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Vodafone NZ

  Reply # 1954295 9-Feb-2018 13:04
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@ajw

 

My bad, was on my list but I missed it.





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1954484 9-Feb-2018 18:07
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If can't believe how much money you have wasted couriering me a box of jaffas and an adapter for the phone you sent as part of the upgrade, can I return and have free caller ID instead? .When I was on Orcon caller ID was just part of the package. I really don't want to switch to the home hub modem as well. I was never told I could of opted out either of VoIP

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  Reply # 1954591 9-Feb-2018 22:56
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The pasting that VF is receiving here is both hilarious and sad. Hilarious because it's largely well deserved; sad because it's actually quite pathetic to see how a business is seemingly consistently unable to learn from its oft-repeated mistakes.

 

 

 

 


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  Reply # 1954592 9-Feb-2018 23:04
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Consumer NZ recently said that VF need to be less of the slick marketing and more of the customer deliverables. They are apparently the most complained about company in NZ last year. 

 

I am happy with them atm, but have had large amount of trouble over the years. I can still remember 4 years ago when their call pickup times were over 5 hours.


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  Reply # 1954626 10-Feb-2018 07:56
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Answer times are one thing, but the service you get when the call is finally answered is important too.

 

They could employ a callback system (a la Spark)? I used Spark's and found it worked quite well.


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  Reply # 1954629 10-Feb-2018 07:59
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Pumpedd:

Consumer NZ recently said that VF need to be less of the slick marketing and more of the customer deliverables. They are apparently the most complained about company in NZ last year



I am not sure but most complained about Telco not company

Linux





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1954636 10-Feb-2018 08:15
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Hi Mike, would Vodafone consider moving my VDSL jack point or sending customers an extension phone cable? I really don't want my answer phone base next to my TV, the phone you sent me actually says don't place it by a TV. I don't have any choice as that's where the VDSL modem jack had been positioned by Vodafone.

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  Reply # 1954639 10-Feb-2018 08:23
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ajw: ...Why can't dialtone be enabled on both SIP ports of the Huawei HG659...


Dialtone is on both phone ports on my Vodafone HG659?


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  Reply # 1954650 10-Feb-2018 09:19
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dejadeadnz:

 

The pasting that VF is receiving here is both hilarious and sad. Hilarious because it's largely well deserved; sad because it's actually quite pathetic to see how a business is seemingly consistently unable to learn from its oft-repeated mistakes.

 

 

No different to any other large company trying to do bulk migrations without spending much money, and assumes everyone is the same and have a setup where the analogue line is a cordless phone in 1 location in the house. 

 

I still havent seen an answer to my original questions though:

 

 

 

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

 

2. What happens if you are VF customer, using the TelstraClear cable network in Wellington Kapit and Christchurch

 

3. What happens in either case if you have an alarm monitored via classic dial-out style (not GPRS or IP monitoring) in either (1) or (2)

 

4. What replacement kit is available without charge or additional contract

 

 

 

The messaging is inconsistent from contact centre from letters from peoples individual experience, as evidence here.

 

 





________

 

Antonios K

 

 

 

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  Reply # 1954773 10-Feb-2018 13:07
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Spark wholesaled services are the ones that are being moved.

 

I know a couple of people who are still using a vodafone DSL connection on a spark retail PSTN line, will have to see if vodafone have managed to try to use this as an excuse to get them to move to voip with vodafone or not. Immaterial anyway since th VDSL will be disappearing once the fiber installation actually happens for them, and the spark retail copper PSTN line will remain.





Richard rich.ms

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Vodafone NZ

  Reply # 1954889 10-Feb-2018 18:24
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@antoniosk


1. What happens if you are a VF customer, using a Spark wholesaled Voice service 


> Nothing until Spark shutter their service.


2. What happens if you are VF customer, using the TelstraClear cable network in Wellington Kapit and Christchurch


> Nothing


3. What happens in either case if you have an alarm monitored via classic dial-out style (not GPRS or IP monitoring) in either (1) or (2)


> Depends on the alarm for (1) but many manufacturers moving to IP.


4. What replacement kit is available without charge or additional contract
> Depends on your existing kit that requires the standard phone line connection. 
More info in this voice calling over broadband FAQ





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1954894 10-Feb-2018 18:38
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MikeHales:

 

@antoniosk

 

4. What replacement kit is available without charge or additional contract
> Depends on your existing kit that requires the standard phone line connection. 
More info in this voice calling over broadband FAQ

 

 

(clicking the link above results in...)

 

Not found »

 

 

 

We're sorry but the content you requested does not exist. 

Please visit our main page

'That VDSL Cat'
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  Reply # 1954960 10-Feb-2018 21:11
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MikeHales:

 

@antoniosk

 

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

 

> Nothing until Spark shutter their service.

 

 

are there plans to still use BBIP where service is poor. eg rural ADSL.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1954973 10-Feb-2018 22:30
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MikeHales:

 

@antoniosk

 

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

 

> Nothing until Spark shutter their service.

 

 

Ummm.... isn't this what this migration is all about? so VF doesn't have to pay Spark for a pots service when it can generate one perfectly well via voip from it's own kit? 

 

It makes good business sense apart from the missed opportunity to give away free feature services like CLI and so on.





________

 

Antonios K

 

 

 

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  Reply # 1955101 11-Feb-2018 09:56
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Apologies, fixed link




Channel Manager, Help & Support @ Vodafone NZ


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