Rumour Confirmed: Vodafone to charge prepay customer $1 per call to help desk for assisted services

Forums › Vodafone New Zealand › Rumour Confirmed: Vodafone to charge prepay customer $1 per call to help desk for assisted services

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Reply # 145709 9-Jul-2008 20:38

what ROI scheme are they thinking of this time I wonder?

manhinli

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Reply # 145715 9-Jul-2008 20:41

zocster: what ROI scheme are they thinking of this time I wonder?

Maybe they're trying to balance this figure out:

Average revenue per user

For the quarter to 30 December 2007:

Total (blended) - $46.05
On Account - $101.47
Prepay - $24.98

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ahmad

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Reply # 145719 9-Jul-2008 20:51

manhinli:
zocster: what ROI scheme are they thinking of this time I wonder?

Maybe they're trying to balance this figure out:
Average revenue per user

For the quarter to 30 December 2007:

Total (blended) - $46.05
On Account - $101.47
Prepay - $24.98

This news just in: On Account customers spend more than Prepaid customers.

JoeBloggs

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Reply # 145828 9-Jul-2008 23:31

Lol ahmad. How will they pay for all that VoIP data from Egypt if everyone stays on prepay!?

I am surprised they published those numbers though. That on account number seems much higher than I had anticipated. Well - they have been trying to convert customers to on account since I can remember.

MattD

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Reply # 145857 10-Jul-2008 01:08

JoeBloggs: Manhinli hit the nail on the head. There are many many times where Vodafone makes the mistake. A customer is then charged to enquire about a resolution. 1) Easy revenue source. 2) Less money spent on CSR salaries.

Good point, Last year I had a many month long dispute running on a large error for data excess consumption that occurred from the billing system upgrade in May. Having been travelling in Aus and trying to return CSR message, was stuck on hold and then dropped a number of times. Tried a couple of time on different days. When billed $64 for trying to call VF and still not having issue resolved it was escalated and finally waived (oh and also found the right person to address the data issue).

MattD

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Reply # 145859 10-Jul-2008 01:25

JoeBloggs: Lol ahmad. How will they pay for all that VoIP data from Egypt

As Mark mentioned on Campbell Live - 'we are isolated in NZ, it does cost a lot to bring that data down to NZ'

nzbnw

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Reply # 145860 10-Jul-2008 01:44

CookieMonster: But when a 3rd guy comes to the party, it will be very difficult to make sure no under cutting among the lot. :)

Sorry to drag this up, but someone seems to have forgotten to tell the petrol companies!! It's all to do with market structure, what it will take is product differentiation.

Food for thought.

nzbnw

manhinli

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Reply # 145990 10-Jul-2008 10:33

Mauricio: Can you remove the "rumour" part of the title?

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tchart

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Reply # 146075 10-Jul-2008 12:54

LOL yeah, no longer a rumour, I just got a text on my phone to "inform" me of this.

JoeBloggs

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Reply # 146079 10-Jul-2008 13:04

Glad to hear it matt

. VF roaming system is notoriously unreliable, especially for data.

MikeGayner

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Reply # 146084 10-Jul-2008 13:15

Wow, this is incredible. Can you even call it "customer service" if you're charging exorbitant rates for it? What a shocking new policy.

TechnoGuy001

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Reply # 146088 10-Jul-2008 13:21

Oh this just sucks then doesn't it!

But what if i don't have any money on my phone, they can't charge me then

(if i never top up)

manhinli

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Reply # 146090 10-Jul-2008 13:23

TechnoGuy001: Oh this just sucks then doesn't it!

But what if i don't have any money on my phone, they can't charge me then (if i never top up)

Hmm... like that guy on Fair Go who kept on using his tethered mobile on Prepay... didn't realise that he was in "debit", and had to slowly pay up by recharging only to have it go towards his usage?

Maybe they can do that to you too.

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TechnoGuy001

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Reply # 146099 10-Jul-2008 13:36

Ill just buy a new sim :) (will be cheaper I use lots :) )

sbiddle

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Reply # 146101 10-Jul-2008 13:41

JoeBloggs: Lol ahmad. How will they pay for all that VoIP data from Egypt if everyone stays on prepay!?

I am surprised they published those numbers though. That on account number seems much higher than I had anticipated. Well - they have been trying to convert customers to on account since I can remember.

These figures are published every 6 months and have been ever since Vodafone took over BellSouth.

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