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  Reply # 2098513 29-Sep-2018 13:56
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01EG:

With their helpdesk support they really wants me out and @Lias I'll think twice to coming back



We will be working hard on that one - will be great to see you back with us one day soon!




Jason Paris


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  Reply # 2098565 29-Sep-2018 15:52
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I hope so.
As a question Jason have you ever tried calling Vodafone (anonymously) to see what the service is like? Maybe for something challenging, like a billing dispute? I wonder what the experience would be like.

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  Reply # 2098566 29-Sep-2018 16:09
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quickymart: I hope so.
As a question Jason have you ever tried calling Vodafone (anonymously) to see what the service is like? Maybe for something challenging, like a billing dispute? I wonder what the experience would be like.

 

 

 

I decided that I wouldn't join the corporate plan and experience everything that our customers do across mobile and broadband. The experience so far has been pretty good - but there are a number of opportunities to improve as well that I am talking to the team about. So far on billing, aside from the partial month billing which is a bit confusing it has been all good and I haven't had to dispute anything. If you have anything that you would like me to look into (specifically or policy wise) then just let me know.





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  Reply # 2098580 29-Sep-2018 17:23
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Thanks for the response Jason :)

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  Reply # 2098582 29-Sep-2018 17:28
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As a 20+ year long customer of VF the three things that drive me insane dealing with VF are dealing with Digital Mobile who almost without an exception are hopeless (right through to and including upper management). Secondly, come new release of handsets, it's extremely frustrating that the likes of NL, HN, PBT, and other retailers can tell you what stock they have coming and when, but VF apparently has no idea and are "last in the supply chain" and that as a Corporate business customer I can't get a device on a plan with a rebate on release day, but if I want to sign up under a consumer plan, I can.. Crazy.

 

 


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  Reply # 2098583 29-Sep-2018 17:36
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JasonParis: We will be working hard on that one - will be great to see you back with us one day soon!

 

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=240806 Try it


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  Reply # 2100950 3-Oct-2018 18:26
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My example my parents got offered a good deal just over a month ago which included national calling at no extra cost so took up the offer which included 300GB of data

This months bill arrives and all national calls are charged!

John




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  Reply # 2100958 3-Oct-2018 18:31
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Linux: My example my parents got offered a good deal just over a month ago which included national calling at no extra cost so took up the offer which included 300GB of data

This months bill arrives and all national calls are charged!

John


That’s so frustrating!! Can you please send me through their details on my email and let me get this sorted for them? Jason.paris@vodafone.com

JP




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  Reply # 2100962 3-Oct-2018 18:37
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@JasonParis Thanks for the offer of help just got off the phone to the call centre and fingers crossed it's sorted

Phone call was answered straight away and staff friendly and helpful and apologised for the issue NPS of 10 for that call

John




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  Reply # 2100966 3-Oct-2018 18:41
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Actually the phone call was so good the credit was done and new invoice arrived before I hung up the phone

John




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  Reply # 2100975 3-Oct-2018 18:50
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Linux: Actually the phone call was so good the credit was done and new invoice arrived before I hung up the phone

John


Boom! Sorry that you had to call in the first place. Cheers for the update




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  Reply # 2101064 3-Oct-2018 21:23
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JasonParis:
01EG:

 

With their helpdesk support they really wants me out and @Lias I'll think twice to coming back

 



We will be working hard on that one - will be great to see you back with us one day soon!

 

 

 

After having my ISP subscription with Vodafone for many years, I was told about the 69 special for 240GB and 60GB free for an limited time (would actually be good to know how long limited means), I signed up on an open term. Last month I received in the mail an offer for the same package but at $49 per month (this is for my UFB). I had the offer sitting on my coffee table for around two weeks before really looking at it. I decided to go online and subscribe for 24 months, I've been with them so long now I decided what's another 24 months! It was actually refreshing to finally be acknowledged as a long term customer and to finally be rewarded for it. Mostly it's always new customers being offered specials and the long standing customers are ignored. So I am now much better off! Thanks Vodafone:-)


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