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68 posts

Master Geek
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Topic # 230670 7-Mar-2018 21:01
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Hey there all you GZer's!

 

 

 

So. Let's start this post with a bit about my day. Forewarning: I'm in Christchurch, so if the locations don't make sense, use maps!

 

I walked into a Voda store this afternoon at Westfield in Riccarton (as one does while window shopping) and enquired about their FibreX Max service (which I was told my property is eligible for). I then found myself unintentionally signing up to try the HFC network. Well then. That was fun. I now have 2 days to decide if I want FibreX. I also have an ONT at the fibre entry point, so I *should* be able to maintain 2 networks (one main, one backup). I'm currently with Bigpipe for internet, but Voda's offer was a little too good to pass up.

 

 

 

So yeah, that happened. Now for my questions.

 

 

 

1) If you're using HFC in Christchurch, how's the performance?

 

2) What's the worst issue you've seen whilst on Voda's HFC?

 

3) Anything I should be aware of other than the fact cable bandwidth is shared with the whole street?

 

4) If you're on FibreX Max (anywhere in NZ), how are the speeds and routes internationally (primarily Germany, the Netherlands, Sweden, the UK, and California, US)?

 

 

 

Of course, if I've forgotten any questions that you feel are relevant, feel free to include them (I'm still only human).


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'That VDSL Cat'
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  Reply # 1970897 7-Mar-2018 21:10
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Given your particular traffic targets, I suspect you may be looking at a downgrade.

 

Head to Head, my VF DSL link fails to compare against my Spark DSL link here.

 

 

 

I can't really comment on bigpipes performance as there are some differences there.

 

FibreX has had some decent reviews, also some seriously poor reviews and ongoing sagas here... YMMV.





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  Reply # 1970925 7-Mar-2018 22:26
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All I can say is you already have UFB to your house as you have mentioned an ONT so use that. Run away from Vodafone as fast as you can.

 

 

 

The FibreX(Copper coaxial cable network) is crap! Vodafone want to make you use their network as it's cheaper to them than letting you use UFB. I'm in Wellington and am trying to remove myself from the coaxial cable network as fast as possible currently. It was quicker to get UFB installed (3.5 days) than get Vodafone cable internet fixed. 3 weeks. That's after it seems like they didn't bother investigating a network fault in November. Then there is the ongoing issue with the T-Box and uploading on the internet causing digital artifacts on TV. Techs can't work that one out. So my experience with the network, which is older in Wellington, is that it's old, unreliable and they don't fix it. Plus customer service has me tearing my hear out.


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  Reply # 1970970 8-Mar-2018 01:17
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I'm a longtime Vodafone customer in Christchurch, been on FibreX for a while now. Four users doing a lot of streaming (1TB+ monthly).

 

Haven't really had any major issues in my area (southeast), so far so good for me.


epr

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  Reply # 1971000 8-Mar-2018 06:40
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I wouldn't touch it with a 50 foot barge pole and I have it, yes it would work as well as your fibre connection and I did about 20 Tb of data in 3 days but I am going to fibre as fast as possible as it falls over all the time and I was told by a downer technician that a lot of people with this connection have to reboot the modem often specifically the fastest connection and the service desk should have known about this. The service desk is often so busy it takes an hour to get through honestly there is a reason that vodafone rates the worst of the ISPs

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  Reply # 1971010 8-Mar-2018 07:53
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Either:

1) Demand them to connect you via UFB or
2) Pick an ISP that does UFB and stick with that.

 

If you've got UFB then don't penny pinch with going towards Cable over UFB. Price isn't everything, go with a service that is fast, stable and delivered over UFB. Who honestly cares if it costs a few extra dollars per month? Fibre is the future. I personally wouldn't recommend Vodafone as an ISP either - 2degrees, BigPipe, Spark or Voyager if you want my recommendations.





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  Reply # 1971295 8-Mar-2018 16:15
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michaelmurfy:

 

Either:

1) Demand them to connect you via UFB or
2) Pick an ISP that does UFB and stick with that.

 

If you've got UFB then don't penny pinch with going towards Cable over UFB. Price isn't everything, go with a service that is fast, stable and delivered over UFB. Who honestly cares if it costs a few extra dollars per month? Fibre is the future. I personally wouldn't recommend Vodafone as an ISP either - 2degrees, BigPipe, Spark or Voyager if you want my recommendations.

 

In my experience I found that if you're already hooked up to UFB and there is already Vodafone cable installed they seem to be happy with using the existing UFB connection.





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  Reply # 1971334 8-Mar-2018 17:09
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nzfatmatt:

 

All I can say is you already have UFB to your house as you have mentioned an ONT so use that. Run away from Vodafone as fast as you can.

 

The FibreX (Copper coaxial cable network) is crap! Vodafone want to make you use their network as it's cheaper to them than letting you use UFB.

 

I'm in Wellington and am trying to remove myself from the coaxial cable network as fast as possible currently. <snip>

 

 

As above.

 

"FibreX" is cheaper for a reason.

 

As already stated, "FibreX" would be a significant downgrade from "real fibre" - it certainly was for me. frown

 

Several years ago I moved from a "real fibre" suburb in Auckland to a "cable only" suburb of Wellington - in my experience, HFC cable is slower and less reliable than fibre.

 

The day that "real fibre" reaches our street, I'll drop VF and cable like a hot rock.  undecided

 

 





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  Reply # 1971367 8-Mar-2018 19:05
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Don't touch it with 10 foot length of coax (or fibre for that matter). 

 

Their customer service is incredibly incompetent.

 

I am basing this on their service signing up new customers. I can only assume there is no service once under contract. 

 

 

 

Vodafone won't be able to offer you as good a deal for real fibre unfortunately, as they have wholesale costs to meet


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  Reply # 1971368 8-Mar-2018 19:09
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Without reading any posts, its not FibreX its CoaxX

 

Im surprised that hasn't been hounded by some lawyer or Consumer. its misleading. Only a day or so ago, a poster here created a thread only to be told its coax not fibre.

 

If I created a company called MercedesX but the car is  xxx  I'd be broke now with lawyers fees and penalties. 


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  Reply # 1971404 8-Mar-2018 20:21
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Just get fibre. It's much better.

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  Reply # 1971411 8-Mar-2018 20:42
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I've no experience with the faster FibreX Max, but I've been on FibreX (200 Mbps down, 20 up) in Christchurch for two months now, having previously been on cable (100 down 10 up, and 50/2 before that, and 15/2 before that) for a long time including under TelstraClear ownership.

 

I'm aware of the horror stories about Vodafone cable performance on this site, but as far as I'm aware (could well be wrong) most have been about the Wellington network? For me, it just works and I have no problems. No need to reboot modem or router since the switch to FibreX in January, web surfing seems snappy, video streaming fine, and no outages that I have noticed. I also have Vodafone TV with Sky sports etc (old T-Box, not the newer one) but it has no effect on Internet performance or vice versa; the T-Box is connected to a separate older supplied modem that wasn't upgraded when they swapped me on to FibreX.

 

Still, if speeds approaching 1000 down or 100+ up were important to me (which they're not, 200/20 is ample for us) and I wasn't also getting TV through Vodafone, I'd probably prefer Fibre for the greater range of ISP options.

 

 


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  Reply # 1971420 8-Mar-2018 21:04
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tdgeek:

 

Without reading any posts, its not FibreX its CoaxX

 

Im surprised that hasn't been hounded by some lawyer or Consumer. its misleading. Only a day or so ago, a poster here created a thread only to be told its coax not fibre.

 

If I created a company called MercedesX but the car is  xxx  I'd be broke now with lawyers fees and penalties. 

 

 

https://www.nbr.co.nz/article/comcom-investigation-vodafones-fibre-x-drags-ck-208673




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Master Geek
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  Reply # 1971423 8-Mar-2018 21:14
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heapsort:

 

I've no experience with the faster FibreX Max, but I've been on FibreX (200 Mbps down, 20 up) in Christchurch for two months now, having previously been on cable (100 down 10 up, and 50/2 before that, and 15/2 before that) for a long time including under TelstraClear ownership.

 

I'm aware of the horror stories about Vodafone cable performance on this site, but as far as I'm aware (could well be wrong) most have been about the Wellington network? For me, it just works and I have no problems. No need to reboot modem or router since the switch to FibreX in January, web surfing seems snappy, video streaming fine, and no outages that I have noticed. I also have Vodafone TV with Sky sports etc (old T-Box, not the newer one) but it has no effect on Internet performance or vice versa; the T-Box is connected to a separate older supplied modem that wasn't upgraded when they swapped me on to FibreX.

 

Still, if speeds approaching 1000 down or 100+ up were important to me (which they're not, 200/20 is ample for us) and I wasn't also getting TV through Vodafone, I'd probably prefer Fibre for the greater range of ISP options.

 

 

 

 

I'd assume I'll be safe-ish since I've also talked to others on the Christchurch HFC network and nothing much being reported as wrong, so I'm hoping that it's just the Wellington network that has the majority of issues. You wouldn't be able to run some speedtests (using the legacy Speedtest client http://legacy.speedtest.net) to the locations in the OP and report back, would you?


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  Reply # 1971431 8-Mar-2018 21:38
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TheoM:

 

I'd assume I'll be safe-ish since I've also talked to others on the Christchurch HFC network and nothing much being reported as wrong, so I'm hoping that it's just the Wellington network that has the majority of issues. You wouldn't be able to run some speedtests (using the legacy Speedtest client http://legacy.speedtest.net) to the locations in the OP and report back, would you?

 

 

legacy client preforms worse than html5 on high speed lines.

 

Best bet is to use the windows 10 app version, That provides the most true results without browsers dragging it down.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1971485 8-Mar-2018 23:51
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