Rumour Confirmed: Vodafone to charge prepay customer $1 per call to help desk for assisted services

Forums › Vodafone New Zealand › Rumour Confirmed: Vodafone to charge prepay customer $1 per call to help desk for assisted services

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8

1772 posts

Uber Geek
+1 received by user: 35

Trusted

Reply # 145709 9-Jul-2008 20:38

what ROI scheme are they thinking of this time I wonder?

manhinli

2483 posts

Uber Geek
+1 received by user: 4

Trusted

Reply # 145715 9-Jul-2008 20:41

zocster: what ROI scheme are they thinking of this time I wonder?

Maybe they're trying to balance this figure out:

Average revenue per user

For the quarter to 30 December 2007:

Total (blended) - $46.05
On Account - $101.47
Prepay - $24.98

Find me on Twitter!

I posted 1, 2 x 10^3 times!

ahmad

1937 posts

Uber Geek
+1 received by user: 53
Inactive user

Reply # 145719 9-Jul-2008 20:51

manhinli:
zocster: what ROI scheme are they thinking of this time I wonder?

Maybe they're trying to balance this figure out:
Average revenue per user

For the quarter to 30 December 2007:

Total (blended) - $46.05
On Account - $101.47
Prepay - $24.98

This news just in: On Account customers spend more than Prepaid customers.

JoeBloggs

355 posts

Ultimate Geek

Reply # 145828 9-Jul-2008 23:31

Lol ahmad. How will they pay for all that VoIP data from Egypt if everyone stays on prepay!?

I am surprised they published those numbers though. That on account number seems much higher than I had anticipated. Well - they have been trying to convert customers to on account since I can remember.

MattD

649 posts

Ultimate Geek

Trusted

Reply # 145857 10-Jul-2008 01:08

JoeBloggs: Manhinli hit the nail on the head. There are many many times where Vodafone makes the mistake. A customer is then charged to enquire about a resolution. 1) Easy revenue source. 2) Less money spent on CSR salaries.

Good point, Last year I had a many month long dispute running on a large error for data excess consumption that occurred from the billing system upgrade in May. Having been travelling in Aus and trying to return CSR message, was stuck on hold and then dropped a number of times. Tried a couple of time on different days. When billed $64 for trying to call VF and still not having issue resolved it was escalated and finally waived (oh and also found the right person to address the data issue).

MattD

649 posts

Ultimate Geek

Trusted

Reply # 145859 10-Jul-2008 01:25

JoeBloggs: Lol ahmad. How will they pay for all that VoIP data from Egypt

As Mark mentioned on Campbell Live - 'we are isolated in NZ, it does cost a lot to bring that data down to NZ'

nzbnw

2363 posts

Uber Geek
+1 received by user: 12

Trusted

Spark

Reply # 145860 10-Jul-2008 01:44

CookieMonster: But when a 3rd guy comes to the party, it will be very difficult to make sure no under cutting among the lot. :)

Sorry to drag this up, but someone seems to have forgotten to tell the petrol companies!! It's all to do with market structure, what it will take is product differentiation.

Food for thought.

nzbnw

manhinli

2483 posts

Uber Geek
+1 received by user: 4

Trusted

Reply # 145990 10-Jul-2008 10:33

Mauricio: Can you remove the "rumour" part of the title?

Find me on Twitter!

I posted 1, 2 x 10^3 times!

tchart

1385 posts

Uber Geek
+1 received by user: 151

Reply # 146075 10-Jul-2008 12:54

LOL yeah, no longer a rumour, I just got a text on my phone to "inform" me of this.

JoeBloggs

355 posts

Ultimate Geek

Reply # 146079 10-Jul-2008 13:04

Glad to hear it matt

. VF roaming system is notoriously unreliable, especially for data.

MikeGayner

183 posts

Master Geek
Inactive user

Reply # 146084 10-Jul-2008 13:15

Wow, this is incredible. Can you even call it "customer service" if you're charging exorbitant rates for it? What a shocking new policy.

TechnoGuy001

490 posts

Ultimate Geek
+1 received by user: 7

Reply # 146088 10-Jul-2008 13:21

Oh this just sucks then doesn't it!

But what if i don't have any money on my phone, they can't charge me then

(if i never top up)

manhinli

2483 posts

Uber Geek
+1 received by user: 4

Trusted

Reply # 146090 10-Jul-2008 13:23

TechnoGuy001: Oh this just sucks then doesn't it!

But what if i don't have any money on my phone, they can't charge me then (if i never top up)

Hmm... like that guy on Fair Go who kept on using his tethered mobile on Prepay... didn't realise that he was in "debit", and had to slowly pay up by recharging only to have it go towards his usage?

Maybe they can do that to you too.

Find me on Twitter!

I posted 1, 2 x 10^3 times!

TechnoGuy001

490 posts

Ultimate Geek
+1 received by user: 7

Reply # 146099 10-Jul-2008 13:36

Ill just buy a new sim :) (will be cheaper I use lots :) )

sbiddle

25472 posts

Uber Geek
+1 received by user: 5276

Moderator

Trusted

Biddle Corp

Subscriber

Reply # 146101 10-Jul-2008 13:41

JoeBloggs: Lol ahmad. How will they pay for all that VoIP data from Egypt if everyone stays on prepay!?

I am surprised they published those numbers though. That on account number seems much higher than I had anticipated. Well - they have been trying to convert customers to on account since I can remember.

These figures are published every 6 months and have been ever since Vodafone took over BellSouth.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8