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721 posts

Ultimate Geek


  #1987859 3-Apr-2018 20:23
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MikeHales: Apologies, there's a bug in the system. Don't cancel as will auto renew. If you don't activate then no charges.
Fix is in the works, should get details on when tomorrow.
3 months is free is standard offer, if you have ultimate home broadband package then PC protection is free anyhow.
Hope that helps.

How does it work when staff have cancelled it , will it reactivate or they don't actually cancel it but say they have?.

615 posts

Ultimate Geek


  #1987936 4-Apr-2018 05:25
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They have and will cancel it but it gets overridden.


721 posts

Ultimate Geek


  #1988595 5-Apr-2018 09:43
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Thanks Mike will keep an eye on it. They wouldn't of known it would of reactivated really good customer service lately can't complain

721 posts

Ultimate Geek


  #1989274 6-Apr-2018 10:15
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New email from Vodafone now free for VDSL as well.thanks Vodafone

Hi there

You would have received an email from us about setting up the Vodafone PC Protection that comes with your Ultimate Home Broadband plan. We just noticed that in some of our emails it mistakenly states that you may be charged for this service in future. We just wanted to reassure you that this is a free service that we’ve included as part of your plan to keep you safe online.

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