allowance following month - same for my wife's account, for which I pay. I'm just trying to get a clearer picture of the unused data point.

 

So, if you don't finish a meal in a restaurant, you expect to get extra next time you eat there?





Channel Manager, Help & Support @ Vodafone NZ


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Ultimate Geek
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Vodafone NZ

  Reply # 1895972 6-Nov-2017 13:16
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Not out of touch just genuinely curious as has never occurred to me.





Channel Manager, Help & Support @ Vodafone NZ


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Reply # 1895975 6-Nov-2017 13:24
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MikeHales:

 

So, if you don't finish a meal in a restaurant, you expect to get extra next time you eat there?

 

 

 

 

No, but when I eat at a restaurant I only order what I need to satisfy my hunger for that meal. I would also expect to be offered a box so that I could take it home and finish it later.

 

wink


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  Reply # 1895976 6-Nov-2017 13:24
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Wow .. those answers seem so out of touch with reality.

 

Im with 2Degrees and now that Pokemon Go is using significantly more data than it did a year ago, I am very grateful that I can tap into data that carried over a year ago and continue playing rather than not play because I have used all my data for the month and next month hasn't started yet.

 

 


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  Reply # 1895983 6-Nov-2017 13:30
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Vodafone, I've gotta say you're doing a terrible job painting a good picture of yourself in this thread. Might be a good idea to take a step back and think about the many different type of customers you have. If you're unaware of how people other than yourself might want to use data and phone plans, you've missed the mark!


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Ultimate Geek
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  Reply # 1895986 6-Nov-2017 13:32
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How about sending your on account customers a text asking if they would like carry over on account plans. reply yes or no.


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Ultimate Geek
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Vodafone NZ

  Reply # 1895989 6-Nov-2017 13:35
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Hey, am just genuinely curious, and I understand the storing up for travel or in case but I'll get back in my box.





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1895991 6-Nov-2017 13:37
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MikeHales:

 

Hey, am just genuinely curious, and I understand the storing up for travel or in case but I'll get back in my box.

 

Why don't you have a word to your superiors RE Carry Over for on account?


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