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Topic # 232196 4-Apr-2018 11:13
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The only way I see on the Vodafone website to get tech support is to call a phone number.

My problem is my wife and I both have iphones that have stopped being able to receive and make phone calls since yesterday.

Data services over the cellular network still work fine though.

But there doesn’t seem a way to contact Vodafone help online through text, chat or even email.

(I cant physically go to a store presently). 

Any suggestions?          

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  Reply # 1988125 4-Apr-2018 11:24
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Are the handsets showing mobile coverage also have you checked the planned upgrades work on the Vodafone NZ community?



Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1988464 4-Apr-2018 23:10
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Do the iphones have a setting to use 4G only? As voice doesn't yet work over 4G.


Otherwise ask a neighbour if you can borrow their phone. That is what you had to do back in the day to call Telecom faults, when the fault was your phone not working.

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