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  Reply # 1947496 27-Jan-2018 12:40
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Surprised this thread hasn't been locked yet.




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  Reply # 1947497 27-Jan-2018 12:40
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Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, Pagibig, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.


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  Reply # 1947498 27-Jan-2018 12:44
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MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

I still don't understand what is actually broken

 

Linux





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  Reply # 1947502 27-Jan-2018 12:45
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MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

 

 

So you expect someone who doesn't work for Vodafone to sort this for you? 


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  Reply # 1947503 27-Jan-2018 12:49
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MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 




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  Reply # 1947504 27-Jan-2018 12:49
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Handle9:

 

So you expect someone who doesn't work for Vodafone to sort this for you? 

 

 

@Linux wants to help but no longer works at Vodafone. It's the other guy I was hoping would fix it.




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  Reply # 1947505 27-Jan-2018 12:52
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sbiddle:

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 

I think that's the only way this is going to be resolved. I live a distance from the nearest store who sells VF SIMs so I was hoping to get it sorted without leaving home. But at this point I think it's wiser to simply cut my losses.

 

Please close this thread.


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  Reply # 1947507 27-Jan-2018 13:03
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MichaelNZ:

 

Wow.

 

What is clearly a bother to you is called "customer service".

 

I deal with customers on a regular basis. I start from a position of serving them by solving their problems and so far it seems to work the best.

 

 

What is your spend with them? That will dictate the service you get. If you;re on prepay topping up the minimum to keep it alive and expecting gold class service on a platter, I hate to disappoint you.





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  Reply # 1947508 27-Jan-2018 13:05
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Why not go with 2degrees? I recall they can issue a new number on the spot on the phone if you get one that has issues or you don't like it. A friend got one that had unlucky numbers in it, quick phone call and they had a luckier number for their silly superstitions.

 

 





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  Reply # 1947509 27-Jan-2018 13:05
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MichaelNZ:

 

Handle9:

 

So you expect someone who doesn't work for Vodafone to sort this for you? 

 

 

@Linux wants to help but no longer works at Vodafone. It's the other guy I was hoping would fix it.

 

 

@mikehales works in the social media team he is not a tech in anyway at all and is not a customer service rep either, I worked on the VodafoneNZ technology side for many years and know the systems very very well

 

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Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1947510 27-Jan-2018 13:06
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MichaelNZ:

 

sbiddle:

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 

I think that's the only way this is going to be resolved. I live a distance from the nearest store who sells VF SIMs so I was hoping to get it sorted without leaving home. But at this point I think it's wiser to simply cut my losses.

 

Please close this thread.

 

 

@MichaelNZ is the 028 number actually active? 

 

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Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 1947511 27-Jan-2018 13:09
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Linux:

 

@MichaelNZ is the 028 number actually active? 

 

Linux

 

 

It is a brand new, never used SIM. I recently ported a number immediately (Spark to Skinny so my wife could get a 3+7 digit number) but it is possible I can't do that in this instance. I will give that a try, thanks.


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  Reply # 1947513 27-Jan-2018 13:11
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MichaelNZ:

 

Linux:

 

@MichaelNZ is the 028 number actually active? 

 

Linux

 

 

It is a brand new, never used SIM. I recently ported a number immediately (Spark to Skinny so my wife could get a 3+7 digit number) but it is possible I can't do that in this instance. I will give that a try, thanks.

 

 

@MichaelNZ Well here is your issue the 028 number is not an active number, Activate the 028 number then do the port again on the VodafoneNZ site and your issue should be sorted

 

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Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 1947514 27-Jan-2018 13:12
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richms:

 

What is your spend with them? That will dictate the service you get. If you;re on prepay topping up the minimum to keep it alive and expecting gold class service on a platter, I hate to disappoint you.

 

 

Between $30 - 40 per month. I have previously been on business plans with them, 2degrees and Spark and it makes no difference customer service wise. Spark has the best customer service and I would have stayed with them if it wasn't I living in a rural location where Vodafone has better data coverage.


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  Reply # 1947517 27-Jan-2018 13:21
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sbiddle:

 

MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 

 

 

 

 

Vodafone prepay numbers can't be changed you have to get a new sim. only On Account has the ability to change number. 


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