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615 posts

Ultimate Geek

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  # 1945908 24-Jan-2018 10:42
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@Linux, what would you recommend?





Channel Manager, Help & Support @ Vodafone NZ




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  # 1945910 24-Jan-2018 10:47
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Linux:

 

@MichaelNZ The reply ' STOP ' has to be free and all Prepay data only connections are standard 021 / 029 numbers anyway only Posptay connections use 64205* range and this range can not be moved to Prepay

 

 

That's what I thought too, but I was charged 20 cents.

 

The text came from 5872 and the phone number I was given was 0800 000 428. I have just tried again, and still, no answer.

 

Based on this and previous experience, it is obvious that a "premium text number" is a licence to take the piss. Whatever undertakings they may have made (at time of receiving the 4 digit number) are clearly not worth anything now. Them and all the other "premium text" operators.

 

I have had a cellphone since the days of "bricks" and analogue networks. Not once have I ever volunteraily enagaged a premium text number.

 

And why would the telcos like Vodafone care? They get the lions share of the scam proceeds and while they may have to refund a few complainers (like myself) along the way, it's still just too damn profitable.

 

The only difference between telcos here and in the Philippines is here the pretense level is higher. #firstworldproblems





Integrity Tech Solutions @ Norsewood, New Zealand


 
 
 
 


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  # 1945918 24-Jan-2018 10:59
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I would ask for the 20 cent refund I am sure @mikehales can add this back in a few minutes and then just move on

 

Linux


cisconz
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  # 1945925 24-Jan-2018 11:13
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MikeHales:

 

@MichaelNZ

 

Would recommend popping into a store, get your plan swapped to new number and SIM card, if the TXTs are still coming. Apologies for the hassle.

 

 

So what about if the new number they get (Which is probably recycled) also has premium texts going to it.

 

If a number is disconnected, surely the premium text senders are notified that the number is disconnected so they should stop sending texts to it.

 

Then once recycled, the number should have been disconnected for at least 3 months, so those premium texts should not come through.





Hmmmm




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  # 1945932 24-Jan-2018 11:24
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cisconz:

 

So what about if the new number they get (Which is probably recycled) also has premium texts going to it.

 

If a number is disconnected, surely the premium text senders are notified that the number is disconnected so they should stop sending texts to it.

 

 

I agree with you.

 

I doubt they even care if it's disconnected or not. As long as they keep the money rolling in. It's not like they answer their phone... Casino scams are among the lowest form of spamming and there is nothing redeeming or informative about them.

 

If I change numbers what's that going to achieve? Cost me a 150km trip to the nearest Vodafone store (Palmerston North) all to get a new number which could be the same or worse.





Integrity Tech Solutions @ Norsewood, New Zealand


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  # 1945941 24-Jan-2018 11:38
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The recycled number should have been 'clean' and not receiving premium txt .
Thats the Telco's job. If they cant do that then.....

 

Try making a complaint here
https://www.tdr.org.nz/making-a-complaint/types-of-disputes-covered

 

also, just to muddy the waters , since YOU didnt sign up or agree to these txt's
https://www.consumerprotection.govt.nz/consumer-law-and-your-rights/online-safety/unsolicited-electronic-messages-act

 

 


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  # 1946304 24-Jan-2018 21:28
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@dylanp yes that is a good idea catching up for a beer as well soon

 

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'That VDSL Cat'
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  # 1946308 24-Jan-2018 21:48
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@OP If you have tried the stop and they are still coming and/or charging you... I'd report it.

 

 

 

 

 

Linux:

 

@dylanp yes that is a good idea catching up for a beer as well soon

 

Linux

 

 

Probably is about time for a whole gz meetup surely ;)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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Ultimate Geek
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  # 1946314 24-Jan-2018 22:07
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Linux:

 

MikeHales:

 

@MichaelNZ

 

Would recommend popping into a store, get your plan swapped to new number and SIM card, if the TXTs are still coming. Apologies for the hassle.

 

 

This is not really the best advice sorry but what would I know

 

Linux

 

 

 

 

Yes it is. I had that issue with a 9 digit number lots of random chinese people calling. got a new 9 digit number. checked the history of the 9 digit numbers on offer in order to get one that nobody had used before or maybe one that only 1 person had used instead of 2 or 3.




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  # 1946318 24-Jan-2018 22:10
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I have a 9 digit number for my phone which I have had for many years.

 

This SIM is only used in my tablet. At this stage I think the easiest solution would be to get another service provider's SIM card and port the number across to Vodafone.

 

But it would have been a lot better in my mind if @MikeHales had offered to change the number without the hassle.





Integrity Tech Solutions @ Norsewood, New Zealand




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  # 1946336 24-Jan-2018 22:58
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Even Vodafone's website says it can be done:

 

Block incoming or outgoing calls on your mobile

 

http://help.vodafone.co.nz/app/answers/detail/a_id/27625/

 

How do I get a "barring PIN"?





Integrity Tech Solutions @ Norsewood, New Zealand


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  # 1946350 25-Jan-2018 06:05
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MichaelNZ:

Even Vodafone's website says it can be done:


Block incoming or outgoing calls on your mobile

http://help.vodafone.co.nz/app/answers/detail/a_id/27625/


How do I get a "barring PIN"?



@MichaelNZ It's a Prepay number so it's not provisioned for this feature

Linux

Edit: Default PIN for Postpay is 1234

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  # 1946351 25-Jan-2018 06:11
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@mikehales that part of the help section on the VodafoneNZ site should mention postpaid subscribers only and Prepay can not use this network feature

Linux

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  # 1946514 25-Jan-2018 11:53
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It somewhat amused me when I loaded my new prepay sim into the car alarm, then added its number to my contacts to find that in the short space of time the car had gone and got itself a Snapchat account.

 

 







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  # 1946789 25-Jan-2018 16:52
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And the texts keep coming...

 

I have obtained a 028 Warehouse Mobile SIM and applied to port the number.





Integrity Tech Solutions @ Norsewood, New Zealand


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