Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


25 posts


Topic # 23038 16-Jun-2008 11:29
Send private message

Hi Folks,

Just got off the phone from Vodafone (have been talking to them for approx 45 mins).

Had a call bar put on my account this morning despite paying $300 two weeks ago (I have been travelling abroad so assumed this was for outrageous roaming charges). They told me that I had an outstanding bill of $500 that I needed to pay before they would lift the bar. I told them I had just paid 300 and they said 'Oh yeah, you only need to pay 175 then'. I asked what the 500 was for and they said they couldn't open my bill as it had only just been issued. I said I wasn't happy to pay a bill if they couldn't tell me what it was for and they said 'tough luck' - either I pay without knowing or I can't use my account.

As I use my VMC as my business internet connection, I was forced to pay 175 without knowing the reason to get my business reconnected to the internet.

So, after getting reconnected, I check out my account and find I've been charged 175 a month for my data/voice plan. I was pretty sure it was only about 40 or 50 bucks when I signed up so this is a bit of a shock.

So my question is - am I being ripped off? I need a normal mobile voice connection and a 1GB data account. Is 175 the standard amount for this? If not, what is the process for getting my money back? Has anyone been successful in doing this?



Create new topic
78 posts

Master Geek

  Reply # 138334 16-Jun-2008 12:03
Send private message

So my question is - am I being ripped off? I need a normal mobile voice connection and a 1GB data account. Is 175 the standard amount for this? If not, what is the process for getting my money back? Has anyone been successful in doing this?

Well, a 1GB data plan is around $50 on a 24 month term contract, or pay $60 on a no term contract.

As for voice talking, how many minutes do you use? $110 a month gets you 280 minutes anytime, so if you're using 1GB of data + 280 minutes, then I guess $170 or so is pretty reasonable.

966 posts

Ultimate Geek
+1 received by user: 90

  Reply # 138368 16-Jun-2008 14:34
Send private message

It's very easy to go over 1GB of data. Have you had a look at your bill to see exactly what the plan charges are and usage charges are. I think you'd find that a good portion of your charges are coming fom usage over and above what is covered in your plan



25 posts


  Reply # 138393 16-Jun-2008 15:33
Send private message

Thanks Chaps. I don't think I'm going over normally as I have been billed the same 175 every month (apart from the recent 500 bill). I've looked again and I think I might actually be on 2 data plans - one voice/data for the phone and one data only for the VMC. Do you know if it's possible to just pay for the data connection once (and still have data available on the phone)?

I'll have to go into a shop and talk to someone about it. I find when I call the support line I always get someone more confused than me on the other end.

5444 posts

Uber Geek
+1 received by user: 397

Lifetime subscriber

  Reply # 138453 16-Jun-2008 17:05
Send private message

You need one data plan per SIM, the data allowance can't be shared :-(

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.