Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


3 posts

Wannabe Geek


  Reply # 145995 10-Jul-2008 10:36
Send private message

Hello Everyone,

Subject: Overcharge twice almost $300

Just thought I give you guys an update on how I getting on the overcharge refund,

I finally got my refund but they only refund one overcharge, and by the way they contact me they are trying to ignore that other overcharge? they mention they only overcharge me once, but the problem is I show them my statment, turely I get overcharge twice, almost $300 but they only refund me $150, how could they miss this?? both overcharge is happening  at the same time!!!!

I have gone back to them and telling them they are making mistake, they should refund two overcharge and not one, never heard any reply after two or three days now, I understand they are busy, but hey I busy too.... and why should I chasing for the refund when the mistake is from their side?????


To be honest, after all this I already use up my patience, It toke around two month and I still haven't got the correct refund!!!!! maybe I need to wait another two month to get the other $150 overcharge refund!!!!


From this lesson, I will neverever going to use my credit card on vodafone payment again,is just so much hassle,is not worth it after all.

Can anyone advise what should I do after all this? should I go to fair go? or ? because I had enough on going on and on waiting...... 


well vodafone did said they will credit one month free to my account, but hey, they gave me $40 credit and toke $150 out of my pocket?  so at the end they are still making $110 ? What kind of formula is this?

Thanks


355 posts

Ultimate Geek


  Reply # 146091 10-Jul-2008 13:24
Send private message

Fair Go is inundated with these complaints, you won't get any publicity over this one. You need to keep calling, every hour of every day until it's resolved. Get managers, then heads of department. Call 09 355 2000 for head office and ask to be directed to accounts or billing, then speak to someone actually in charge of dealing with these issues. Get their name, and call every day. I've experienced the apathetic response times personally, even in-house and am VERY disappointed. It didn't used to be this way. Get accountability from someone - someone that admits it's their duty, then squeeze. This issue doesn't take more then 2 minutes to sort out.

 
 
 
 


427 posts

Ultimate Geek
+1 received by user: 4


  Reply # 146109 10-Jul-2008 13:56
Send private message

I got my issue resolved - I faxed them my details and as it had been 6 weeks, suggested that I would be raising a complaint with the Telecommunications Disputes Resolution service within 3 days if the matter was not resolved.

http://www.tdr.org.nz/

I don't know if it was a coincidence or if someone capable finally got hold of my case but they called me back, apologised and refunded me within 24 hours.


776 posts

Ultimate Geek
+1 received by user: 176

Trusted
Snap Internet

  Reply # 146113 10-Jul-2008 14:04
Send private message

caldazar: I got my issue resolved - I faxed them my details and as it had been 6 weeks, suggested that I would be raising a complaint with the Telecommunications Disputes Resolution service within 3 days if the matter was not resolved.

http://www.tdr.org.nz/

I don't know if it was a coincidence or if someone capable finally got hold of my case but they called me back, apologised and refunded me within 24 hours.

TDR is taken very seriously.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



4 posts

Wannabe Geek


  Reply # 146197 10-Jul-2008 16:28
Send private message

A mate had a similar problem with several amounts taken from her credit card but never appearing on her pre pay phone.
The call centre in Egypt seemed unconcerned and misteriously kept getting disconnected when she wanted to take to a manger.

given today's announcement aboutt he $1 charge to talk to somebody, not only would she be ripped off my the money they took from her card, they would have made a nice profit from all the calls it took to resolve it.

355 posts

Ultimate Geek


  Reply # 146272 10-Jul-2008 18:03
Send private message

That's interesting whaka. I've had several reports of this happening since the call center was outsourced. I'm now going to take this a little more seriously.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.