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784 posts

Ultimate Geek
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  Reply # 148062 15-Jul-2008 12:55
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Yup thats the problem.

I had to stop playing about 7.30pm cause i couldnt stay connected.
I dont understand why such a serious problem(acording to telstra) has been allowed to occur for so long.

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  Reply # 148067 15-Jul-2008 13:05
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Their network congestion was very poor last night - jitter on VoIP calls that just shouldn't be happening.

With the massive increases in bandwidth over the past few months that every other ISP is suffering from it seems that TCL is certainly not exempt.

I do really object to paying $10 more for a service that quite simply doesn't work any better.. it's very disappointing.

 
 
 
 




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Ultimate Geek


  Reply # 148429 16-Jul-2008 10:08
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Performance seemed better last night.  Only got lagged out of one game, and speeds/throughput seemed very good.




"There is no way to Peace -Peace is the Way" (A. J. Muste)

 




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Ultimate Geek


  Reply # 148752 17-Jul-2008 09:06
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Not that I want to jump to conclusions, but for the second night in a row I have had very good stability.

In fact I got no room drops at all (after hosting several games).  Note I was using my router (not direct connecting) and my partners friend was surfing/facebook/playing online web games on her laptop at the same time.

Is it possible they may have "fixed" something?

ps. I should mention the tech never responded to my latest email (where I asked him about the cable TV interfering with cable internet theory) -even though he had responded to the same email-stream in the past..





"There is no way to Peace -Peace is the Way" (A. J. Muste)

 


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Ultimate Geek
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  Reply # 148765 17-Jul-2008 09:53
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I will check with TC people today if it is fixed, as it certainly wasnt Monday night.

I have had to stop raiding in WoW as my guild stopped selecting me due to the continual dropouts.


Ok just checked and the isssue I am having has not yet been fixed and is not programmed to be complete until the end of July. Their techy is going to call when the work is complete. Apparantly a large part of wellington has been done, but there are still some nodes left to be done. yes, Im still pissed with them.



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Ultimate Geek


  Reply # 148789 17-Jul-2008 10:59
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Thanks for the info Matt,

It would appear, annecdotally speaking, that Wainuiomata's node (if that is the correct terminology) has recently been fixed (as in the last couple of days) however, I will need more time before being sure of that statement.

And yeah, I can understand why you would be pissed -I reckon they have avoided spending money on fixing this issue for as long as they possibly could, right up until the point where customers are about to start jumping ship.




"There is no way to Peace -Peace is the Way" (A. J. Muste)

 




285 posts

Ultimate Geek


  Reply # 148941 17-Jul-2008 18:34
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Not that it really tells us anything new, but I got a response to my email:

"I can confirm that our network has a problem with excessive ARP traffic. We have had upgrades planned for a while now which will take place in Wellington before the end of this month. This will greatly reduce ARP traffic by more than 20x and should resolve your issues. Hopefully you can bear with us during this time while we perform the necessary upgrades."

A 20 times reduction in ARP traffic sounds helpful!

ps.  System seems stable again tonight, I'm becoming increasingly confident they have fixed something on the Wainui node.





"There is no way to Peace -Peace is the Way" (A. J. Muste)

 


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Ultimate Geek
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  Reply # 149019 17-Jul-2008 21:51
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I still dont understand why they took this long to be open and honest.
These issues have been widespread since November last year. How long does an upgrade take????


By the way I am now on free broadband for the next 2 months if i stay with telstra clear. I hope you guys have demanded some satisfaction for being treated with such ignorance.




285 posts

Ultimate Geek


  Reply # 149238 18-Jul-2008 18:26
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very bad pings and less than 1/2 normal uplink bandwidth tonight

And as per the post from doppleganger, it won't be till the end of this month before the arp issue is truly fixed..
 





"There is no way to Peace -Peace is the Way" (A. J. Muste)

 




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Ultimate Geek


  Reply # 149458 19-Jul-2008 14:26
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Quidam:

very bad pings and less than 1/2 normal uplink bandwidth tonight

And as per the post from doppleganger, it won't be till the end of this month before the arp issue is truly fixed..
 



I'm embarrased to admit the above post is WRONG.

To cut a long story short, for the first time I had a play with bitTorrent (uTorrent)

Left the client running over-night and all day (didn't realise that a client is also a server).  I learnt a BIG LESSON about how bitTorrent works.  I won't be using it again anytime soon after getting burnt like that




"There is no way to Peace -Peace is the Way" (A. J. Muste)

 


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  Reply # 149544 19-Jul-2008 22:49
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Quidam:

To cut a long story short, for the first time I had a play with bitTorrent (uTorrent)

Left the client running over-night and all day (didn't realise that a client is also a server).  I learnt a BIG LESSON about how bitTorrent works.  I won't be using it again anytime soon after getting burnt like that


The whole torrent technology is a client/server architecture. The more you share, the faster you can download. It's all very democratic. If you are prepared to wait for your download, all clients will allow you to constrain your upload speeds. Some as low as 1kBs. So even if you had left the client running all day, the upload volume would have been quite low.




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285 posts

Ultimate Geek


  Reply # 149759 21-Jul-2008 09:04
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lchiu7:
Quidam:

To cut a long story short, for the first time I had a play with bitTorrent (uTorrent)

Left the client running over-night and all day (didn't realise that a client is also a server).  I learnt a BIG LESSON about how bitTorrent works.  I won't be using it again anytime soon after getting burnt like that


The whole torrent technology is a client/server architecture. The more you share, the faster you can download. It's all very democratic. If you are prepared to wait for your download, all clients will allow you to constrain your upload speeds. Some as low as 1kBs. So even if you had left the client running all day, the upload volume would have been quite low.


It's a brilliant concept and I applaud the developer who came up with the idea.

However, I downloaded a 700mb file and ended up uploading about 15gigs -That's not democracy, that's a nightmare!!!

ps. and yes, you are quite right -had I known that the value specified for the upload speed should have been entered as a much lower value (as versus my maximum upload bandwidth of 2Mb) I guess I would have avoided this.




"There is no way to Peace -Peace is the Way" (A. J. Muste)

 


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  Reply # 149766 21-Jul-2008 09:16
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Terrible issues again on my node last night, VoIP was shocking once again..:-(



285 posts

Ultimate Geek


  Reply # 149803 21-Jul-2008 10:56
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sbiddle: Terrible issues again on my node last night, VoIP was shocking once again..:-(


Yep -I was being dropped from game after game -didn't even bother trying to host.

But I have to add this is after 4-5 days of very stable performance.

What I find odd is that typically (but not always) I am unable to correlate the drops/instablity with any noticeable drop in speed-test results. (eg using the consumer broadband speedtest web-page or speedtest.net)




"There is no way to Peace -Peace is the Way" (A. J. Muste)

 


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  Reply # 149887 21-Jul-2008 14:21
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I was sent a mail last week which stated that the network issues were resolved and they are removing the $10 creadit each month...

Problem is that the connection is still rubbish. Was playing COD4 online last night and kept on lagging out. Never dropped just stood like a zombie for 10 seconds or so usually until someone shot meEmbarassed

Looks like i am going to have to sit on the phone for an evening again. So that I can talk to someone that takes a message... again... that results in no one calling back.. againYell

Wish I could get a hotline to their tech staff... The one time I got hold of one he was brilliantCool







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