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615 posts

Ultimate Geek

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Vodafone NZ

  # 2194347 9-Mar-2019 11:54
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Apologies for the impact, network team aware of the issue and working on it.




Channel Manager, Help & Support @ Vodafone NZ


471 posts

Ultimate Geek


  # 2194367 9-Mar-2019 12:01
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North shore, takapuna area. Dns just started responding, right after i changed everything to quad9 to get things working temporarily. Everything is working now on VF config.

Regardless of the grumbles of public dns at least they are there for backup when VF’s goes down. There are four of them and yet whenever theres an issue it seems at least 3/4 if not all go down causing grief. As long as routing is not affected at least Cloudflare, Quad9 or Google is always there to serve requests.

 
 
 
 


4400 posts

Uber Geek

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  # 2194380 9-Mar-2019 12:17
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My services now appear to be all back up and running.


615 posts

Ultimate Geek

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Vodafone NZ

  # 2194381 9-Mar-2019 12:19
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Good news, thanks for the update




Channel Manager, Help & Support @ Vodafone NZ


87 posts

Master Geek


# 2194384 9-Mar-2019 12:26
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Yeah, it was down for me around 11:00am. ADSL2 - Very approximately One tree hill area. It seemed the DNS was not responding but PPP auth was fine. Rebooting the modem fixed the issue after 2 reboots.

 

I'm about to transition to voyager fibre next week so I thought it was just me at first. I'm even more pleased I'm leaving vodafone now, with all the different reasons I could list but won't, because of 'offtopicness'.

 

 

 

 


4688 posts

Uber Geek


  # 2194386 9-Mar-2019 12:29
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I lost mobile data service (around 10:20) but it recently came back, this was in Birkenhead.


87 posts

Master Geek


  # 2194388 9-Mar-2019 12:34
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uecasm:

 

Rickles:

 

     >Their DNS servers seem to be busted.<

 

Which begs the question, will telco/ISP based DNS servers go the same way as 'included' email services, and everyone uses public DNS services?

 

 

It's possible, but unlikely.  Having control over DNS is part of what allows them to do non-Net-Neutrality things like separate "social data".

 

 

Not to mention it would break DIA content filtering if I'm not mistaken.


 
 
 
 


572 posts

Ultimate Geek


  # 2194436 9-Mar-2019 12:57
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We're in Upper Hutt. It crashed for about 5 minutes at 11am and performance has been a little inconsistent since, but no real problems. We have FibreX 200. Mobile is working fine.


2158 posts

Uber Geek


  # 2194439 9-Mar-2019 13:06
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I'm not even using their DNS and experienced the outage (I'm using 1.1.1.1) on Cable in Christchurch.


615 posts

Ultimate Geek

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Vodafone NZ

  # 2194440 9-Mar-2019 13:08
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This morning Vodafone experienced an outage which caused mobile and fixed broadband customers to lose connection to the internet for around 30 minutes. We can confirm all services have been since been restored and we have a dedicated team monitoring our networks to ensure our mobile and fixed broadband connections remain stable. We apologise to our customers who have been affected by this outage and will continue to monitor our networks closely over the weekend.




Channel Manager, Help & Support @ Vodafone NZ


'That VDSL Cat'
11168 posts

Uber Geek

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Spark
Subscriber

  # 2194521 9-Mar-2019 15:17
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Rough outage, great to see Vodafone recovered fairly quickly.

I actually didn't notice it at all.. Perks of an over engineered home network?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


603 posts

Ultimate Geek


  # 2194522 9-Mar-2019 15:20
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MikeHales: This morning Vodafone experienced an outage which caused mobile and fixed broadband customers to lose connection to the internet for around 30 minutes. We can confirm all services have been since been restored and we have a dedicated team monitoring our networks to ensure our mobile and fixed broadband connections remain stable. We apologise to our customers who have been affected by this outage and will continue to monitor our networks closely over the weekend.


It's a diaster really I couldn't care less about not having internet but phone is not acceptable, you have pushed customers on to VOIP but you can't provide decent service. I have issues for months with VOIP dropouts I couldn't even ring home from Aussie last week. I have a daughter who often has seizures need to call 111 both mobile and phone were down today what would if happened today?. Do I need to have a spark cell phone as well to feel safe?

4400 posts

Uber Geek

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  # 2194534 9-Mar-2019 15:40
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Just as a point of clarification, were phone services down completely? As noted above VOIP failed and I was unable to dial 777 on my mobile, but I never checked whether I was able to dial any other numbers.


17 posts

Geek


  # 2194543 9-Mar-2019 16:01
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Stu1:
MikeHales: This morning Vodafone experienced an outage which caused mobile and fixed broadband customers to lose connection to the internet for around 30 minutes. We can confirm all services have been since been restored and we have a dedicated team monitoring our networks to ensure our mobile and fixed broadband connections remain stable. We apologise to our customers who have been affected by this outage and will continue to monitor our networks closely over the weekend.


It's a diaster really I couldn't care less about not having internet but phone is not acceptable, you have pushed customers on to VOIP but you can't provide decent service. I have issues for months with VOIP dropouts I couldn't even ring home from Aussie last week. I have a daughter who often has seizures need to call 111 both mobile and phone were down today what would if happened today?. Do I need to have a spark cell phone as well to feel safe?

 

To clarify, mobile broadband was down.  I don't think mobile telephone was down.  I only tried to make a call towards the end literally seconds before fibre broadband came back online, but there wasn't any issues placing the call.  I just couldn't call Vodafone's own support numbers.

 

But yes, when your broadband goes down, your VoIP goes down too.  You definitely need a mobile as well for emergencies, and it wouldn't be a silly idea to have a separate provider for that just in case.


603 posts

Ultimate Geek


  # 2194563 9-Mar-2019 16:36
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uecasm:

Stu1:
MikeHales: This morning Vodafone experienced an outage which caused mobile and fixed broadband customers to lose connection to the internet for around 30 minutes. We can confirm all services have been since been restored and we have a dedicated team monitoring our networks to ensure our mobile and fixed broadband connections remain stable. We apologise to our customers who have been affected by this outage and will continue to monitor our networks closely over the weekend.


It's a diaster really I couldn't care less about not having internet but phone is not acceptable, you have pushed customers on to VOIP but you can't provide decent service. I have issues for months with VOIP dropouts I couldn't even ring home from Aussie last week. I have a daughter who often has seizures need to call 111 both mobile and phone were down today what would if happened today?. Do I need to have a spark cell phone as well to feel safe?


To clarify, mobile broadband was down.  I don't think mobile telephone was down.  I only tried to make a call towards the end literally seconds before fibre broadband came back online, but there wasn't any issues placing the call.  I just couldn't call Vodafone's own support numbers.


But yes, when your broadband goes down, your VoIP goes down too.  You definitely need a mobile as well for emergencies, and it wouldn't be a silly idea to have a separate provider for that just in case.



I lost vodafone mobile as well in Upper Hutt

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