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3 posts

Wannabe Geek


  Reply # 145995 10-Jul-2008 10:36
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Hello Everyone,

Subject: Overcharge twice almost $300

Just thought I give you guys an update on how I getting on the overcharge refund,

I finally got my refund but they only refund one overcharge, and by the way they contact me they are trying to ignore that other overcharge? they mention they only overcharge me once, but the problem is I show them my statment, turely I get overcharge twice, almost $300 but they only refund me $150, how could they miss this?? both overcharge is happening  at the same time!!!!

I have gone back to them and telling them they are making mistake, they should refund two overcharge and not one, never heard any reply after two or three days now, I understand they are busy, but hey I busy too.... and why should I chasing for the refund when the mistake is from their side?????


To be honest, after all this I already use up my patience, It toke around two month and I still haven't got the correct refund!!!!! maybe I need to wait another two month to get the other $150 overcharge refund!!!!


From this lesson, I will neverever going to use my credit card on vodafone payment again,is just so much hassle,is not worth it after all.

Can anyone advise what should I do after all this? should I go to fair go? or ? because I had enough on going on and on waiting...... 


well vodafone did said they will credit one month free to my account, but hey, they gave me $40 credit and toke $150 out of my pocket?  so at the end they are still making $110 ? What kind of formula is this?

Thanks


355 posts

Ultimate Geek


  Reply # 146091 10-Jul-2008 13:24
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Fair Go is inundated with these complaints, you won't get any publicity over this one. You need to keep calling, every hour of every day until it's resolved. Get managers, then heads of department. Call 09 355 2000 for head office and ask to be directed to accounts or billing, then speak to someone actually in charge of dealing with these issues. Get their name, and call every day. I've experienced the apathetic response times personally, even in-house and am VERY disappointed. It didn't used to be this way. Get accountability from someone - someone that admits it's their duty, then squeeze. This issue doesn't take more then 2 minutes to sort out.

 
 
 
 


422 posts

Ultimate Geek
+1 received by user: 3


  Reply # 146109 10-Jul-2008 13:56
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I got my issue resolved - I faxed them my details and as it had been 6 weeks, suggested that I would be raising a complaint with the Telecommunications Disputes Resolution service within 3 days if the matter was not resolved.

http://www.tdr.org.nz/

I don't know if it was a coincidence or if someone capable finally got hold of my case but they called me back, apologised and refunded me within 24 hours.


776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 146113 10-Jul-2008 14:04
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caldazar: I got my issue resolved - I faxed them my details and as it had been 6 weeks, suggested that I would be raising a complaint with the Telecommunications Disputes Resolution service within 3 days if the matter was not resolved.

http://www.tdr.org.nz/

I don't know if it was a coincidence or if someone capable finally got hold of my case but they called me back, apologised and refunded me within 24 hours.

TDR is taken very seriously.




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4 posts

Wannabe Geek


  Reply # 146197 10-Jul-2008 16:28
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A mate had a similar problem with several amounts taken from her credit card but never appearing on her pre pay phone.
The call centre in Egypt seemed unconcerned and misteriously kept getting disconnected when she wanted to take to a manger.

given today's announcement aboutt he $1 charge to talk to somebody, not only would she be ripped off my the money they took from her card, they would have made a nice profit from all the calls it took to resolve it.

355 posts

Ultimate Geek


  Reply # 146272 10-Jul-2008 18:03
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That's interesting whaka. I've had several reports of this happening since the call center was outsourced. I'm now going to take this a little more seriously.

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