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74 posts

Master Geek

Topic # 22987 14-Jun-2008 13:31

Is this normal? Because from 1pm -> 10pm this is what happens. Yell
It means I cannot visit most websites because just loading an image takes over a minute, and if its any sort of video streaming website then the video will not even start to load.

Tracing route to []
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms
  2   523 ms   433 ms   592 ms [
  3   409 ms   383 ms   377 ms [
  4   473 ms   600 ms   704 ms [58.28.8
  5   457 ms   417 ms   360 ms [203.1
  6   499 ms   623 ms   699 ms [202.1
  7   764 ms   698 ms   657 ms
  8   690 ms   871 ms   884 ms
  9   874 ms  1315 ms  1154 ms
 10   654 ms   719 ms   805 ms
 11   902 ms   796 ms   681 ms
 12   440 ms   293 ms   342 ms
 13   977 ms   987 ms   996 ms []

What the hell is going on? It has been like this for the last week, has anyone else noticed this?

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1482 posts

Uber Geek
+1 received by user: 41


  Reply # 138049 14-Jun-2008 20:24
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Have you contacted the help desk, probably should be your first option.

26 posts


  Reply # 138222 15-Jun-2008 17:55
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what kind of speeds do you get nationally? looks to be congestion


334 posts

Ultimate Geek
+1 received by user: 3


  Reply # 138322 16-Jun-2008 11:06
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I would advise calling us on 0800 14 9638 for some investigation.

Most likely issue is exchange congestion,  we'll need to log a fault with Telecom and escalate the issue to management.  It looks like your throughput is extremely low given the ping response times & delay loading pages.  Usually in these scenarios Telecom Wholesale Management will discuss the issue at their congestion meetings.  If the above is happening from 1pm to 10pm it's likely they'll take action to resolve it.

A few other possibilites are a virus killing your upload or heavy peer 2 peer usage - killing both your upload & router.  These will usually occur 24/7 though - although you might want to check out all the machines on your network (if you have more than one).

One other possibility is you've hit your data cap, you can check this via the "Your Account" section on the Xnet website.


74 posts

Master Geek

  Reply # 138596 17-Jun-2008 04:05

I have contacted the Xnet helpdesk, and they said it was definately a congession issue with the exchange that I'm on, but they say its been like this for 2-3 months with no response from Telecom updating the status of the fault or if it has been resolved.
Really annoying, I can't make any phone calls because there is so much latency that when I start speaking the end user is already half way into their next sentence. Foot in mouth

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