Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 22611 2-Jun-2008 20:15
Send private message

Hi,
A family member, who lives in Miramar, Wellington, has had TelstraClear broadband for a year or so. Since the beginning she has had intermittent connection problems with her Internet. The technicians who installed her wireless router (a third party) have been back 2 or 3 times and have changed the wireless router 3 times now to see if that fixes it, but it doesn't. They have also thought there might be some kind of interference in her house, but that doesn't make any sense to me given the troubleshooting we have done:

- bypassed the router by connecting the network cable from PC to TC modem (doesn't fix it)
- tried a different laptop next to the wireless router (same problem on a modern laptop - stuck on acquiring network address)
- the wireless connection always says that the connection is good or excellent

TelstraClear don't reckon it's their problem, and keep referring her to the third party technicians.

The fact that the problem is intermittent i.e. sometimes she does have a broadband connection, and the fact that the process just gets stuck on "acquiring network address" make me wonder whether it is something to do with TC.

Any ideas would be greatly appreciated, otherwise it looks like she will have to "upgrade" to dial-up in order to get a reliable connection. Thanks.

Create new topic
BDFL - Memuneh
58506 posts

Uber Geek
+1 received by user: 9948

Administrator
Trusted
Geekzone
Subscriber

Reply # 135048 2-Jun-2008 21:40
Send private message

"Acquiring network connection" is not a TelstraClear problem.

Is this cable modem or DSL?
 






4 posts

Wannabe Geek


  Reply # 135050 2-Jun-2008 21:43
Send private message

Thanks for replying. It is a cable modem connection.


 
 
 
 


BDFL - Memuneh
58506 posts

Uber Geek
+1 received by user: 9948

Administrator
Trusted
Geekzone
Subscriber

  Reply # 135053 2-Jun-2008 21:47
Send private message

To really prove if there's a TCL problem you have to use the modem directly. You said you tried before, but have you had your PC correctly configured with the required IP address, gateway and DNS? Once you remove the router your PC must be manually configured for this.

If you connect to the modem and all works ok then it's not a TCL probem. You will then have to figure out the router configuration yourself.

Make sure your PC is in receiving automatic addresses from the router. Connect the router to the modem and the laptop to the router. Do this with an ethernet cable. Then manually configure the router to have the TCL provided IP addresses. Once you done that, reset it and restart your computer.

If it works ok with a wired connection then you have to work on wireless. Try checking that you have the correct security setting, and that your laptop is using the latest driver for your wireless network interface. Check that you have all the updates needed through automatic updates (both Windows and Mac). If running Windows Vista install SP1. If running Windows XP make sure you have SP2 at least.

Check for interference. Change the wireless channel. Make sure you are not using a 2.4 GHz cordless phone and that your router is not near a microwave oven.

Good luck.






4 posts

Wannabe Geek


  Reply # 135054 2-Jun-2008 21:53
Send private message

Great, lots of stuff to think about there. Will see what I can do, may need to get a real geek to try some of these things. Thank you.

2206 posts

Uber Geek
+1 received by user: 623

Trusted

  Reply # 135136 3-Jun-2008 11:21
Send private message

In short, I suspect if she replaces her router with a Linksys WRT54GL and loads DD-WRT her problems will be resolved.  If you check the "Frequent disconnects" thread it details the problems and suggested solutions.

I live in Miramar / Strathmore and could replace her router with a Linksys WRT54GL with DD-WRT, probably cost ~$130 or so, and I doubt she will ever have a problem again.

I installed one for my neighbour who lives across the road and have not heard anything since when he moved from dialup to TCL Cable.







4 posts

Wannabe Geek


  Reply # 135287 3-Jun-2008 20:13
Send private message

Thanks BarTender, are you a supplier of LinkSys routers? Just wondering because it would be good to try it first, given that she has been through 3 different routers already, as recommended by the technicians. You mention $130, presumably that is for the hardware or was that for your time?  Would be to know a little bit more about your offer so that I can pass it on to her...


2206 posts

Uber Geek
+1 received by user: 623

Trusted

  Reply # 135293 3-Jun-2008 20:25
Send private message

I am not a Linksys supplier, just a consultant that lives locally who is happy to go out and sell my own linksys router pre-configured for $130, normally the routers cost $116 (well that's what Ascent sells them for, and that's who I normally buy off) and it just an extra few $ for my trouble.  If it doesn't fix the problem, then I am happy to take the router back, as I will be selling my own router, and buying a new one.

PM me if they are interested.  If you want me to charge you my regular hourly rate I can do that, but it's not worth the trouble :)





Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57


Thurrott says Microsoft Surface is dead last for reliability
Posted 16-Aug-2017 15:19


LibreOffice 5.4 works better with Microsoft Office files
Posted 16-Aug-2017 13:32


Certus launches Cognition
Posted 14-Aug-2017 09:31


Spark adds Cambridge, Turangi to 4.5G network
Posted 10-Aug-2017 17:55


REANNZ network to receive ongoing Government funding through to 2024
Posted 10-Aug-2017 16:05


Chorus backhaul starts with 2degrees
Posted 10-Aug-2017 15:49


New Zealanders cool on data analytics catching benefit fraud
Posted 10-Aug-2017 09:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.