Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6
589 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1947496 27-Jan-2018 12:40
Send private message

Surprised this thread hasn't been locked yet.




702 posts

Ultimate Geek
+1 received by user: 98

Trusted

  Reply # 1947497 27-Jan-2018 12:40
Send private message

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, Pagibig, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.





#deletefacebook


22044 posts

Uber Geek
+1 received by user: 1608

Trusted
Lifetime subscriber

  Reply # 1947498 27-Jan-2018 12:44
One person supports this post
Send private message

MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

I still don't understand what is actually broken

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

1683 posts

Uber Geek
+1 received by user: 534

Subscriber

  Reply # 1947502 27-Jan-2018 12:45
One person supports this post
Send private message

MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

 

 

So you expect someone who doesn't work for Vodafone to sort this for you? 


26349 posts

Uber Geek
+1 received by user: 5922

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1947503 27-Jan-2018 12:49
Send private message

MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 




702 posts

Ultimate Geek
+1 received by user: 98

Trusted

  Reply # 1947504 27-Jan-2018 12:49
Send private message

Handle9:

 

So you expect someone who doesn't work for Vodafone to sort this for you? 

 

 

@Linux wants to help but no longer works at Vodafone. It's the other guy I was hoping would fix it.





#deletefacebook




702 posts

Ultimate Geek
+1 received by user: 98

Trusted

  Reply # 1947505 27-Jan-2018 12:52
Send private message

sbiddle:

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 

I think that's the only way this is going to be resolved. I live a distance from the nearest store who sells VF SIMs so I was hoping to get it sorted without leaving home. But at this point I think it's wiser to simply cut my losses.

 

Please close this thread.





#deletefacebook


21018 posts

Uber Geek
+1 received by user: 4155

Trusted
Subscriber

  Reply # 1947507 27-Jan-2018 13:03
Send private message

MichaelNZ:

 

Wow.

 

What is clearly a bother to you is called "customer service".

 

I deal with customers on a regular basis. I start from a position of serving them by solving their problems and so far it seems to work the best.

 

 

What is your spend with them? That will dictate the service you get. If you;re on prepay topping up the minimum to keep it alive and expecting gold class service on a platter, I hate to disappoint you.





Richard rich.ms

21018 posts

Uber Geek
+1 received by user: 4155

Trusted
Subscriber

  Reply # 1947508 27-Jan-2018 13:05
Send private message

Why not go with 2degrees? I recall they can issue a new number on the spot on the phone if you get one that has issues or you don't like it. A friend got one that had unlucky numbers in it, quick phone call and they had a luckier number for their silly superstitions.

 

 





Richard rich.ms

22044 posts

Uber Geek
+1 received by user: 1608

Trusted
Lifetime subscriber

  Reply # 1947509 27-Jan-2018 13:05
Send private message

MichaelNZ:

 

Handle9:

 

So you expect someone who doesn't work for Vodafone to sort this for you? 

 

 

@Linux wants to help but no longer works at Vodafone. It's the other guy I was hoping would fix it.

 

 

@mikehales works in the social media team he is not a tech in anyway at all and is not a customer service rep either, I worked on the VodafoneNZ technology side for many years and know the systems very very well

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

22044 posts

Uber Geek
+1 received by user: 1608

Trusted
Lifetime subscriber

  Reply # 1947510 27-Jan-2018 13:06
Send private message

MichaelNZ:

 

sbiddle:

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 

I think that's the only way this is going to be resolved. I live a distance from the nearest store who sells VF SIMs so I was hoping to get it sorted without leaving home. But at this point I think it's wiser to simply cut my losses.

 

Please close this thread.

 

 

@MichaelNZ is the 028 number actually active? 

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days



702 posts

Ultimate Geek
+1 received by user: 98

Trusted

  Reply # 1947511 27-Jan-2018 13:09
Send private message

Linux:

 

@MichaelNZ is the 028 number actually active? 

 

Linux

 

 

It is a brand new, never used SIM. I recently ported a number immediately (Spark to Skinny so my wife could get a 3+7 digit number) but it is possible I can't do that in this instance. I will give that a try, thanks.





#deletefacebook


22044 posts

Uber Geek
+1 received by user: 1608

Trusted
Lifetime subscriber

  Reply # 1947513 27-Jan-2018 13:11
One person supports this post
Send private message

MichaelNZ:

 

Linux:

 

@MichaelNZ is the 028 number actually active? 

 

Linux

 

 

It is a brand new, never used SIM. I recently ported a number immediately (Spark to Skinny so my wife could get a 3+7 digit number) but it is possible I can't do that in this instance. I will give that a try, thanks.

 

 

@MichaelNZ Well here is your issue the 028 number is not an active number, Activate the 028 number then do the port again on the VodafoneNZ site and your issue should be sorted

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days



702 posts

Ultimate Geek
+1 received by user: 98

Trusted

  Reply # 1947514 27-Jan-2018 13:12
Send private message

richms:

 

What is your spend with them? That will dictate the service you get. If you;re on prepay topping up the minimum to keep it alive and expecting gold class service on a platter, I hate to disappoint you.

 

 

Between $30 - 40 per month. I have previously been on business plans with them, 2degrees and Spark and it makes no difference customer service wise. Spark has the best customer service and I would have stayed with them if it wasn't I living in a rural location where Vodafone has better data coverage.





#deletefacebook


589 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1947517 27-Jan-2018 13:21
Send private message

sbiddle:

 

MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 

 

 

 

 

Vodafone prepay numbers can't be changed you have to get a new sim. only On Account has the ability to change number. 


1 | 2 | 3 | 4 | 5 | 6
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.