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1937 posts

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  Reply # 147122 12-Jul-2008 13:45
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What I quoted are the reasons behind my total bill heading north...

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  Reply # 147127 12-Jul-2008 13:51
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cokemaster:
ahmad:
BBJones: Is there anyone here who is paying more than they where last year and getting less for it?

In the past year or two, we have seen international SMS rise from 20c to 30c, and no longer have Vodafone promotions like free TXT weekends.

I can't recall the last promo, so yeah, I feel like I'm paying more for less.


But on the other hand, you have Bestmate/My favourites, Vodafone family, GSM mobile as a landline offering, pricing plans such as Flexi mytime or Freetime which promote cheap offpeak usage.

There is no doubt about it, you are getting more for less.

I haven't signed up for Bestmate due to not being on Supa Prepay (I'll keep 49c landline calls on Motormouth thanks), and for the same reason don't have VF Family.

I'm a very low user so just ignore me - I know Vodafone won't miss me if/when I switch.

 
 
 
 


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  Reply # 147136 12-Jul-2008 14:20
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freitasm: Add this to the "We are so happy with Vodafone today" basket... I was told by someone that Vodafone is planning to introduce a $1 charge per call to their prepay customers when they call the Vodafone help desk number (777) for agent-assisted service.

Apparently they want to increase the usage of self service options such as credit card topup, Hot Link and My Vodafone.

If the user select any of these self service options there will be no charge.

Good luck users!

 

Guess the next thing will be prepay users also paying to receive inbound text..??





Regards,

Old3eyes


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  Reply # 147829 14-Jul-2008 16:53
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old3eyes:
freitasm: Add this to the "We are so happy with Vodafone today" basket... I was told by someone that Vodafone is planning to introduce a $1 charge per call to their prepay customers when they call the Vodafone help desk number (777) for agent-assisted service.

Apparently they want to increase the usage of self service options such as credit card topup, Hot Link and My Vodafone.

If the user select any of these self service options there will be no charge.

Good luck users!

 

Guess the next thing will be prepay users also paying to receive inbound text..??

 

I can see them charging their ISP users to call their helpdesk soon, as that must cost quite a bit to run. Incoming txts to wouldn;t surprise me, and they will also probably charge for you to receive their own announcement and advertising texts too.


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  Reply # 147951 14-Jul-2008 23:39
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robbypreb: I can see them charging their ISP users to call their helpdesk soon, as that must cost quite a bit to run. Incoming txts to wouldn;t surprise me, and they will also probably charge for you to receive their own announcement and advertising texts too.

I'm sure Slingshot used to do this, and I always advised my non-geek friends never to go with them for that very reason.

Although if Xnet were to start charging for support calls to reduce the cost of my monthly bill I'd be in for that.

old3eyes: Guess the next thing will be prepay users also paying to receive inbound text..??

Don't give them ideas!

I've always wondered what life would be like if NZ was like some other countries where the mobile phone owner is the one that pays for "airtime". ie. The mobile phone owner pays for all outgoing AND incoming calls. Calls to mobiles are local calls and therefore "free" (or applicable local call rate).

I don't know enough to understand why such a model exists in certain countries. Of course per minute rates and bundled minutes on plans reflects this pricing model.

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  Reply # 148026 15-Jul-2008 10:57
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ahmad:
I've always wondered what life would be like if NZ was like some other countries where the mobile phone owner is the one that pays for "airtime". ie. The mobile phone owner pays for all outgoing AND incoming calls. Calls to mobiles are local calls and therefore "free" (or applicable local call rate).

I don't know enough to understand why such a model exists in certain countries. Of course per minute rates and bundled minutes on plans reflects this pricing model.


Slightly off topic but it is cheaper to get a free2call number on Vodafone NZ and have people call you than it is to call other people.




Hmmmm

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  Reply # 148047 15-Jul-2008 12:08
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cisconz: Slightly off topic but it is cheaper to get a free2call number on Vodafone NZ and have people call you than it is to call other people.

Wow that's VERY interesting!

Nominal setup cost. No monthly fee. 39c per minute??

Why so cheap? Does Telecom have a similar offering and is that the reason? I know you can get similar call rates with calling cards but the Telecos usually like to milk those that would rather direct dial.

Also, if calls go to answerphone, I wonder if you would not be charged, given that you are apparently supposed to get a message warning you of the charge if you answer an 0800 free2call?

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  Reply # 148159 15-Jul-2008 16:18
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Finally got the text today about this.




Richard rich.ms

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  Reply # 148162 15-Jul-2008 16:24

ahmad:
cisconz: Slightly off topic but it is cheaper to get a free2call number on Vodafone NZ and have people call you than it is to call other people.

Wow that's VERY interesting!

Nominal setup cost. No monthly fee. 39c per minute??

Why so cheap? Does Telecom have a similar offering and is that the reason? I know you can get similar call rates with calling cards but the Telecos usually like to milk those that would rather direct dial.

Also, if calls go to answerphone, I wonder if you would not be charged, given that you are apparently supposed to get a message warning you of the charge if you answer an 0800 free2call?


Telecom have a range of 0800 services but not the casual type, unfortunatly. I would imagine if it goes to voicemail you will still get charged as the call is still terminating on your number.

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  Reply # 149234 18-Jul-2008 18:01

Every time I have had to phone 777 it has been because something was broken or not working as promised by Vodafone. Vodafone changed Sky Mobile TV software & lots of phones did not work anymore. Lots of calls to 777 as no-one could tell me diddly squat. Try using bluetooth and mobile data on my PC as test. Ring 777 and ask when would the prepay phone be debited. No one could tell me that either. Then they dumped CNN but told lies that it was still an active channel, again a 777 failure. Try to delete Sky Mobile TV from my 6234 phone & no option to do so. Again a need to call 777 several times.

So will they be waiving the $1 charges for calls about the system failures and poorly implemented software changes on the 3G V. Live services?
I certainly hope so.

These days I don't even touch the Vodafone live buttton...

But Vodafone is no worse than a lot of other big corporations at customer service. They all practice the polite 'Gordon Ramsey' you model of customer service unless you are a customer who spends big bucks with them.

[Moderator (SP): It is spelt Vodafone (not ph) - please use proper company names]

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  Reply # 149369 19-Jul-2008 00:53
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Were there massive problems with Vodafone network today?

I phoned 777 and there was a status message about problems affecting all calls from Auckland to some parts of the North Island.

Funny thing is that it was still playing about 8 hours later when I phoned again.

Paying $1 won't be fun for times like this!!

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  Reply # 149371 19-Jul-2008 00:58
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Yes, it was on the Vodafone website :E

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  Reply # 149426 19-Jul-2008 11:28
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I remember reading that someone from the vodafone staff talked about their massive investment into self service portals. Fair enough.. but I mean honestly, using the txt and website, I have been getting this message for about 2 days now.

service unavailable

Sorry, the service you requested is not available at present.

Please try again later, or contact our Customer Service on 0800 800 021 or 777 free from your mobile.

 

Its all good to be stating "because of our investment, we want you to use the self service portals" to make their cost justified (and their right, I've never talked to a cust service rep for a good while now, but thats simply because I choose to "try again later" instead of ringing them up because I have no urgency).

But when these portals aren't working for long periods, and your asking your Prepay customers to contact Cust Service, I dont think the same justification is still valid because the problem is at their end, and its not the customers fault? And jus for the sake of discussion, doesnt that open up other legal problems? My 2c :D


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  Reply # 150399 22-Jul-2008 17:02
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Just caught up on all 8 pages about the $1 charge.  And today I received a letter from Vodafone headed "Our place is your place."   Later "So that means our place is definitely your place."  Funny that - if their place is my place how come they charge me to talk to "our place"?
By the way, the letter is telling how lucky I am that my iHug account hasn't changed and I'll continue to receive one bill.  Only thing is, I HAVE NEVER HAD AN IHUG ACCOUNT and I don't receive any Vodafone bill as I'm on Prepay.

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