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355 posts

Ultimate Geek


  Reply # 146771 11-Jul-2008 14:12
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You can't get an itemized report via that system.



131 posts

Master Geek


  Reply # 146801 11-Jul-2008 14:41
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drajk:
Gamefreaks:
ahmad: I have ALWAYS thought it stunk that Prepaid customers CANNOT get an itemised bill on request.

It's not that they don't have it.

Why shouldn't we be able to request a list of charges? Even if it was only accessible online?


Wow based on other things I've read you really don't like Vodafone huh?
BTW based on experience itemized billing is NOT available for prepay customers and if it was it would cost VF more money - which no doubt they would pass on to you as a customer. Prepay is the bare basics way of doing things. Want full service? Get a contract, they spend more money and as a result get more perks out of the arrangement.



Actually Vodafone Australia do provide online prepay account detail and I'm sure most people remember the billing system downtime last year when VFNZ and VFAU were apparently aligning their billing systems ==> surely it would not be difficult for them to adopt the same information provision levels as VFAU.  One would think that with the introduction of charging for customer support calls it would only be fair for Prepay Customers to be able to see where their credit has been used before calling 777. If the billing system is robust and works correctly you would think that VFNZ would have nothing to fear by making the information available as it should reduce the need for unnecessary support calls.

 

I think considering that we prepay customers pay up to $1.39 per minute to call out, which is one of the highest rates in the world, that they can show how they are billing us. It is not rocket science.


 
 
 
 


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Uber Geek
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  Reply # 146895 11-Jul-2008 17:14
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Strangely today, my balance increased from $11.90 (and because of it, the expiry date got shifted by another day too!)...


That was a huge jump!

... and I got 2 TXTs saying:

We're really sorry an error on 10/7/08 meant u were charged to call 440, which should have been free. We've fixed the error and credited your mobile $0.57.

We're really sorry an error on 10/7/08 meant u were charged to call 440, which should have been free. We've fixed the error and credited your mobile $0.49.




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2 posts

Wannabe Geek


  Reply # 146896 11-Jul-2008 17:17
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Hey dude, wow that is pretty poor results. I saw that TXT as well and was very shocked to find them charging $1 to call customer service. In fact, this was really the straw that broke the camels back for me, and as a result I have created a Google Group website for everyone to vent their spleen:

http://groups.google.com/group/why-vodafone-nz-sucks

Hope everyone enjoys the group... post away!

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  Reply # 146897 11-Jul-2008 17:18
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tomachi: Hey dude, wow that is pretty poor results. I saw that TXT as well and was very shocked to find them charging $1 to call customer service. In fact, this was really the straw that broke the camels back for me, and as a result I have created a Google Group website for everyone to vent their spleen:

http://groups.google.com/group/why-vodafone-nz-sucks

Hope everyone enjoys the group... post away!

I got my refund yesterday (of $2.30), and today ($2.40)... so I'm actually more than happy!

I'm not sure why the TXTs had really strange credit results (maybe because of the previous refund)...




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  Reply # 146899 11-Jul-2008 17:21
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Great... I've been flown another credit / apology TXT, this time for $0.67




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131 posts

Master Geek


  Reply # 146904 11-Jul-2008 17:31
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manhinli: Great... I've been flown another credit / apology TXT, this time for $0.67

 

I got the single txt, although I did get the credit last night too, which also renewed my next top up date. At least they have put things right in the end Smile . I was a bit of an embarrassment for them though, and shows you have got to keep an eye on them.


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Master Geek
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  Reply # 146951 11-Jul-2008 19:03
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JoeBloggs: You can't get an itemized report via that system.



Joe Bloggs - have you actually got a Vodafone Australia prepay connection - if you have you might be interested to know that actually you can get an itemised report from Vodafone Australia on Prepay - I have multiple prepay connections there and do know what I am talking about. See below - this was copied from 'My Vodafone' when I logged into one of my Australian Prepays just now - no calls are shown as I haven't used it in that period but you can see that itemised information is displayed and I have previously used this facility many times to see how my VF AU prepays have been charged.


Call TypesCall CodesAccount Used
Voice
Voice

TXT
TXT Message

PXT
PXT Message

PKT
Packet Data

VLIVE
Vodafone Live!

Video
Video Call

ADJ
Adjustment

PAY

NAT
National

INT
International

Premium TXT
Premium TXT Product

Standard TXT
Standard TXT Message

MO
Call made when overseas - Standard

MOV
Call made when overseas - VF Prefered

RO
Call received when overseas

TXO
Standard TXT message sent when overseas or Premium TXT message sent/received when overseas

Live
Vodafone Live!

PXT
PXT Message

PKT
Packet data

ADJ
Adjustment

PAY
Payment

EP
Extras Pack

MA
Main Account

PEP
Part Extras Pack *

PMA
Part Main Account *

* Please be aware that when using Extras Pack services (IDD, Mobile Internet, Vodafone & Premium TXT) with a Prepay Plan, credit will be deducted from your Extras Pack before your main account. If your'e on Prepay Cap, you can now use much of your cap as you wish to call overseas (IDD), however, if you use Mobile Internet or Premium TXT services, these will be deducted from your Extras Pack credit.

Please note:

1. Charges are rounded up to the nearest cent inclusive of GST.
2. This is a statement of call records. The statement is not and in no way constitutes a tax invoice. Please do not pay.
3. Account balance displayed is indicative only and may not include all charges.
4. Your call details for the past two months are only available online here at My Account.


355 posts

Ultimate Geek


  Reply # 146963 11-Jul-2008 20:24
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I just re-read your post and realised that you brought up Australian prepay. Please read this again:

JoeBloggs: At present the [VFNZ] billing system is only set up for account customers and it would cost a couple million to set it up for prepay. They just don't see the need, especially since now those pesky prepay 'missing credit' requests will be weeded out with a $1 charge.


I posted it before your australian prepay post. When the system was down it wasn't to align billing systems, this is handled independently. It was to synchronise the user management system called Open Access with an overseas general server solutions company. The new system is called Siebel and Australia recently adopted the same company for the same solution. The UK is soon to follow.


I agree with your underlying point (at least what I believe it is). If there was a decent online prepay portal users could easily check and manage their own account. This is unfortunately not the case and I don't believe it will be in the near future.

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