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Topic # 232257 7-Apr-2018 07:32
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Hi Team

 

We purchased two Vodafone Smart N8 mobile phones from The Warehouse just before Christmas as gifts.  The phones went into wallet style cases almost immediately when unboxed and have been well looked after.

 

One of them stopped charging recently, and my Mrs took it into The Warehouse to have it repaired or replaced under warranty.  Because it was under $150, I anticipated replacement as surely 3rd party repair would be uneconomic at this price point ($130).  I'm advised the bloke at the electronics counter took the phone out the back 'for ages' and then came back and showed the LSI (Liquid Contact Indicator) sticker was red, and advised on this basis a warranty claim would be denied.

 

After quizzing Kid #3 who is a bs-free-zone, we are highly confident the phone has not been wet.

 

We checked Kid #1's N8, which continues to work perfectly and has been kept in the same wallet style case.  It's LCI is also red, but Kid #1 insists her phone has also never been wet.

 

 

 

Help requested.

 

 

 

Can other N8 owners please check their LCI stickers and advise the colour, and the age of the phone?  If red, please advise whether you think this is accurate or possibly a false positive?  Photo attached showing the LCI 'hole' just above the USB port under the back cover.  On our two, the red is very strong and obvious in the hole.

 

I'm seriously considering paying a $60 inspection fee to have the phone examined, as I am highly confident no other evidence of water damage will be found.  My only hesitation is that despite no other evidence of water damage being found, the claim may still be denied so it's half the price of a replacement down the toilet.

 

Cheers
Mike

 

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  Reply # 1990956 7-Apr-2018 11:38
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ive had the liquid indicators go off due to humidity before so go figure

 

 


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  Reply # 1990981 7-Apr-2018 12:34
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Jase2985:

 

ive had the liquid indicators go off due to humidity before so go figure

 

 

I would say this is the main trigger and also damp houses

 

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  Reply # 1991049 7-Apr-2018 14:06
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Thanks for your thoughts, Team.

 

My wife checked with some friends of ours this morning that I had forgotten about...  they bought two phones (for for a teenager, one for the wife) on our recommendation.  They checked this morning and both LCI indicators are red.

 

This is looking very flamin suspicious to me.

 

Click to see full size 

 

I took the phone back to the retailer (Digital Mobile, not TWH as first advised), politely but firmly stated my case, and paid the $50 +GST inspection fee that I fully expect to have refunded.  I'll post an update when I hear back late this coming week.  I hope there is no delay, as the phone owner is away on a sports trip next weekend.

 

 

 

It does make me wonder how many people with a legitimate warranty claim give up at the first hurdle.





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  Reply # 1996151 14-Apr-2018 17:36
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I received a call from Digital Mobile in WestCity on Thursday advising the handset was being replaced under warranty. My Mrs went in to collect it. She opened the new one at the shop in front of the staff.

Would anyone care to guess the colour of the indicator in this factory sealed phone????




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  Reply # 1996154 14-Apr-2018 17:48
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How have you found the N8 overall? Seems like a reasonable phone for under $150 from the specs.



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  Reply # 1996181 14-Apr-2018 20:10
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Two teenagers plus a friend’s teenager and her Mum rate it really well.

No personal experience, myself.




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  Reply # 1996183 14-Apr-2018 20:25
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I bought one for my son for Xmas, he's very pleased and it seems a good phone for the price.  I wouldn't pay $150, they have been $100 on various sales


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