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Topic # 245276 27-Jan-2019 10:49
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I could not send or receive text messages near Wellington train station this morning. 1035 to 1047. Seems to be working now though. Weird small outage.

Posting as if it's unplanned Vodafone might like to be able to investigate.




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Reply # 2168293 27-Jan-2019 11:02
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Worth posting about could not SMS for 12 minutes, Did you call civil defence and the national guard?

 

John

 

Edit: admit was a sarcastic reply




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  Reply # 2168302 27-Jan-2019 11:21
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Linux:

Worth posting about could not SMS for 12 minutes, Did you call civil defence and the national guard?


John



Your reply is unnecessarily hostile. I think you need to give yourself a break from forums if you think this type of reply is ok. You wouldn't say this on person. Maybe the moderator would like to enforce this break.




I was in the middle of a conversation and noticed. It started working while I was posting, I thought Vodafone might like to know there system was down for a bit in case it was an unplanned outage they needed to investigate.




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  Reply # 2168303 27-Jan-2019 11:23
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Linux:

 

Worth posting about could not SMS for 12 minutes, Did you call civil defence and the national guard?

 

John

 

 

I think if someone deems it worthy of posting, it is worthy of posting.





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  Reply # 2168305 27-Jan-2019 11:33
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Linux:

 

Worth posting about could not SMS for 12 minutes, Did you call civil defence and the national guard?

 

John

 

 

 

 

Why did you even respond? The OP clearly indicated that it was an unexpected outage. Really disappointed.


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  Reply # 2168320 27-Jan-2019 11:40
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cshwone:

 

Linux:

 

Worth posting about could not SMS for 12 minutes, Did you call civil defence and the national guard?

 

John

 

 

Why did you even respond? The OP clearly indicated that it was an unexpected outage. Really disappointed.

 

 

It could of been a planned outage on a single site! This happens quite often during the day sites are taken down 

 

Site could of been reset due to issues noticed by the NOC, Sites are alarmed up to the eyeballs and can also perform a soft reset if required

 

I doubt it was NZ wide or related to the SMS platform/s, If it was an ongoing issue then it would warrant further investigation

 

The train station area in Wellington would be covered by multiple cells

 

John




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  Reply # 2168322 27-Jan-2019 11:45
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I'd expect planned outages to be noted on the service status page, which I checked before posting. My post means if it was unplanned and automation didn't detect it Vodafone gets some information.

It's usually reliable, which is why a short outage is noted.




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  Reply # 2168323 27-Jan-2019 11:51
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timmmay: I'd expect planned outages to be noted on the service status page, which I checked before posting. My post means if it was unplanned and automation didn't detect it Vodafone gets some information.

It's usually reliable, which is why a short outage is noted.

 

Not correct

 

Planned short outages on single sites are not notified work, A planned upgrade that is going to take the site off line for many hours to 1 to 2 days would be posted on the community / Status page

 

Sites are taken off line for short outages all the time, Far more often than you think when you have well over 1600 sites covering NZ

 

John

 

 


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  Reply # 2168327 27-Jan-2019 11:59
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Linux,

 

You are defending the indefensible. Your original response was rude and sarcastic.


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  Reply # 2168328 27-Jan-2019 12:01
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cshwone:

 

Linux,

 

You are defending the indefensible. Your original response was rude and sarcastic.

 

 

Yes it was sarcastic and I apologise for that, My point was that outages happen all the time impacting customers nothing is 100% uptime

 

John


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  Reply # 2168329 27-Jan-2019 12:05
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When something doesn’t work it’s a common trait in this territory that one must know why.



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  Reply # 2168333 27-Jan-2019 12:17
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If the initial reply from a former Vodafone engineer had been a bit more constructive this thread would've gone nowhere. e.g. "Short outages are fairly common while maintenance is done, there aren't usually notified as they're so short". Thanks for the information in your later posts.

 

@freitasm might be time to lock this thread.





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  Reply # 2168334 27-Jan-2019 12:23
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Have a friend complaining about not being able to send or receive text at the moment, he’s on Vodafone.

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