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Topic # 24845 4-Aug-2008 21:42
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Okay so I have not had any luck getting info from Orcon so that I can configure my voice gateway to work with my PSTN line I have with them so I think it is time I look to the pioneers of VoiP in NZ, WXC.

My goal is to be able to use a softphone to make calls, I am currently using the "express talk" softphone and "Axon" iPBX via a SPA3102.  Although the call quality starts off okay it deteriorates over time, i.e. 5mins.

What set ups are compatible with VFX?  Do you have any businesses successfully using softphones with your network?
I would love to add click to call functionality to my existing CRM - salesforce.com

Regards,Oliver Mitch
Business Toolbox Ltd
Auckland, New Zealand
 Ph +64 9 579-8719
Cell 021 858 883
www.businesstoolbox.co.nz

Business Toolbox Ltd - the place for people software solutions 

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  Reply # 154139 4-Aug-2008 22:22
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WorldxChange list here exactly what equipment is certified on their network.  You aren't able to connect a softphone directly to DVX.

What you are describing with call quality sounds like your SPA3102 or internal network may not be setup correctly (my suspicions lie with your broadband modem and a quirk in its firmware).  I would suggest you get in touch with WxC and ask them for a dealer who specialises in Linksys, and/or do some research on Google about your modem.

Finally, softphones are an interesting creature as from our experience, the wide variety of headsets, soundcards and hardware can give varying results.  Both Aastra/snom phones support the ability to push a number to them (via HTTP GET) - for example with our custom CRM we have click-to-talk.

Hope this helps.


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