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Wannabe Geek


Topic # 242157 13-Oct-2018 18:36
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I have bought a recently built property at Pegasus Town and have been trying to get a broadband connection organised but after several calls and calling into the Vodafone shop in Rangiora in person I am struggling to get much response. The website shows it is available on the address checker but does not allow me to carry on and apply for a package and when I talk to Vodafone nobody seems to know what is available and say they will look into it and call me back but don't. One person told me they would send a tech out to look into it but never got back to me. If there is anyone out there that has any advice of who to contact or has had a similar experience I would appreciate any advice. Thanks.


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  Reply # 2107419 13-Oct-2018 18:42
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@Shaunm @mikehales Should be able to help here they both work for VodafoneNZ

 

CEO also posts @JasonParis

 

John





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 2107431 13-Oct-2018 20:12
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Drop me a direct message and we'll get it done! How's the new property?
m




Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 2107433 13-Oct-2018 20:23
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Pegasus can be a bit tricky to try and get a connection in, as outlined briefly in this thread:

 

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=225703


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  Reply # 2107489 14-Oct-2018 00:07
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Welcome to Pegasus, you'll love it here. @MikeHales will get you sorted. There is also a Vodafone staff member who hangs out on the Pegasus Residents Group on Facebook - she is very helpful as well and happy to help with anything Pegasus Vodafone related.


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  Reply # 2107502 14-Oct-2018 06:24
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What is the cable connection like there? No congestion?

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  Reply # 2107504 14-Oct-2018 06:33
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I would be surprised if any of the HFC network has congestion now

John




Ex JohnR VodafoneNZ 17 years 4 days



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Wannabe Geek


Reply # 2107661 14-Oct-2018 14:01
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Hi there, Thank you to all for the comments and advice, very much appreciated.


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  Reply # 2107675 14-Oct-2018 15:35
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quickymart: What is the cable connection like there? No congestion?

 

Pretty darned rock solid the 6 months we have been here. I've only noticed bad congestion once and it was still enough to stream Netflix. No downtime either. Would still prefer fibre but it's not far behind.




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  Reply # 2107763 14-Oct-2018 20:33
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I have taken a pic of the comms cabinet in the house, looks to me like the fibre cable is already there and just needs the ONT, I think?

 

https://cdn.geekzone.co.nz/imagessubs/6cae648bde89a611a590d56f825a40a8.jpg

 

https://cdn.geekzone.co.nz/imagessubs/6cae648bde89a611a590d56f825a40a8.jpg

 

 


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  Reply # 2107768 14-Oct-2018 20:38
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HFC doesn't use an ONT. HFC uses a DOCSIS cable modem.


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  Reply # 2107769 14-Oct-2018 20:38
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Links are no good

 

John

 

Edit: Links fixed





Ex JohnR VodafoneNZ 17 years 4 days



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Wannabe Geek


  Reply # 2107771 14-Oct-2018 20:44
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Sorry struggling to get images uploaded, will gry one more time.

 

https://cdn.geekzone.co.nz/imagessubs/6cae648bde89a611a590d56f825a40a8.jpg[/img

 

 


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  Reply # 2107773 14-Oct-2018 20:46
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Andygl:

I have taken a pic of the comms cabinet in the house, looks to me like the fibre cable is already there and just needs the ONT, I think?


https://cdn.geekzone.co.nz/imagessubs/6cae648bde89a611a590d56f825a40a8.jpg


https://cdn.geekzone.co.nz/imagessubs/6cae648bde89a611a590d56f825a40a8.jpg


 



Pics look like there is an Enable Fibre leadin with the red duct. Could be wrong, apologies if I am



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Reply # 2109063 16-Oct-2018 19:06
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Success, managed to speak someone at Vodafone who knew the situation at Pegasus and have got a FibreX connection booked.


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  Reply # 2109074 16-Oct-2018 19:44
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Andygl:

 

Success, managed to speak someone at Vodafone who knew the situation at Pegasus and have got a FibreX connection booked.

 

 

Good stuff. Welcome to Pegasus smile


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