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82 posts

Master Geek
+1 received by user: 34

  Reply # 2197234 13-Mar-2019 12:37
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The harsh truth is hiring in India etc costs around a quarter of a NZ local to do the same job. So either you increase the base cost or introduce a paid NZ number for NZ support or go overseas. Sparks Manilla support is pretty good.



A quarter? You'd be overcharged if it costs 1/10th.





I took the skilled wage(iirc 18000-20000 rupees/mo ~260+usd a month) but yes im still off by a fair bit, maybe closer to 6x.



Indians usually get paid 10 to 20,000 rupees a month at call centres. $1 = 50 Rupees. 20,000 rupees would be a decent paying call centre job = $400 per month. And all of them come with a university education... the job market is THAT competitive in India. However, where they lose out is communication and accent which can be trained by good language trainers.

95 posts

Master Geek
+1 received by user: 37

  Reply # 2198756 15-Mar-2019 14:56
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Perfectly understandable.

The company is out to make as much money at the lowest cost. And outsource will be worth the lower price to them because the customer's wasted time isn't their problem.

Also the ideal situation is having the customers emptying their wallets for the company while never incurring any additional (or any) cost at all.

They really need some sort of natural speech recognization thing to do customer support without a human. Then the customer just need some sort of natural speech software thing similar to google duplex to request support.

Then the problems will just solve itself as it's just machine talking to machines.

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