Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1064 posts

Uber Geek


  # 2057243 16-Jul-2018 16:35
Send private message

Stripping your connection back to the bare line with only the ADSL modem connected is a good confidence check. If you know you are right and it is a Corus cable problem, you can push them with confidence.

 

I have resorted to exactly that in the past. Fault turned out to be a bad pair on the main cable in my street. I'm sure that bad pair got passed from house to house because every 9 months it would be the same problem again.

 

As people in the neighbourhood migrate to fibre, the copper should get less noisy.

 

 

 

Edit: Spelling.




267 posts

Ultimate Geek


  # 2057281 16-Jul-2018 18:45
Send private message

Thanks very much to everyone who helped me out today. Dropping the internal extension has given me 10/1 solid with no cuts in 10 hours and only 14 CRC errors when I was looking at hundreds of thousands before. I got stuck waiting for Chorus to tell me that the line to the exchange was fine - it still crackles like cellophane tho. Feeling cautiously optimistic - thanks Geeks!

 
 
 
 


5575 posts

Uber Geek


  # 2057285 16-Jul-2018 19:09
Send private message

You may have more than one issue then if you haven't got rid of the crackling...




267 posts

Ultimate Geek


  # 2057291 16-Jul-2018 19:27
Send private message

RunningMan:

You may have more than one issue then if you haven't got rid of the crackling...

 

 

This is true... time for the landline to die...

'That VDSL Cat'
11034 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2057406 16-Jul-2018 22:47
Send private message

Just report the landline fault, get that sorted first.

 

 

 

it kinda sound like to me that vodafone are asking for REP2DP (so they will only look at the external line)

 

this is also the outcome of the low payrate for field techs, they are basically contractually forced to work for peanuts or finish a job as quick as possible.

 

how that often comes out is they will find a fault, go ok. all is working well now and sign off with the expectation that it will come back.

 

 

 

The above is something i'm really not a fan of.

 

it creates so much drama for rsps and chorus alike, only thing is... as a customer all your frustration goes to the RSP. if they don't handle it as a esclating event, it often just goes in that endless circle.

 

 

 

 

 

Not saying this is always the case. we have a local chorus fella up the road here, He is amazing.

 

i often worry for him, as he goes out of his way to ensure service for anyone he services! Which that was a universal trait.  





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




267 posts

Ultimate Geek


  # 2060219 22-Jul-2018 06:39
One person supports this post
Send private message

hio77:

Just report the landline fault, get that sorted first.

 

 

Thanks - that was the key to resolution. You're right about the endless circle, and I suspect about looking for any plausible fault to finish the job. The tech did leave his mobile after the first "that might be it" and my wife screwed up a bit by going back to VF at that point instead of Chorus.

 

 

End result for me was that the issues came back a few hours after I disconnected the internal wiring. Chorus turned up within a week, [b]finally[b] had a good look at the external wiring, and they found a disconnection/break where it hit the house. They fixed that, the bitrate went up to 14/1 and there hasn't been a DSL drop since.

'That VDSL Cat'
11034 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2060394 22-Jul-2018 12:42
Send private message

There we go :)

This is one of the reasons i like having a landline to fix faults..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


2047 posts

Uber Geek

Subscriber

  # 2060569 22-Jul-2018 18:50
Send private message

Hope that is the end of your problems. Can't go wrong listening to hio77! 


1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.