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709 posts

Ultimate Geek

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Vodafone NZ

  #2009901 8-May-2018 12:37
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surfisup1000:

 

Demeter:

 

A combination of automated system event and human error is usually at fault.

 

 

But, this stuff is picked up during business case testing . 

 

It is not like the request was an unusual one. 

 

 

Perhaps. As it isn't really my place or area of expertise to speculate on the why and how, I can simply try to help remedy the situation, and so have passed on the detail to those who can help.

 

 







20 posts

Geek


  #2011650 9-May-2018 12:45
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Perhaps. As it isn't really my place or area of expertise to speculate on the why and how, I can simply try to help remedy the situation, and so have passed on the detail to those who can help.

 

 

 

 

Can you pass them on again please :), no-one has contacted me.


 
 
 
 


709 posts

Ultimate Geek

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Vodafone NZ

  #2011656 9-May-2018 12:52
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I've pinged them again. The request still seems to be in the queue. I will update as soon as they've replied to me!





2167 posts

Uber Geek

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  #2012976 9-May-2018 21:34
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You know you're dealing with a company which is a special kind of useless when there's been a thread detailing its utterly callous approach towards a paying customer on a high traffic website for days, and someone within the company is pushing the issue on behalf of the customer/stakeholder, and even the company rep is getting no replies from the people she needs to hear from.

 

VF is just insufferable.

 

 

 

 




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Geek


  #2013904 11-May-2018 11:20
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Demeter:

 

I've pinged them again. The request still seems to be in the queue. I will update as soon as they've replied to me!

 

 

 

 

Still no answer ?   How can it take this long ?  My phones been disconnected a week now.


709 posts

Ultimate Geek

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Vodafone NZ

  #2013958 11-May-2018 11:37
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I got a reply from the team this morning, but tbh, it wasn't what I wanted to hear so won't go into the details. I have someone a bit more knowledgeable than me looking into this now.







20 posts

Geek


  #2013985 11-May-2018 12:34
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Demeter:

 

I got a reply from the team this morning, but tbh, it wasn't what I wanted to hear so won't go into the details. I have someone a bit more knowledgeable than me looking into this now.

 

 

 

 

Thanks Demeter,

 

 

 

Just got a txt from new provider saying port is going ahead after 1pm today.  So fingers crossed this is resolved now.  Thanks for your help.

 

 

 

And as I have told my new provider - maybe tell the sales / retention team - to inform customers that are transferring their landline to or from another provider about when they need to port the number to avoid disconnection.  Would save everyone involved a little hassle :)

 

 

 

Thanks again.


 
 
 
 


709 posts

Ultimate Geek

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Vodafone NZ

  #2013991 11-May-2018 12:44
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Great, glad to hear it's on track now. Apologies again for the hassle, it definitely isn't how this should have gone.





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