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216 posts

Master Geek

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  #1999160 19-Apr-2018 10:03
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We've seen this before with crappy copper lines. The upload traffic seems to add additional noise onto the line which causes the PPP packets to be corrupted and the session drops. So best approach is to make sure your line is good - and yours isn't (ran a 24hr test, it's not great)


611 posts

Ultimate Geek

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  #1999170 19-Apr-2018 10:24

teamsteve:

 

Every time we upload a file (ie: when I take a photo and my phone uploads it to google photos, or if my wife is uploading photos to a greeting card making website) , after the file is uploaded our internet connection stops working for 5 to 15 minutes

 

 

 

 

I have seen this before when the user is actually saving the file to a cloud backed up drive and not realising that it is now uploading the file. The solution is to check any dropbox/onedrive/google drive services have the network rate limiting turned on to stop them saturating the puny adsl uplink.


 
 
 
 


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Uber Geek

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  #1999176 19-Apr-2018 10:28
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@teamsteve This is not a Vodafone issue but a poor line issue so start by sorting this out first

 

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  #1999183 19-Apr-2018 10:40
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Are you able to request interleaving be put on these days?

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