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30 posts

Geek


Topic # 23817 9-Jul-2008 17:54
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Trying to work through a problem with Helpdesk on a problem with our phone disconnections, that has been ongoing for several months.
When the technician asked Telecom for a line test, they informed him that we were on an unsupported exchange.
In Upper Hutt city  ????
Can anyone enlighten me as to what they are getting at please.  I'm curious

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Master Geek


  Reply # 145684 9-Jul-2008 20:10
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Generally means you're on a Nokia DSLAM, which their analysis tools don't run on.



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Geek


  Reply # 145701 9-Jul-2008 20:29
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Sorry: I don't quite get that.
To my mind, the exchange is the box down the street, which telecom service and from and which up until February we had a landline from.
My line obligations began at the front gate
From there, the only difference is a router and a modem. Both Linklsys, both new.  Where does Nokia fit in?

 
 
 
 


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  Reply # 145741 9-Jul-2008 21:27
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Nokia DSLAM is the thing in the exchange your linksys router talks to.




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Master Geek


  Reply # 145832 9-Jul-2008 23:38
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mentalinc hit the nail on the head.  The Nokia (or Alcatel in most cases now) is the piece of equipment that's installed inside the exchange.  Telecom's line analysis tools don't run on Nokia DSLAMs, which is why the Xnet tech wasn't able to get tests run for your line :).



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Geek


  Reply # 145912 10-Jul-2008 08:37
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Thanks folk, am getting the drift of it now.  So how then, should there be a " fault " in the line between the exchange and the home causing the problem, do we discover and eliminate it.   The broadband is good, but the phone on Fusion is non existant now, and both the router and the modem have been replaced.

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Master Geek

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  Reply # 145937 10-Jul-2008 09:25
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Hello Darcy,

I can see that the disconnection have stopped after one of the Techs here requested TElecom place a noise profile on your port. Are the phone issues still continuing now that the DSL connection is stable ?

Start2008-07-09 11:58:42
Alive2008-07-10 08:58:46
StopOnline

Prior to this your connection was up and down alot.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz





30 posts

Geek


  Reply # 145962 10-Jul-2008 09:59
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Hi Griven.
Answere to your question is no and no dial tone.
Did a re boot   same answere

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