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16 posts

Geek


  Reply # 154448 5-Aug-2008 20:18
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Tracing route to sdkeq2-02-01.everquest2.com [199.108.12.65]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  10.10.1.1
  2    15 ms    12 ms    14 ms  203-97-109-1.cable.telstraclear.net [203.97.109.1]
  3     8 ms     9 ms     9 ms  ae0-840.ie4.telstraclear.net [203.167.223.114]
  4   502 ms   503 ms   502 ms  ge-1-2-0-843.ie1.telstraclear.net [218.101.61.105]
  5   512 ms   509 ms   490 ms  ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
  6   490 ms   496 ms   492 ms  203.167.233.10
  7   626 ms   604 ms   612 ms  i-4-0.wil-core02.net.reach.com [202.84.142.129]

  8   144 ms   158 ms   144 ms  i-1-2.tlot03.net.reach.com [202.84.251.202]
  9   144 ms   145 ms   146 ms  ge-6-21.car3.LosAngeles1.Level3.net [4.68.111.137]
 10   612 ms   609 ms   615 ms  ge-7-0-0-79.bbr2.LosAngeles1.Level3.net [4.68.20.66]
 11   623 ms   625 ms   618 ms  as-1-0.mp1.SanDiego1.Level3.net [64.159.1.29]
 12   632 ms   645 ms   643 ms  so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]

 13   149 ms   148 ms   150 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]
 14   148 ms   148 ms   149 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]
 15   620 ms   629 ms   626 ms  sdkeq2-02-01.everquest2.com [199.108.12.65]

Trace complete.



Hmmm wonder were the problem is??


4826 posts

Uber Geek
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  Reply # 154449 5-Aug-2008 20:25
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Could be this hop?

ge-1-2-0-843.ie1.telstraclear.net [218.101.61.105]




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16 posts

Geek


  Reply # 154452 5-Aug-2008 20:34
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lchiu7: Could be this hop?

ge-1-2-0-843.ie1.telstraclear.net [218.101.61.105]


We have a winner, now just call Telstra "helpdesk" and claim your price :-)

784 posts

Ultimate Geek
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  Reply # 154454 5-Aug-2008 20:44
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lol

Kinda sad isnt it...2 hour wait...their website says everything is working as intended.

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  Reply # 154457 5-Aug-2008 20:49
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Tracing route to www.telstraclear.co.nz [202.78.133.58]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 203-97-174-51.cable.paradise.net.nz [203.97.174.51]
2 15 ms 12 ms 13 ms fe7-4-515-16.bertha.paradise.net.nz [203.97.174.1]
3 13 ms 10 ms 11 ms ae0-840.ie4.telstraclear.net [203.167.223.114]
4 543 ms 614 ms 616 ms ge-1-2-0-843.ie1.telstraclear.net [218.101.61.105]
5 * 588 ms * jcore2-ge-0-2-0-927-acld.auckland.clix.net.nz [218.101.61.14]
6 590 ms 614 ms 722 ms g9-927.u12.brh.telstraclear.net [218.101.61.4]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.

10 * * *

 

hmmm, appears I cannot even traceroute their own website...

 

I did a speed test to CCH (speedtest.net) with a ping of "663" and DL speeds 200kbps and yet the auckland test is normal (2.5mbps).  I want my compensation back!!!


16 posts

Geek


  Reply # 154458 5-Aug-2008 20:49
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mattbush: lol

Kinda sad isnt it...2 hour wait...their website says everything is working as intended.


Of course everything is working as intended.  :-) 

We couldnt have them start admitting that there is an issue now could we :-)

134 posts

Master Geek


  Reply # 154488 5-Aug-2008 22:19
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itxtme: Tracing route to www.telstraclear.co.nz [202.78.133.58]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 203-97-174-51.cable.paradise.net.nz [203.97.174.51]
2 15 ms 12 ms 13 ms fe7-4-515-16.bertha.paradise.net.nz [203.97.174.1]
3 13 ms 10 ms 11 ms ae0-840.ie4.telstraclear.net [203.167.223.114]
4 543 ms 614 ms 616 ms ge-1-2-0-843.ie1.telstraclear.net [218.101.61.105]
5 * 588 ms * jcore2-ge-0-2-0-927-acld.auckland.clix.net.nz [218.101.61.14]
6 590 ms 614 ms 722 ms g9-927.u12.brh.telstraclear.net [218.101.61.4]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.

10 * * *

 

hmmm, appears I cannot even traceroute their own website...

 

I did a speed test to CCH (speedtest.net) with a ping of "663" and DL speeds 200kbps and yet the auckland test is normal (2.5mbps).  I want my compensation back!!!



I get those speeds both from the christchurch server AND the Auckland one! Plus we've never received any compensation or extra credit or ANYTHING!

I'm beginning to hate telstra.

784 posts

Ultimate Geek
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  Reply # 154493 5-Aug-2008 22:41
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ADSL cannot be this bad...especially close to an exchange.

This latest issue has been several hours now and no sign of a fix.

Shame on you telstra..yet again

4 posts

Wannabe Geek


  Reply # 154748 6-Aug-2008 20:10
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How's it looking tonight folks?

Last night's latency problem should have been mitigated earlier today.

209 posts

Master Geek
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  Reply # 154749 6-Aug-2008 20:18
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180 -200 pings to youtube. Unwatchable.

784 posts

Ultimate Geek
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  Reply # 154752 6-Aug-2008 20:23
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Better today...but TC really need to up their game.

I still think ping is a little higher than normal to the US..but all is good

4 posts

Wannabe Geek


  Reply # 154753 6-Aug-2008 20:27
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Ropata - what would you normally expect to get to Youtube?

I'm seeing 180ms from here at home, 40 of which is my DSL connection, 125 more to the US, then 15 from there to Youtube. Looks about what I'd expect (pesky speed of light, haven't gotten around that one yet)



209 posts

Master Geek
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  Reply # 154759 6-Aug-2008 20:42
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Under 150.

637 posts

Ultimate Geek
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  Reply # 154761 6-Aug-2008 20:50
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Why do you need under 150msec RTT to Youtube?  The RTT difference between 150ms and 180ms won't affect your throughput that much (assuming decent window sizing).

Expecting under 150msec to the US on a DSL service is a little.... optimistic.  Particularly if you're being served from an East Coast content server.

209 posts

Master Geek
+1 received by user: 23


  Reply # 154763 6-Aug-2008 20:56
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Well its 10meg/2meg cable and videos never used to have to buffer. The price just went up $10 too.

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