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196 posts

Master Geek
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Topic # 247873 28-Feb-2019 07:33
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Do Vodafone keep a record of IMEI?

 

The reason I ask is that my wife had her phone stolen.

 

To make a claim our insurance company insists they need the IMEI of the phone.

 

It has been blocked on Google, but AMI also want it blacklisted, for which one also needs the IMEI...

 

(Being Christchurch based, I wont go into what I think of insurance companies and "delay deny defend")

 

Unfortunately we have no record of the number and nor do we have the original packaging.

 

I am hoping that somewhere there might be some record of the IMEI against the calls made.

 

I have tried asking at the local Vodafone storefront, but they say that, as the phone was not purchased from them, they cant help.

 

Any chance, or are we just out of luck?

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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Uber Geek
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  Reply # 2188572 28-Feb-2019 07:43
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Yes for sure but I would be surprised if front line staff can see it

They might be able to in LSHS

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Ultimate Geek
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  Reply # 2188578 28-Feb-2019 08:06
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it should be on a sticker of the box of you still have it?




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Master Geek
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  Reply # 2188589 28-Feb-2019 08:40
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Don't insurance companies go to the telco's to blacklist an IMEI?

 

There's a register that all telco's use.. I'm sure insurance would already know this?

 

Also.. yes Telco's do know what your IMEI number is.. Not sure what they can see.. but from my experience.. yes they can..


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  Reply # 2188644 28-Feb-2019 09:56
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Just wondering, what if this phone was on prepay ?
The Telco couldnt easily find the IMEI then (?) , so no insurance payout in that case ?

 

 


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  Reply # 2188647 28-Feb-2019 09:57
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1101:

Just wondering, what if this phone was on prepay ?
The Telco couldnt easily find the IMEI then (?) , so no insurance payout in that case ?


 



@1101 What difference does it make if the phone was on Prepay?

Every single transaction with the network the IMEI is known

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Ultimate Geek
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  Reply # 2188737 28-Feb-2019 11:53
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It might be on the receipt of wherever it was purchased from?

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  Reply # 2188757 28-Feb-2019 12:20
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1101:

 

Just wondering, what if this phone was on prepay ?
The Telco couldnt easily find the IMEI then (?) , so no insurance payout in that case ?

 

 

A network operator can determine an IMEI from the phone number....

 

The reason they want you to give it to them is that its a number that will likely only ever be known by the phone's legit owner....  but if you can prove the phone number is yours with other ID etc,  then they should be able to provide the IMEI ack to you....


cisconz
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  Reply # 2188892 28-Feb-2019 14:50
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For Vodafone it is listed on one of the screens in Siebel - I have seen it on my account - it listed a history of all the handsets I have had connected since opening my account.





Hmmmm




196 posts

Master Geek
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  Reply # 2193321 8-Mar-2019 07:13
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Ok,

 

It seems, by consensus of the forum, that Vodafone will have a record of the IMEI used by my wife.

 

 

 

So, Next question

 

How can we get Vodafone to tell us what it was?

 

Yes, the (expletive deleted) insurance company insist they wont consider a claim without it...


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  Reply # 2193330 8-Mar-2019 07:35
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Get the account holder to ask for it via email/phone. Dont go to the stores, IME they prefer if you're buying something from them.

 

 





XPD / Gavin / DemiseNZ

 

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