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5 posts

Wannabe Geek


Topic # 228906 29-Jan-2018 14:56
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Switched late december, and have been on holiday fro most of jan.

 

Its quite an old phone.

 

Is there an adapter im supposed to use?

 

Thanks


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'That VDSL Cat'
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  Reply # 1948179 29-Jan-2018 15:00
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did they happen to upgrade you to the Voadfone grey modem by chance?

 

 

 

VDSL+ VF are moving to phone service via RGW rather than phoneline.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Wannabe Geek


  Reply # 1948192 29-Jan-2018 15:40
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Yea, got a grey modem. But I set up our own better one.What is RGW?


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  Reply # 1948203 29-Jan-2018 15:59
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They've probably moved you off of traditional POTS delivered through the legacy phone network to VOIP off the ATA port on the supplied RGW. The quick and dirty of it is if you want your phone to work, you plug in their box, otherwise you're on your own to make it work.


'That VDSL Cat'
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  Reply # 1948205 29-Jan-2018 16:05
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toejam316:

 

They've probably moved you off of traditional POTS delivered through the legacy phone network to VOIP off the ATA port on the supplied RGW. The quick and dirty of it is if you want your phone to work, you plug in their box, otherwise you're on your own to make it work.

 

 

exactly as above.

 

 

 

As you are using your own RGW device, your on your own support wise.

 

Plug back in the supplied device and phone into that and you will have a working service.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Wannabe Geek


  Reply # 1948252 29-Jan-2018 18:06
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According to this video, the phone is supposed to be in a filter, which it is


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  Reply # 1948254 29-Jan-2018 18:12
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LtChestnut:

 

According to this video, the phone is supposed to be in a filter, which it is

 

 

You don't need a filter.

 

I'm assuming you still haven't plugged the phone into the back of the RGW as mentioned above to get it to work? As mentioned above your voice over VDSL is delivered to the RGW and not the copper phoneline.

 

 


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  Reply # 1948260 29-Jan-2018 18:35
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RGW = Residential Gateway. i.e. your grey modem.

 

Your voice circuit isn't terminated in the exchange any more, and fed down the copper cable to the house. It runs over your internet connection (VoIP - Voice over Internet Protocol), so your phone has to plug into the modem instead.


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  Reply # 1948365 29-Jan-2018 22:08
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Moved to the Vodafone sub-forum. More likely to get help if posting in the correct sub-forum.

 

Paging @mikehales





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  Reply # 1948421 30-Jan-2018 09:38
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@LtChesnut

 

Drop me a message with your account number, as mentioned quite possible your home phone moved to VOIP but if using your own modem SIP settings likely incorrect and may need to be the VF modem to work.





Channel Manager, Help & Support @ Vodafone NZ


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