There are a variety of ways to get help - online and via your actual mobile. These are both areas we are investing a great deal of money in.
I know you guys get annoyed if we put media release info up on th site (so I won't) but the info on our investment in this area is relevant. Over a three year period (beginning last year) we are spending more than $30m on the self-service options. One of the benefits is that they are 24/7 and accessible anywhere.
Forgive me but I'm going to have to tune-out until Monday. Only 3 hours sleep due to iPhone launch and way too old to survive on this. Other good news is that Paul will be back from leave next week.