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nas



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Topic # 240390 5-Sep-2018 19:23
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Several years ago I closed my Vodafone mobile account and it was in credit since.

Couple of months ago I noticed Vodafone were charging me $5/mth for nothing, well they claim maintaining an inactive account. So I called them, closed my account yet again and had the credit refunded.

Last month, I get charged the same $5 so I call up yet again to close my account that was already closed.

Today, another Vodafone email and yet again I’ve been charged $5 - sigh.

Honestly, how many times do I need to close my account for Vodafone to stop charging me a $5 “inactive” account fee, this is beyond ridiculous now.

Anyone else having the same issue trying to rid themselves of Vodafone?

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  Reply # 2084522 5-Sep-2018 19:51
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If you are no longer a customer then send them something in writing stating that you closed your account several years ago and won't be paying any ongoing charges, then just throw any subsequent invoices in the bin.

 

If the debt collectors knock on your door then give them a copy of the correspondence to show that the debt is in dispute.


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  Reply # 2084527 5-Sep-2018 20:05
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Vodafone faces charges for billing customers after account closed. A different case byt still... Call again, get a case number and make sure to make it a dispute.

 

Then check on the TDR on how to raise a dispute.

 

Companies only learn when action is taken.





nas



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  Reply # 2084528 5-Sep-2018 20:05
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Normally I would go down that route, but debt collectors are quick to note any debt against your credit history so when a bank checks they'll question it. It's already annoying enough being a contractor and renewing our mortgage preapproval.

 

I had actually blocked mobilebill@vodafone.co.nz as I got sick of receiving an email every month telling me I was in credit, but I had removed the block when I saw a thread on here about the $5/mth charge to see if it was happening to me. It was, so I finally decided to get my credit refunded and account "closed" again.

 

The irony with this latest invoice is that its only 1 page and it doesn't even tell me what they're charging me $5 for now...

 

That court case can't come soon enough really.


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  Reply # 2084529 5-Sep-2018 20:07
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nas



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  Reply # 2084532 5-Sep-2018 20:10
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Sweet, thanks.

 

I'm on the phone to them again, hopefully for the last time. According to them they refunded me too much credit, so I owe them $5 but they said they've waive it (yet again).

 

Hopefully this is the last interaction I need to have with them otherwise I'll go the TDR route


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  Reply # 2084617 5-Sep-2018 22:56
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On the phone? Yikes. I wouldn't trust their call centre as far I could throw them. I'd get everything in writing - maybe do it over Facebook or something.


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  Reply # 2084620 5-Sep-2018 23:00
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freitasm:

 

Some Companies only learn when action is taken.

 

 

FTFY :) 

 

 


nas



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  Reply # 2085070 6-Sep-2018 14:35
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quickymart:

 

On the phone? Yikes. I wouldn't trust their call centre as far I could throw them. I'd get everything in writing - maybe do it over Facebook or something.

 

 

Yeah, I've got nothing against Philippine contact center people but I feel stuff gets lost in translation sometimes.

 

On the Vodafone website I found it impossible to find a contact form or email so I could do it in writing, I don't have a Facebook account otherwise I'd use that as well.


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  Reply # 2085098 6-Sep-2018 15:23
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nas:

 

quickymart:

 

On the phone? Yikes. I wouldn't trust their call centre as far I could throw them. I'd get everything in writing - maybe do it over Facebook or something.

 

 

Yeah, I've got nothing against Philippine contact center people but I feel stuff gets lost in translation sometimes.

 

On the Vodafone website I found it impossible to find a contact form or email so I could do it in writing, I don't have a Facebook account otherwise I'd use that as well.

 

 

Call them, but send them something in the post immediately after the call stating 'as per our conversation on date x, I understand that you are going to do...'.


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  Reply # 2085105 6-Sep-2018 15:33
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I've had bad experiences with the Vodafone foreign call centre repeatedly not doing what they say they will do.

 

I reckon that happens when your case is unusual and is in that 1% that falls outside of what they normally deal with. They say all the right things to make you happy and go away, but in truth they don't know how to fix the issue and don't escalate it back to the mother-ship in N.Z.

 

 


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  Reply # 2085133 6-Sep-2018 16:41
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At what point does that practice become fraud?

 

 





Mike

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  Reply # 2085149 6-Sep-2018 17:23
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I imagine they would say, "oh sorry, the CSR screwed up, we'll make sure it doesn't happen again" while doing absolutely 0 about it.

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