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343 posts

Ultimate Geek
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  Reply # 2058915 19-Jul-2018 16:16
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Drinkmelk:

 

My bad, looks like i was running on google dns before. But after following the instructions on the page not much changes, I now peak at around 9.1MB/s on steam. Something that might be of note is that sometimes when I turn secure ddns on or off (like 10% of the time) my speeds will shoot up to peak for about 10 seconds and then come back down.

 

 

To the NZ Steam region this is normal. I will get max 60MB/s for about a minute before tapering off down to 10-20. Pausing or switching regions to Aus NSW (Sydney) will bring it back up, but it depends on the popularity of the game I'm trying to buy.

 

 

As for third-party router, set up the router as normal for internet and plug all your devices into it. Set up your ultrahub to DHCP on the Internet port (WAN) and turn off VLAN tagging (it should be tag 10 by default). Plug in your Ultrahub to your third party router like you would a computer, but into the WAN port as if your new router were the Chorus/Enable ONT.

 

 

(also if your ultrahub defaults to 192.168.1.0/16 then switch it to .2 instead of .1 or make your new router default to another subnet).

 

 

You should have a dial tone on your phones and internet will work if you connect to the Ultrahub via ethernet/wifi but you don't need to.



10 posts

Wannabe Geek
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  Reply # 2058919 19-Jul-2018 16:24
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michaeln: Are you letting Windows detect the DNS automatically, or did you configure in the static DNS addresses? What happens if you change Windows to use the other method?

 

I tried both, the difference between was around 0.4MB/s in steam downloads but that just might be coincidence.

 

SpartanVXL: To the NZ Steam region this is normal. I will get max 60MB/s for about a minute before tapering off down to 10-20. Pausing or switching regions to Aus NSW (Sydney) will bring it back up, but it depends on the popularity of the game I'm trying to buy.

 

Switching between NZ and Aus provides no difference in speed. Also again, if I switch to a VPN I get a constant 30MB/s down which without the PVN would be 8.5-9.5 on the same game on the same download server.


 
 
 
 


137 posts

Master Geek
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Vodafone NZ

  Reply # 2058966 19-Jul-2018 19:46
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Drinkmelk:

 

michaeln: Are you letting Windows detect the DNS automatically, or did you configure in the static DNS addresses? What happens if you change Windows to use the other method?

 

I tried both, the difference between was around 0.4MB/s in steam downloads but that just might be coincidence.

 

Switching between NZ and Aus provides no difference in speed. Also again, if I switch to a VPN I get a constant 30MB/s down which without the PVN would be 8.5-9.5 on the same game on the same download server.

 

 

Just bear in mind the Ultra Hub can override your PC's DNS settings if Secure DNS is turned on (advanced mode, Internet->DNS & DDNS). I can't remember what the default is, so may be worth checking.


309 posts

Ultimate Geek
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  Reply # 2059770 21-Jul-2018 09:09
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VF has confirmed that they are aware of an issue with the Ultrahub inherently throttling Steam/Origin/Battle.net downloads and are testing new firmware to fix this.

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Uber Geek
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  Reply # 2059813 21-Jul-2018 10:32
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Torque: VF has confirmed that they are aware of an issue with the Ultrahub inherently throttling Steam/Origin/Battle.net downloads and are testing new firmware to fix this.

 

@Torque Who advised this?

 

John





Ex JohnR VodafoneNZ 17 years 4 days

309 posts

Ultimate Geek
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  Reply # 2059839 21-Jul-2018 10:59
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Linux:

 

@Torque Who advised this?

 

John

 

 

@Linux

 

Apologies, I should have included the link - http://community.vodafone.co.nz/t5/Modems-Wi-Fi/Ultra-Hub-with-steam-battle-net/td-p/220757

 

 

It's posts 3 and 9 from Bogemon, a VF Device and CPE Engineer.

41 posts

Geek
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10 posts

Wannabe Geek
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  Reply # 2063725 27-Jul-2018 15:57
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Hmm, doesn't seem to be working. Still stuck at old speeds and VPN method still works. Is there maybe something else I need to do?

 

 


417 posts

Ultimate Geek
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  Reply # 2063735 27-Jul-2018 16:16
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I have a friend on Vodafone Gigabit Fibre who I believe may have this same issue. Will link them this thread. 


417 posts

Ultimate Geek
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  Reply # 2064145 28-Jul-2018 15:23
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I tested this just now and was able to re-produce the issue. Vodafone Gigabit Fibre with the Ultra Hub, running the latest firmware (17.1.7988), so it doesn't appear to have fixed the issue, unless a factory reset or some config change is also required?

A speedtest yields between 600 and 750Mbps depending on the server. 

 

Steam download was only able to hit around 6-7MB/s (around 50 - 55Mbps).

Tested with a Vodafone supplied HG659, and was immediately able to get around 55 - 65MB/s (stable downloading at over 500Mbps), so a massive difference. 

 

 

 

 


137 posts

Master Geek
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Vodafone NZ

  Reply # 2064180 28-Jul-2018 15:37
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Can you try disabling IPv6 and testing?


417 posts

Ultimate Geek
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  Reply # 2064181 28-Jul-2018 15:38
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In windows, or in the router?


137 posts

Master Geek
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Vodafone NZ

  Reply # 2064188 28-Jul-2018 16:13
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Either will do, just want to ensure the connection from your PC to Steam is using IPv4, since the bug should be fixed for that scenario (it's not fixed for IPv6 yet).


417 posts

Ultimate Geek
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  Reply # 2064192 28-Jul-2018 16:25
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Just got mate to try disabling IPv6 on the PC, rebooted router and PC, still no change. 


417 posts

Ultimate Geek
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  Reply # 2064909 30-Jul-2018 12:18
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Wondering if there was any update on this? Any testing I can do to help narrow things down? Not affecting me but would be keen to get to the bottom of this. 

 

As I mentioned, unless a factory reset or some config change is required, the newer firmware didn't make any difference at all to this particular issue. 

Cheers!


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