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dan



961 posts

Ultimate Geek
+1 received by user: 87


Topic # 24071 14-Jul-2008 16:17
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Hi

I have no issue with quality calling NZ numbers, and have no issue making or receiving calls on VFX, everything works
great overall.

does any one else call Philippines, and find the call quality is quite poor?

Ive called the UK a couple times, the quality is fine there

The destination in the phillipines (mostly landlines) always complain the volume is very low, and we hear quite a bit of static.

If i call them via Telecom or iTalk there is no quality issues

and yes I logged a issue with the helpdesk, but was curious if its just me

WAG200 + SPA2101. Orcon FS/FS.




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6 posts

Wannabe Geek


  Reply # 148485 16-Jul-2008 13:11
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Same here, but I make international calls to Malaysia. Both landline and mobile.

Local NZ calls are perfect. But my calls to Malaysia are just horrible. Most of the time, it doesn't even connect! Especially during late night hours. I've logged several complaints but the situation's still the same.

I've noticed several other VFX threads but I assuming those are local NZ call issues. Haven't spotted any international complaints here until now.

Any Xnet rep care to clarify on this issue? Would really love this issue to be resolved. Making international calls cheaply was the main reason why i switched to VFX in the first place.

205 posts

Master Geek
+1 received by user: 1

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WorldxChange

  Reply # 148501 16-Jul-2008 13:56
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Hi Guys,

For any issues directly related to calling destinations it is best to log a fault with our helpdesk, they should be able to get things under investigation for you.

0800123123

Thanks

Josh




6 posts

Wannabe Geek


  Reply # 148513 16-Jul-2008 14:45
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I've already personally logged a fault with the helpdesk. More than once and the last, almost a month ago now. But not much has been done as I have explained above.

What happens now then?

dan



961 posts

Ultimate Geek
+1 received by user: 87


  Reply # 149689 20-Jul-2008 19:12
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Well, havent had any feedback from XNET, tried calling the philiipines again, very disappointing quality still.

205 posts

Master Geek
+1 received by user: 1

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WorldxChange

  Reply # 150135 22-Jul-2008 10:13
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Hi Dan,

Can you please PM me the ticket number I will have someone follow up this issue for you, but please be aware that this is not normal practise fault queries should go via the helpdesk.

Thanks Dan.

Josh




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