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363 posts

Ultimate Geek
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Topic # 243737 29-Dec-2018 11:34
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Hi.

My nephew ported his Vodafone number to Skinny several months ago.

His girlfriend and I are on Vodafone and we get a number invalid or not currently active when we try and call him. My son who is on 2Degrees is able to call him.

Reading old forum post sounds like a porting issue.
https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=191357


@MikeHales @Linux I'm about to call a CSR to report this. Is there anything specific I should tell them?

Thanks

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607 posts

Ultimate Geek
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Vodafone NZ

  Reply # 2151818 29-Dec-2018 11:43
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Nothing special, sorry for the hassle. Sounds like not quite setup right.
m




Channel Manager, Help & Support @ Vodafone NZ


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Uber Geek
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  Reply # 2151821 29-Dec-2018 11:52
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Request the porting team to check SRRI routing on the VodafoneNZ side

 

John


 
 
 
 




363 posts

Ultimate Geek
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  Reply # 2151837 29-Dec-2018 12:56
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Thanks. Will let you know how I get on.

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Uber Geek
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  Reply # 2151838 29-Dec-2018 13:01
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Make three or four calls to the number and note exact times. Have those times on hand - they almost always ask for this on even slightly out of the ordinary issues.



363 posts

Ultimate Geek
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  Reply # 2151880 29-Dec-2018 14:15
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Called up and eventually got the CSR to email the porting team.

He originally tried to deflect issue to Skinny, then tried to enter it as a fault with my connection.

Had some difficulty with the latter, as he wanted my pin or answers to security questions for my number. Problem is that I have a company phone so I dont know the pin or email registered against my number. Looks like my old pin; from when I transferred my personal number to the company, is no longer valid.

When I explained again that issue is most likely a porting issue on Vodafone side, he said he'd email the porting team.

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Uber Geek
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  Reply # 2151905 29-Dec-2018 15:14
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He didn’t email the porting team, you were fobbed off. Did you get his name?

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Geek
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Vodafone

  Reply # 2151920 29-Dec-2018 16:02
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kiwiharry: Called up and eventually got the CSR to email the porting team.

He originally tried to deflect issue to Skinny, then tried to enter it as a fault with my connection.

Had some difficulty with the latter, as he wanted my pin or answers to security questions for my number. Problem is that I have a company phone so I dont know the pin or email registered against my number. Looks like my old pin; from when I transferred my personal number to the company, is no longer valid.

When I explained again that issue is most likely a porting issue on Vodafone side, he said he'd email the porting team.

 

Hi @kiwiharry

 

If this is still an issue, please DM me the number and I will check what has been done.

 

Thanks

 

Shaun.


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  Reply # 2151924 29-Dec-2018 16:09
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MadEngineer: He didn’t email the porting team, you were fobbed off. Did you get his name?

 

And yet again, the call centre proves how useless they are.




363 posts

Ultimate Geek
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  Reply # 2151932 29-Dec-2018 16:35
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shaunm:

If this is still an issue, please DM me the number and I will check what has been done.


Thanks


Shaun.



@shaunm Yes. Still is an issue. Will DM you. Cheers



363 posts

Ultimate Geek
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  Reply # 2151969 29-Dec-2018 18:08
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@shaunm

This is now working. We can now call from our mobiles to the affected number.

Thanks very much.

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Geek
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Vodafone

  Reply # 2151970 29-Dec-2018 18:10
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kiwiharry: @shaunm

This is now working. We can now call from our mobiles to the affected number.

Thanks very much.

 

Beat me to the post :)

 

@Linux still on-point with the knowledge I see :)

 

Shaun.


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  Reply # 2151990 29-Dec-2018 19:36
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SRRI updated to correct HOC now

John

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