Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

dan



952 posts

Ultimate Geek
+1 received by user: 85


Topic # 24071 14-Jul-2008 16:17
Send private message

Hi

I have no issue with quality calling NZ numbers, and have no issue making or receiving calls on VFX, everything works
great overall.

does any one else call Philippines, and find the call quality is quite poor?

Ive called the UK a couple times, the quality is fine there

The destination in the phillipines (mostly landlines) always complain the volume is very low, and we hear quite a bit of static.

If i call them via Telecom or iTalk there is no quality issues

and yes I logged a issue with the helpdesk, but was curious if its just me

WAG200 + SPA2101. Orcon FS/FS.




Create new topic
6 posts

Wannabe Geek


  Reply # 148485 16-Jul-2008 13:11
Send private message

Same here, but I make international calls to Malaysia. Both landline and mobile.

Local NZ calls are perfect. But my calls to Malaysia are just horrible. Most of the time, it doesn't even connect! Especially during late night hours. I've logged several complaints but the situation's still the same.

I've noticed several other VFX threads but I assuming those are local NZ call issues. Haven't spotted any international complaints here until now.

Any Xnet rep care to clarify on this issue? Would really love this issue to be resolved. Making international calls cheaply was the main reason why i switched to VFX in the first place.

205 posts

Master Geek
+1 received by user: 1

Trusted
WorldxChange

  Reply # 148501 16-Jul-2008 13:56
Send private message

Hi Guys,

For any issues directly related to calling destinations it is best to log a fault with our helpdesk, they should be able to get things under investigation for you.

0800123123

Thanks

Josh




6 posts

Wannabe Geek


  Reply # 148513 16-Jul-2008 14:45
Send private message

I've already personally logged a fault with the helpdesk. More than once and the last, almost a month ago now. But not much has been done as I have explained above.

What happens now then?

dan



952 posts

Ultimate Geek
+1 received by user: 85


  Reply # 149689 20-Jul-2008 19:12
Send private message

Well, havent had any feedback from XNET, tried calling the philiipines again, very disappointing quality still.

205 posts

Master Geek
+1 received by user: 1

Trusted
WorldxChange

  Reply # 150135 22-Jul-2008 10:13
Send private message

Hi Dan,

Can you please PM me the ticket number I will have someone follow up this issue for you, but please be aware that this is not normal practise fault queries should go via the helpdesk.

Thanks Dan.

Josh




Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.