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671 posts

Ultimate Geek
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Topic # 246683 17-Feb-2019 11:04
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Hello everyone

I decided to switch from spark to Vodafone, unfortunately started the porting number process on 9pm on 15th feburary Friday ,unknown to me it that they dont work on Saturday or Sunday at all, i thought take a few hours extra .its now Sunday 11am my number still has not been switched over.
After ringing help desk a few times they now say around 11am tomorrow Monday. 18th feburary
I've missed all calls text on spark number ,not to mention iam not happy at all . Please can you change your porting terms on your website sumone else does not have this unfortunate problem

Vodafone:

" It will take around 4 business hours (Monday to Friday) to bring your number across from your previous provider."

But really should say if port your number on a Friday night u could be up to 3days if not more .

I've switched my kids phs from spark to skinny only took 2 hours .I presume Vodafone was the same silly naive me..

Disappointed




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380 posts

Ultimate Geek
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  Reply # 2181468 17-Feb-2019 11:41
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It does say 4 Business Hours.

Business Hours are generally regarded as 9am to 5pm.

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Ultimate Geek
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  Reply # 2181469 17-Feb-2019 11:56
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Porting is done during the weekend (I went VF to 2degrees about a month back and it happened on a Saturday afternoon. Unfortunately it sounds like you have a failed port which needs manual intervention (Which wont happen until business hours).


 
 
 
 


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Uber Geek
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Biddle Corp
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  Reply # 2181470 17-Feb-2019 11:57
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Seems rather strange to start at 9am at night. Mobile porting is a pretty automated process these days so normally happens without issue. There is probably something wrong with your number or account that has stopped the port mid way.

 

 




671 posts

Ultimate Geek
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  Reply # 2181477 17-Feb-2019 12:39
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sbiddle:

Seems rather strange to start at 9am at night. Mobile porting is a pretty automated process these days so normally happens without issue. There is probably something wrong with your number or account that has stopped the port mid way.


 



That's my thoughts, exactly...didnt think it take days even if I did it on weekend




please check out my android page on face book do click "like " thanks https://www.facebook.com/pages/Android-Zone/445604175475114



671 posts

Ultimate Geek
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  Reply # 2183287 18-Feb-2019 21:26
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Clap clap Vodafone you got there in the end was switched over around 10am this morning 18th feburary...nearly 60 hours or 2 and half days later it got switched , brilliant Vodafone :(





please check out my android page on face book do click "like " thanks https://www.facebook.com/pages/Android-Zone/445604175475114

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  Reply # 2183288 18-Feb-2019 21:32
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Not wanting to be a troll but they did it in less than the 4 hours they said they would do it. (Mon to Fri business hours). 

 

 

 

p.s. Im not related to or love VF in anyway, shape or form... 




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Ultimate Geek
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  Reply # 2183440 19-Feb-2019 09:40
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Goosey:

Not wanting to be a troll but they did it in less than the 4 hours they said they would do it. (Mon to Fri business hours). 


 


p.s. Im not related to or love VF in anyway, shape or form... 



Still not good enough to be honest....basically dont change when a weekends coming up




please check out my android page on face book do click "like " thanks https://www.facebook.com/pages/Android-Zone/445604175475114

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Ultimate Geek
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  Reply # 2183542 19-Feb-2019 11:45
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cokeman2: Clap clap Vodafone you got there in the end was switched over around 10am this morning 18th feburary...nearly 60 hours or 2 and half days later it got switched , brilliant Vodafone :(

 

 

 

And you are the porting expert Cokeman2?




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Ultimate Geek
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  Reply # 2183565 19-Feb-2019 12:25
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johny99:

cokeman2: Clap clap Vodafone you got there in the end was switched over around 10am this morning 18th feburary...nearly 60 hours or 2 and half days later it got switched , brilliant Vodafone :(


 


And you are the porting expert Cokeman2?



Definitely not being a dairy farmer but keen to answer your dairy farming expertise questions....

the whole point iam making is just write on the terms and conditions porting on weekends could takes hours and even days to solve ,I dont think that's a unreasonable request.
Then people wont do it on weekends like I unfortunately did




please check out my android page on face book do click "like " thanks https://www.facebook.com/pages/Android-Zone/445604175475114

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