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  Reply # 1947518 27-Jan-2018 13:26
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Starscream122:

 

sbiddle:

 

MichaelNZ:

 

Handle9:

 

He doesn't work for Vodafone. He's just providing advice in his spare time, based on his experience, and you're being fairly unpleasant to him. Over to you whether you want to listen or just be rude.

 

 

I bought a SIM card. Unfortuantely, it's recycled number and therefore, basically a dud from my point of view. A prgmatic and presumably easy solution would be to offer a number change, but unfortunately, that has been left in my hands to implement.

 

I get better "customer service" from sweatshop call centre workers in the Philippines who are being paid, I would think, 50 pesos an hour. ($US 1 per hour).

 

In real terms that's around 4 hours work (after tax, GSIS, etc) for a McD's Big Mac combo. (165 pesos)

 

Unfortunately it appears their hands are tied and they can't fix this.

 

 

The last time I wanted a number change on a prepay SIM it took store staff all of 5 mins to do this for a new VF number in store. If time is more important than a new $2 SIM from any dairy or supermarket might be quicker.

 

You still haven't said whether your Warehouse number is active. If it's not then the port is going to continually fail, and in IPMS VF staff aren't going to know why as it doesn't say why. It'll then up being a manual process for staff to engage with the LSP to try and work out what is wrong. This sort of thing takes time to complete.

 

 

 

 

 

 

Vodafone prepay numbers can't be changed you have to get a new sim. only On Account has the ability to change number. 

 

 

Correct front line staff can't change Prepay numbers from the CRM platform by clicking on Change MSISDN like Postpay connections

 

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  Reply # 1947519 27-Jan-2018 13:26
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I have now activated the 028 SIM and reapplied to port the number to Vodafone. Fingers crossed.





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  Reply # 1947521 27-Jan-2018 13:28
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MichaelNZ:

 

I have now activated the 028 SIM and reapplied to port the number to Vodafone. Fingers crossed.

 

 

Keep us updated please

 

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Reply # 1947612 27-Jan-2018 19:15
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@MichaelNZ Any update?

 

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  Reply # 1947613 27-Jan-2018 19:17
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Linux:

 

@MichaelNZ Any update?

 

Linux

 

 

Just made a call out from my tablet to respond to your question and it's still on the old number.





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  Reply # 1947615 27-Jan-2018 19:25
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MichaelNZ:

 

Linux:

 

@MichaelNZ Any update?

 

Linux

 

 

Just made a call out from my tablet to respond to your question and it's still on the old number.

 

 

Did you re-power tablet first? You can SMS the word ' number ' to 521 to get your mobile number back via SMS

 

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  Reply # 1947616 27-Jan-2018 19:34
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Linux:

 

Did you re-power tablet first? You can SMS the word ' number ' to 521 to get your mobile number back via SMS

 

 

Further to your quoted post I have tried that and confirm it's still on the original 021 number.





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  Reply # 1947625 27-Jan-2018 20:42
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MichaelNZ:

Linux:


Did you re-power tablet first? You can SMS the word ' number ' to 521 to get your mobile number back via SMS



Further to your quoted post I have tried that and confirm it's still on the original 021 number.



Please tell me the 021 number is active?

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  Reply # 1947904 28-Jan-2018 17:45
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Did you confirm that the Warehouse Mobile number and account were definitely active? In other words, were you able to make a phone call using the WM SIM?





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  Reply # 1948150 29-Jan-2018 14:33
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@MichaelNZ Any updates? You have made a lot of noise and the 021 number is no longer active as I just called it

 

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  Reply # 1948183 29-Jan-2018 15:12
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Aredwood: Did you confirm that the Warehouse Mobile number and account were definitely active? In other words, were you able to make a phone call using the WM SIM?

 

As posted above that was their initial issue as they hadn't activated the WM SIM before trying to out port the number.

 

 


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  Reply # 1948713 30-Jan-2018 16:39
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@MichaelNZ Can we please have an update?

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  Reply # 1948715 30-Jan-2018 16:40
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Sorry about the delay as I have been out of town.

 

The number was ported yesterday afternoon and it seems to work.

 

Thanks for the help :-)





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