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263 posts

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  Reply # 1895554 5-Nov-2017 17:26
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Also, where did you get that phone from, imported? could be the wrong bands. 





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  Reply # 1895567 5-Nov-2017 18:14
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YvonneW:

 

The settings for the APNs are the same as it says on the Vodafone site... still no luck accessing web pages. Error message is 'webpage not available. Opps this page may be temoralily unavailable.' Makes no difference which pages I try.

 

 

Can you confirm what the APNs are please? FYI it's not roaming setting related

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1895568 5-Nov-2017 18:15
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pbgben:

 

Also, where did you get that phone from, imported? could be the wrong bands. 

 

 

If it was incorrect bands then the handset would get zero mobile coverage

 

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  Reply # 1895578 5-Nov-2017 18:35
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Make sure you are not using live.vodafone.com APN for trying to browse the web

 

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  Reply # 1895586 5-Nov-2017 19:07
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pbgben:

 

Also, where did you get that phone from, imported? could be the wrong bands. 

 

 

From PB Tech




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  Reply # 1895590 5-Nov-2017 19:10
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Linux:

 

Make sure you are not using live.vodafone.com APN for trying to browse the web

 

Linux

 

 

The VFNZ Internet settings are:-

 

APN Vodafone

 

MCC 530

 

MNC 01

 

Authentication type not set

 

APN protocol  IPv4/IPv6

 

Bearer Unspecified


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  Reply # 1895643 5-Nov-2017 20:29
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Don't Vodafone require you to activate the prepay SIM over the data connection? Did that work or did you get that done through the call centre?



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  Reply # 1895644 5-Nov-2017 20:37
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yitz: Don't Vodafone require you to activate the prepay SIM over the data connection? Did that work or did you get that done through the call centre?

 

I've had the SIM for ages. It worked fine in this phone then just stopped allowing me to view internet pages using data.


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  Reply # 1895746 5-Nov-2017 23:59
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YvonneW:

 

yitz: Don't Vodafone require you to activate the prepay SIM over the data connection? Did that work or did you get that done through the call centre?

 

I've had the SIM for ages. It worked fine in this phone then just stopped allowing me to view internet pages using data.

 

 

Time for a hard reset of the handset then I suspect

 

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Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1895749 6-Nov-2017 01:04
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Other things you may want to check for troubleshooting purposes would be whether you are successfully obtaining an IP address for the data connection (under the About device option) and whether data works on GPRS/3G if possible.

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  Reply # 1895791 6-Nov-2017 09:17
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How did you go with trying it on another handset?

 

A quick google showed up someone with a similar issue:

 

http://community.vodafone.co.nz/t5/Android-phones/No-internet-on-3G-and-4G-everything-else-is-OK-Meizu-M2-Note/td-p/196085/page/2

 

 

 

Two causes: 

 

- They migrated from Telstra/Clear and required different settings

 

- In the settings they had disabled the "apps authorized to have mobile data access"

 

 




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  Reply # 1896310 6-Nov-2017 19:08
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I have tried the SIM in another (older) phone. Was able to access internet pages.


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  Reply # 1896315 6-Nov-2017 19:12
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YvonneW:

I have tried the SIM in another (older) phone. Was able to access internet pages.



Proves issue is on handset and it's not an APN issue

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Ex JohnR VodafoneNZ 17 years 4 days

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