Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
615 posts

Ultimate Geek

Trusted

  #1954295 9-Feb-2018 13:04
Send private message

@ajw

 

My bad, was on my list but I missed it.


716 posts

Ultimate Geek

Subscriber

  #1954484 9-Feb-2018 18:07
Send private message

If can't believe how much money you have wasted couriering me a box of jaffas and an adapter for the phone you sent as part of the upgrade, can I return and have free caller ID instead? .When I was on Orcon caller ID was just part of the package. I really don't want to switch to the home hub modem as well. I was never told I could of opted out either of VoIP

 
 
 
 


2116 posts

Uber Geek

Subscriber

  #1954591 9-Feb-2018 22:56
Send private message

The pasting that VF is receiving here is both hilarious and sad. Hilarious because it's largely well deserved; sad because it's actually quite pathetic to see how a business is seemingly consistently unable to learn from its oft-repeated mistakes.

 

 

 

 


1759 posts

Uber Geek
Inactive user


  #1954592 9-Feb-2018 23:04
Send private message

Consumer NZ recently said that VF need to be less of the slick marketing and more of the customer deliverables. They are apparently the most complained about company in NZ last year. 

 

I am happy with them atm, but have had large amount of trouble over the years. I can still remember 4 years ago when their call pickup times were over 5 hours.


5339 posts

Uber Geek


  #1954626 10-Feb-2018 07:56
Send private message

Answer times are one thing, but the service you get when the call is finally answered is important too.

 

They could employ a callback system (a la Spark)? I used Spark's and found it worked quite well.


6551 posts

Uber Geek

Trusted
Lifetime subscriber

  #1954629 10-Feb-2018 07:59
Send private message

Pumpedd:

Consumer NZ recently said that VF need to be less of the slick marketing and more of the customer deliverables. They are apparently the most complained about company in NZ last year



I am not sure but most complained about Telco not company

Linux


716 posts

Ultimate Geek

Subscriber

  #1954636 10-Feb-2018 08:15
Send private message


Hi Mike, would Vodafone consider moving my VDSL jack point or sending customers an extension phone cable? I really don't want my answer phone base next to my TV, the phone you sent me actually says don't place it by a TV. I don't have any choice as that's where the VDSL modem jack had been positioned by Vodafone.

 
 
 
 


556 posts

Ultimate Geek

Lifetime subscriber

  #1954639 10-Feb-2018 08:23
Send private message

ajw: ...Why can't dialtone be enabled on both SIP ports of the Huawei HG659...


Dialtone is on both phone ports on my Vodafone HG659?


2039 posts

Uber Geek

Trusted
Subscriber

  #1954650 10-Feb-2018 09:19
Send private message

dejadeadnz:

 

The pasting that VF is receiving here is both hilarious and sad. Hilarious because it's largely well deserved; sad because it's actually quite pathetic to see how a business is seemingly consistently unable to learn from its oft-repeated mistakes.

 

 

No different to any other large company trying to do bulk migrations without spending much money, and assumes everyone is the same and have a setup where the analogue line is a cordless phone in 1 location in the house. 

 

I still havent seen an answer to my original questions though:

 

 

 

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

 

2. What happens if you are VF customer, using the TelstraClear cable network in Wellington Kapit and Christchurch

 

3. What happens in either case if you have an alarm monitored via classic dial-out style (not GPRS or IP monitoring) in either (1) or (2)

 

4. What replacement kit is available without charge or additional contract

 

 

 

The messaging is inconsistent from contact centre from letters from peoples individual experience, as evidence here.

 

 





________

 

Antonios K

 

Click to see full size


23404 posts

Uber Geek

Trusted
Subscriber

  #1954773 10-Feb-2018 13:07
Send private message

Spark wholesaled services are the ones that are being moved.

 

I know a couple of people who are still using a vodafone DSL connection on a spark retail PSTN line, will have to see if vodafone have managed to try to use this as an excuse to get them to move to voip with vodafone or not. Immaterial anyway since th VDSL will be disappearing once the fiber installation actually happens for them, and the spark retail copper PSTN line will remain.





Richard rich.ms

615 posts

Ultimate Geek

Trusted

  #1954889 10-Feb-2018 18:24
Send private message

@antoniosk


1. What happens if you are a VF customer, using a Spark wholesaled Voice service 


> Nothing until Spark shutter their service.


2. What happens if you are VF customer, using the TelstraClear cable network in Wellington Kapit and Christchurch


> Nothing


3. What happens in either case if you have an alarm monitored via classic dial-out style (not GPRS or IP monitoring) in either (1) or (2)


> Depends on the alarm for (1) but many manufacturers moving to IP.


4. What replacement kit is available without charge or additional contract
> Depends on your existing kit that requires the standard phone line connection. 
More info in this voice calling over broadband FAQ


654 posts

Ultimate Geek


  #1954894 10-Feb-2018 18:38
Send private message

MikeHales:

 

@antoniosk

 

4. What replacement kit is available without charge or additional contract
> Depends on your existing kit that requires the standard phone line connection. 
More info in this voice calling over broadband FAQ

 

 

(clicking the link above results in...)

 

Not found »

 

 

 

We're sorry but the content you requested does not exist. 

Please visit our main page

'That VDSL Cat'
12366 posts

Uber Geek

Trusted
Spark
Subscriber

  #1954960 10-Feb-2018 21:11
Send private message

MikeHales:

 

@antoniosk

 

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

 

> Nothing until Spark shutter their service.

 

 

are there plans to still use BBIP where service is poor. eg rural ADSL.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


2039 posts

Uber Geek

Trusted
Subscriber

  #1954973 10-Feb-2018 22:30
Send private message

MikeHales:

 

@antoniosk

 

1. What happens if you are a VF customer, using a Spark wholesaled Voice service 

 

> Nothing until Spark shutter their service.

 

 

Ummm.... isn't this what this migration is all about? so VF doesn't have to pay Spark for a pots service when it can generate one perfectly well via voip from it's own kit? 

 

It makes good business sense apart from the missed opportunity to give away free feature services like CLI and so on.





________

 

Antonios K

 

Click to see full size


615 posts

Ultimate Geek

Trusted

  #1955101 11-Feb-2018 09:56
Send private message

Apologies, fixed link

1 | 2 | 3 | 4 | 5 | 6 | 7
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.