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#229105 7-Feb-2018 19:52
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Had to share this, and while not so much annoyed, more amused by the whole process.

 

Received the letter today from Vodafone about the move of landline to VOIP. Should clarify we have land-line, VDSL and Sky-TV.

 

Checked the website to see if my Fritz!Box could be used or I needed to get a replacement Vodafone device. The original Vodafone modem died years ago.

 

You need to use either a white Vodafone HG659 wireless modem or a dark grey Vodafone Ultra Hub modem. If you don't have one of these modems, call us on 0800 891 740 and we'll send one out to you.

 

So I rang the 0800 number. First operator helpful but needed to forward me to someone else. Second operator was also helpful, but this is where the fun begins.

 

To get the replacement modem, for the change to service that is being forced on me, I needed to sign up to a 24 month contract. Resistant to any sign contract that involves SKYTV without a significant sweetener from SKY.

 

Operator said she could do us a better deal than we had. Went through all the options like checking our sky subscription was accurate, it was. Was then told best mates was no longer free. Ended up the first "better deal" would cost us an extra $6. Suggested if I had a Vodafone on account mobile we could save $10. Informed her that my current mobile is Spark as it is frequently used in an area that has poor/no Vodafone coverage.

 

Said she could probably do a better deal and put me on hold. End result was $40 improvement which I said I would need to think about.

 

Personally, I'd rather not of even been told about the $40 saving, just wanted no contract and a modem! I get why they want me to sign up to the contract. I could jump ship and take their modem with me. I have only been with Vodafone for the last 8 years in this house and 10 years in the previous house.

 

Job before the end of the week is to find someone else to provide our VDSL and tell Sky we are cancelling. This has been the push I have needed say good-bye to a land-line. Thanks Vodafone.

 

 


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7 posts

Wannabe Geek

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Vodafone NZ

  #1953656 8-Feb-2018 14:30
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Hi all,

 

just to confirm, if you are an existing VF cust being migrated to Voip we can provide a modem with no contract if you need one. Sorry whoever the agents are that dealt with the OP they seem to be confused about the process, ill talk to our team leaders to get the message through.

 

Chris B

 

VFNZ


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