Adding something more to misery of Vodafone Customer Service I received a $40 Credit to my account for getting charged $20 extra in last 2 months but no free months credit. I just wanted to call and make sure i am not in the contract.
I called Vodafone Again and i push the button to talk to Customer Service where they got all the information and than advised me that they will transfer me to retention team. The Retention Person said i will have put you on hold to read the BIG NOTE and next minute the call was transferred to Billing.
All this time i wanted to confirm if they have removed the contract from my account so that i can move on. Finally after being transferred around 4 times there was someone who could see the notes. She confirmed i am out of contract now and this time asked her to send me an email.
All the transfer around was cold transfer so i had repeat the story every time to new person.
I was little hopeful after getting response here but guess what THE EXPERIENCE WITH VODAFONE WILL BE SAME ALL THE TIME IT WILL NOT IMPROVE.