Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




66 posts

Master Geek
+1 received by user: 30


Topic # 231844 16-Mar-2018 07:30
7 people support this post
Send private message quote this post

There's always plenty of complaints for bad service (including from me) so here's something positive.

We're moving in with family while we wait for a new build and we have a few weeks left on a 12 month contract. I called Vodafone and was put through to a "cancellation specialist" who very quickly and efficiently cancelled our plan with no termination fee, then sorted out a better plan at a good price for our new address.

So well done Vodafone.

Filter this topic showing only the reply marked as answer Create new topic


66 posts

Master Geek
+1 received by user: 30


  Reply # 1989169 6-Apr-2018 07:00
3 people support this post
Send private message quote this post

I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

2792 posts

Uber Geek
+1 received by user: 673

Trusted
Lifetime subscriber

  Reply # 1989192 6-Apr-2018 08:11
One person supports this post
Send private message quote this post

redherring: I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

 

So i hope you won't be signing up with them at the new place then.

 

 


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
589 posts

Ultimate Geek
+1 received by user: 103
Inactive user


  Reply # 1989208 6-Apr-2018 08:40
Send private message quote this post

So call them back? They’ll have records of your call and will reverse your $200 fee and put you on the plan you were supposed to be on.

3039 posts

Uber Geek
+1 received by user: 1608

Subscriber

  Reply # 1989236 6-Apr-2018 09:27
2 people support this post
Send private message quote this post

redherring: I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

 

Welcome to the real Vodafone.. expect to spend multiple calls over the next few months trying to get it resolved :-)





Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


41 posts

Geek
+1 received by user: 3


  Reply # 1989245 6-Apr-2018 09:39
Send private message quote this post

looks like you were given a red herring... :p

 

as mentioned above, they should have a record of your call.

 

 


6 posts

Wannabe Geek
+1 received by user: 9

Trusted
Vodafone NZ

  Reply # 1989327 6-Apr-2018 10:52
One person supports this post
Send private message quote this post

tripp:

 

redherring: I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

 

So i hope you won't be signing up with them at the new place then.

 

 

 

 

 

 

Hey there, looks like there been a mistake on the account, if you want to message me your account number I'll be able to take a look.




66 posts

Master Geek
+1 received by user: 30


  Reply # 1989467 6-Apr-2018 13:29
Send private message quote this post

Thanks, sent you the details...



66 posts

Master Geek
+1 received by user: 30


  Reply # 1995544 13-Apr-2018 14:49
Send private message quote this post

All sorted by ChrisVodafoneNZ. Thank you...

87 posts

Master Geek
+1 received by user: 14


  Reply # 1997084 16-Apr-2018 14:11
Send private message quote this post

redherring: I guess I spoke too soon.

Received my bill yesterday with a $200 cancellation fee to pay.
And none of the promised plan changes appear to have happened either.

Sigh....

 

That's pretty poor. I hope you got the name of the person who you spoke with - and can get back to them easily.

 

Oooops. That happened quickly - now sorted, I see


Filter this topic showing only the reply marked as answer Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.