Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


dan



1154 posts

Uber Geek

Lifetime subscriber

#24071 14-Jul-2008 16:17
Send private message

Hi

I have no issue with quality calling NZ numbers, and have no issue making or receiving calls on VFX, everything works
great overall.

does any one else call Philippines, and find the call quality is quite poor?

Ive called the UK a couple times, the quality is fine there

The destination in the phillipines (mostly landlines) always complain the volume is very low, and we hear quite a bit of static.

If i call them via Telecom or iTalk there is no quality issues

and yes I logged a issue with the helpdesk, but was curious if its just me

WAG200 + SPA2101. Orcon FS/FS.




Create new topic
6 posts

Wannabe Geek


  #148485 16-Jul-2008 13:11
Send private message

Same here, but I make international calls to Malaysia. Both landline and mobile.

Local NZ calls are perfect. But my calls to Malaysia are just horrible. Most of the time, it doesn't even connect! Especially during late night hours. I've logged several complaints but the situation's still the same.

I've noticed several other VFX threads but I assuming those are local NZ call issues. Haven't spotted any international complaints here until now.

Any Xnet rep care to clarify on this issue? Would really love this issue to be resolved. Making international calls cheaply was the main reason why i switched to VFX in the first place.

205 posts

Master Geek

Trusted
WorldxChange

  #148501 16-Jul-2008 13:56
Send private message

Hi Guys,

For any issues directly related to calling destinations it is best to log a fault with our helpdesk, they should be able to get things under investigation for you.

0800123123

Thanks

Josh




 
 
 
 


6 posts

Wannabe Geek


  #148513 16-Jul-2008 14:45
Send private message

I've already personally logged a fault with the helpdesk. More than once and the last, almost a month ago now. But not much has been done as I have explained above.

What happens now then?

dan



1154 posts

Uber Geek

Lifetime subscriber

  #149689 20-Jul-2008 19:12
Send private message

Well, havent had any feedback from XNET, tried calling the philiipines again, very disappointing quality still.

205 posts

Master Geek

Trusted
WorldxChange

  #150135 22-Jul-2008 10:13
Send private message

Hi Dan,

Can you please PM me the ticket number I will have someone follow up this issue for you, but please be aware that this is not normal practise fault queries should go via the helpdesk.

Thanks Dan.

Josh




Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.